Tag: aniversary

DWP Independent Case Examiner Overwhelmed By Complaints

The DWP (Department of Work and Pensions) Independent Case Examiner also known as ICE has revealed that they are overwhelmed by a huge amount of complaints from claimants.

This was revealed when they responded to an MP’s written question recently in parliament.



ICE is an organisation used by the DWP to deal with claimant’s complaints against the DWP. This is the next step when a claimant has exhausted the DWP’s internal complaints procedure and is still not satisfied with the response given.

Complaints against the DWP can be for various reasons including and not excluding others;

A failure by the DWP to follow proper procedures

Excessive payment delays for benefits

Sub standard customer service given to claimants.

It’s also noted that there has been a 17% increase in the number of complaints made to ICE in the year 2021to March 2022.

In itself may not be seen as a huge increase, however it is an increase and should be dealt with in the utmost urgency



However the huge increase in complaints arises in the proportion of cases that ICE has agreed to look into. This has increased by an astonishing 68% in the last year.

This therefore means that ICE is receiving a huge increase in complaints where it believes that there is a case to answer than in previous years.


As a result of this increase there are now 1,249 cases waiting for an ICE investigator to be allocated. The average time for a complaint to be dealt with currently takes is 53 weeks,so in total this means that it takes over a year before an investigation begins.

Personally I don’t know any person making a complaint against the DWP that can afford to wait that long albeit for financial and other complaint reasons.

It takes a great deal of courage to make a complaint against the DWP and as a result many don’t make complaints when they should do.

The complaints procedure is complex and very stressful for everyone making a complaint against the DWP and as a result it can impact a person’s health and ability to manage their daily life’s.

It comes as no surprise that legal justice that claimants are entitled to is subject to long indefensible delays without question.

It’s also noted that the DWP can make a decision to apply cruel, harsh and often unwanted sanctions on the most vulnerable and in need of help whilst their real and valid complaints.

Once again it’s one rule for claimants and yet another for their oppressors.

Please read, share and tweet this article doing so makes a huge difference in raising awareness!

A huge thanks to everyone that reads, subscribes, shares and helps to keep my blog and campaign going.

I couldn’t do it without you.

I don’t receive any payment for the work that I do and every penny makes a huge difference.

If you’d like to donate and can afford to do so there’s a donate button at the top and side of this blog post.

Thank you!

Important News For Bus Fares Outside Of London

Less Than 4 In 10 Claims For PIP Successful

At last the DWP (Department of Work and Pensions) have published the statistics for PIP (Personal Independence Payments) for the time period from August 2017 to July 2022.

Revealed in the report is that just 39% of PIP claims in England and Wales have resulted in successfully receiving an award.

Also included are the statistics for all planned award reviews for the same time period.

These figures reveal that the possibility of being awarded a higher amount once it has been reviewed are only 18%, however the chances of being financially worse off are much higher at 32%.

It’s clear to see that for both new claims and reviews all details and evidence should be acted upon accurately taking both into account.

The evidence proves otherwise and often claimants are at the whim of an assessor or reviewer that may not take available evidence and details into account.

Not only is the application process stressful, the appeal process is even more so, taking into account the lengthy time period to take an appeal to tribunal which results in many applicants giving up with their appeal.

However once taken to an appeal tribunal there’s a much higher possibility that it will result in a favourable outcome.

It’s always worth taking a case to appeal and then tribunal, but with the process being stressful and lengthy many don’t do so therefore resulting in the DWP to benefit financially.

A huge thanks to everyone that subscribes, reads, and shares my blog posts. It’s extremely important to raise awareness and it helps so much!

Thanks also to my subscribers!

I don’t receive any payment for my work and as many of you know it’s a struggle.

If you can afford to and would like to donate to keep this blog and campaign going there’s a donate button at the top and side of this blog post.

The fees to keep this website going are approaching quickly and I’ve no idea how I’m going to pay them. Every penny will help me to continue to blog and help people.

I really don’t want to leave this blog platform as it does everything that I need and is easy for me to use.

