It’s no surprise that the DWP (Department Of Work And Pensions) is continuing to punish universal credit (UC) claimants with their harsh sanction regime afterall it’s their favorite and easiest method of punishment that they use.
The latest official figures show that sanctions rate had remained to above 7% from August through to November of 2023 which are the most recent months of which figures are available.
However in in March 2020, just before the pandemic began, UC sanctions rates were at just 2.5% having fallen steadily since January 2017.
The DWP have unsurprisingly given no explanation for this almost threefold increase in sanctions.
I mean how on earth could this happen?
Sanctions are imposed for various reasons but the most common are for failing to attend or take part in mandatory interviews, indeed 95% are given for this reason.
What we do know from past experience is that sanctions are given for wrongful reasons.
These reasons vary but are often and not excluding others claimant not receiving notification of having to attend a meeting, being ill and notifying the DWP that they were not able to attend or already working at the time given and their employer won’t allow them to leave for their DWP appointment.
We know that sanctions can and should be appealed however many aren’t aware that they can do so and have the energy to fight it.
Sanctions are particularly cruel because not only does the claimant get sanctioned it also affects any dependants that live with them.
Combine this with the cruel benefit caps and this with the three child limit which directly impacts a child’s health and well being.
Are incentives being given for Job Coaches to refer people for sanctions?
I can’t say for sure but we do know that they’ve been using these methods for years now and it’d be very out of character to stop doing this.
I do know that sanctioning people like this is cruel, inhumane and needs to be stopped now before more people fall victim to the DWPs cruel regime of punishment and blame.
New claimants with mobilising issues will be the largest group hit by the proposed changes to the work capability assessment (WCA) planned for 2025, the Office for Budget Responsibility (OBR) has predicted.
Those that have severe mental health conditions will also be hit hard.
The OBR has estimated that by 2028-29 there will be;
Approximately 371,000 additional claimants placed in limited capability for work (LCW) group and not the limited capability for work-related activity (LCWRA) group. This is happening because of changes being made to the mobilising descriptors.
Approximately 230,000 additional claimants will be placed in LCW group rather the LCWRA group because of the upcoming changes to the substantial risk regulations.
Approximately 29,000 claimants will be placed in the intensive work search group rather than the LCW group because of the future changes that are being made to the ‘getting about’ points score.
It was confirmed as evidence to the Commons Work and Pensions Committee in parliament last month that the DWP is still intending to introduce the changes to the WCA in 2025 and that they will only affect new claims.
It is also estimated that by 2029, over 600,000 people will miss out on the additional payments that they would have if they were still in the LCWRA group.
As a result of these changes it has been reported that almost a quarter of a million claimants many of the those with mental health conditions, will knowingly have their health and wellbeing put at risk.
It has also been estimated that only one or two percent of these claimants will actually be able to find work because most of these claimants either aren’t well enough. Also many workplaces cannot make the required alterations to their