Thank you!

It’s also my 8 year anniversary for this blog, time has passed far too quickly!

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NEW BLOG POST 7.45 AM TOMORROW!

NEW BLOG POST 7.45 AM TOMORROW!

New Regulations For Fit Note Prescribers

New regulations have been issued to enable registered nurses, occupational therapists, pharmacists, and physiotherapists to issue fit notes.

This will extend the categories of people that can issue fit notes.
New statutory instrument

The new regulations will commence from 1 July 2022.

These regulations being Social Security (Medical Evidence) and Statutory Sick Pay (Medical Evidence) (Amendment) (No. 2) Regulations 2022 (SI.No.630/2022) amend the Social Security (Medical Evidence) Regulations 1976 and the Statutory Sick Pay (Medical Evidence) Regulations 1985.

The new regulations also make amendments to sets of regulations which refer to medical evidence as having been signed by doctors or registered medical practitioners.

The explanatory memorandum to the regulations advises that –

‘Currently only doctors can certify fit notes. This is not reflective of modern ways of multi-disciplinary working in healthcare where alternative healthcare professionals (HCPs) such as nurses often lead a patient’s diagnosis and healthcare management.

Expanding certification to a wider group of HCPs will better enable relevant HCPs to undertake health and work conversations to issue and certify fit notes without having to refer patients to their doctors.’

Commenting on the regulations, DWP Minister Chloe Smith said today –

‘The extension of fit note certification is fantastic news for patients, making it easier for them to get the support and advice they need from the right place, ensuring where possible that they are able to remain in work.’

These latest fit note changes recognise the valuable role other professions play in helping manage people’s health, and I hope this will also help reduce unnecessary bureaucracy for doctors and general practice more widely.’

This is welcome news for people struggling to provide fit notes for the DWP which can be a struggle for many.

SI.No.630/2022 is available from legislation.gov.uk

Source Rightsnet

Thanks to Rightsnet for providing this information.

I don’t receive any payment for the work that I do.

If you would like to help keep my blog and campaign going and can afford to, there’s a donate button at the top and side of this blog post.

Thank you!

EHRC Breaks Promise To Investigate DWP Role In Deaths



As reported by Benefits And Work the EHRC (Equality And Human Rights Commission) has broken its promise to investigate the role that the DWP (Department of Work And Pensions)have played in the deaths of vulnerable claimants. This has left the DWP not needing to answer any questions as to the role that they played in their deaths

Instead the EHRC are now asking the DWP to create new policies in relation to claimants with mental health issues and learning difficulties. This will replace the promised investigation.

This is despite promises made by the EHRC in 2019 that they would start an   investigation into the deaths of vulnerable claimants.

The EHRC used the pandemic as an excuse to not start the investigation.



The Commission has now declared that it  only intends to enter into a Section 23 agreement under the Equality Act 2006. This will oblige the DWP “to commit to an action plan to meet the needs of customers with mental health impairments and learning disabilities.”

Keep in mind that the DWP are a much larger organisation that receive more funding  than the EHRC. 
This will no doubt result in the DWP will dragging their heels in creating so called policies that will be nothing more than good intentions that probably won’t be actioned upon.

Whilst I don’t have any details as to why the EHRC have changed their minds I can say that at best they’re very niave putting far too much trust in the DWP to do the right thing.

The DWP has an appalling track record of discrimination against vulnerable claimants, ignoring their basic human rights and making life extremely hard for them.

Despite my disappointment with the EHRC’s decision I’m not surprised. The DWP will do anything to avoid any actions taken against them making promises that they’ve got no intention of keeping whilst doing the bare minimum to comply.

Once again thanks go to Benefits And Work for their hard work and inspiring this article.

A huge thanks to everyone that likes, shares, reads and supports both my blog and campaign.

I don’t receive any payment for the work that I do and it’s a struggle to say the least.

If you can afford to and would like to donate there’s a donate button at the top and side of this blog post.

Thank you!

DWP Blocks Essential Sanctions Research



The DWP is effectively trying to block essential and possibly life-saving university research. This research undertaken by Glasgow University with it’s purpose is to find out whether there is a link between benefits sanctions, ill health and suicide.



The research involves Glasgow University linking anonymised DWP data with NHS records. This could and most likely reveal that people that have been sanctioned have been prescribed antidepressants and people that already have existing conditions have resulted in their health declining. The research will also reveal the figures for those attempting to take their own life and sadly for those that have taken their own life.



When Glasgow University informed the DWP that they were starting their research in 2019 the DWP suggested that they would support the project. However since the project began the DWP have continually placed barriers up to try and stop this research to continue.

This comes as no shock to campaigners like myself. The DWP know how badly sanctioning people affects both their physical and mental health..


The DWP have spent years giving excuses to Glasgow University demanding that the research needed tighter security which they complied with. After these measures were put in place the DWP moved the goal post again insisting that Glasgow University must apply for permission to do the research all over again.



This has caused huge delays for the project. Professor Nick Bailey stated that the research should have been completed in 2020, but it has yet to start.



The chair of the Commons work and pensions committee, Stephen Timms told the Guardian “This emerging pattern of obstruction suggests that a culture of secrecy is entrenched in DWP. It must wake up to the harm that it is doing and commit to a new spirit of openness.”

There’s little doubt that the government will either delay or prevent any project that reveals the reality of how people suffer when they’ve been sanctioned.

It will continue to be the case until politicians stop ignoring the immense suffering of thousands of people. Although there are some politicians that don’t ignore this such as Debbie Abrahams who regularly speaks and campaigns against the cruelty of the DWP and their policies.

Ignoring the suffering of thousands of people will result in thousands more deaths. What is needed is for the opposition to start actively opposing the government on DWP related issues.

This isn’t likely to happen in the near future and MPs like Debbie Abrahams are loan voices in parliament trying extremely hard to change things. In the absence of this sadly DWP related issues and problems are going to get worse.

What is needed is for the opposition instead of concentrating about the ‘world of work’ they need to also concentrate and campaign on behalf of those unable to work.

Something has to happen and soon. With energy bills set to rise again in April and people already struggling I fear that thousands will die as a result of being cold and hungry.

It’s impossible to budget money when you have none in the first place

The conservative government has blood on their hands and they’ll never be able to wash it away.

A massive thank you to everyone that subscribes, reads and shares my articles. This makes a massive difference and it raises awareness.

This week was the first aniversary of my sons death. I’ve found it very hard to cope with but I’m still here.

Thank you to Benefits And Work for uncovering this story and for the hard work that they do.

I don’t receive any payment for my work and to say it’s a struggle is massive understatement. I’m reliant upon donations to continue to blog and campaign.

If anyone would like to donate and can afford to there’s a donate button at the top and side of this blog post.

A huge thank you to everyone that has helped me. You’ve literally kept this going and I’m eternally grateful.

Sanctions return for new style ESA and JSA and Universal Credit


As we quickly approach Christmas and a cold hungry winter once again the DWP are going to bring back the cruel sanction system.

They never miss a chance to make Christmas even more harder do they.


Sanctions relating to the claimant commitment had been suspended due to the pandemic.

It is very clear that the DWP are now back to business including sanctioning sick and disabled claimants.


According to Touch base the DWP are quoted as saying“This week a change was made to bring the obligations in new style JSA and ESA benefits in line with those in Universal Credit”

“This will mean that, as is the case for Universal Credit claimants, if someone in receipt of new style JSA and ESA fails to do what they have agreed to in their Claimant Commitment without good reason – such as having or caring for a child, or a change to a health condition – their payments may be reduced for a set period. This is known as a sanction.”

“All Claimant Commitments are tailored to a person’s personal circumstances and local jobs market, and claimants affected by this change are being informed of the introduction of the new process. Sanctions are only applied as a last resort when a claimant is not engaging with the commitment they have made. If someone disagrees with a decision they can ask for it to be looked at again.”

This is all rather scary as the government have now passed on the onus of sanctioning decisions to the Job Coaches and not a decision maker.

Sanctions aren’t always a last resort decision and I’m speaking from years of experience helping people to appeal sanction decisions. Also since when have the DWP taken children into consideration… They haven’t.

I’m sure that many of you reading this have had so called Job Coaches that take an obvious dislike you you. I’ve also experienced this and I know exactly what it’s like. It’s soul destroying.

I’ve experienced having a Job Coach that clearly hated me. She would find holes in everything that I did and tried to sanction me at every opportunity that came her way.

Luckily I was able to make a complaint about her which involved my local MP.

I changed Job Coaches but she would glare at me every time that I walked past her. I have mentioned this in a previous blog post.

My question is this… How many innocent people are going to be wrongfully sanctioned because of this very reason?

It’s also worrying that there could well be even more sanction targets (offloads). Therefore the need to reach these targets will cause the suffering and distress of thousands of people.

Basically the whole sanctioning process could well be ramped up a whole lot more..

Opinion isn’t fact and there are many valid reasons why a claimant has not been able to to fulfill their claimant commitment.

Illness, lack of money for essentials such as no money to top up mobile phones or to have access to the internet at home.

Access to libraries is fast becoming a rarity these days. The DWP demands that claimants have access to the internet at all times.

Essentialy if an Job Coach decides in their opinion that a claimant hasn’t done enough then they’ll sanction them.

Remember once again opinion isn’t always fact and this is a very dangerous precept to use.

The whole sanction system should be abolished. There’s absolutely no reason why a person should have their very basics for survival to be snatched off them by the click of a button. Which is based upon the opinion of a Job Coach. Remember opinion isn’t always fact.

Whilst we are still in the midst of a pandemic the government and the DWP have now returned to normal. Don’t expect them to care because they obviously don’t.

Keep a good written and digital record (if you can) of everything that you’ve done to fulfill your claimant commitment.

If you’ve been ill or suchlike also try to keep a record of whatever you can to prove that you’ve been ill.

It’s important that you do all this because sanctioning you will be a whole lot harder if you keep a good record of everything.

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If you are in the Greater Manchester area please have a look and even join in with Greater Manchester DPAC (Disabled People Against Cuts) activities. You can find them here at https:\\manchesterdpac.com

Please read, share, tweet and email my blog posts. It helps enormously to get the truth out there.

How am I? I’m ok apart from catching a sickness bug yesterday hence my blog being late. My apologies.

A huge thank you to everyone that has supported my campaign and blog. I really couldn’t have done it without you.

I don’t receive any payment for any of the work that I do. If anyone would like to donate there is a donate button at the top and side of this blog post.

DWP agrees to waive hardship payment debts.

Please click on the below link from the Public Law Project.

If you are told to repay back hardship payment debts make sure that you challenge this.

It is your legal right to do so. If needed quote the below article and insist that the DWP use their discretion regarding payment of hardship payment debt.

Insist that these payments are causing distress and suffering, which they do for thousands of people.

This is also essential because the majority of claimants already have monies garnished from their payments for council tax debt and suchlike.

No one should be forced to live in extreme hardship such as this.

I expect that the DWP won’t like this so don’t expect them to suggest it to you.

https://publiclawproject.org.uk/latest/dwp-agrees-to-waive-hardship-payment-debts-after-successful-judicial-review/

Please like, share and tweet my blog. It’s very important to get the truth and the reality of our life’s out there.

I don’t get paid for anything that I do but I do want to continue to be able to continue to write my blog and continue with my campaign.

For anyone that would like to donate there’s a donate button at the top and side of this blog post.

A huge thank you to everyone that and has supported my blog and campaign. This makes such a big difference.

No blog update this week. .

Dear readers and subscribers, I’m very sorry but there’s not going to be a blog post this week.

I was told that my son had died on Friday and I’m trying to deal with it and organise his funeral etc.

I will be writing a new blog post as soon as I’m able.

There is a crowdfunding page relating to this on both my Facebook and Twitter account.

Thank you , solidarity Charlotte.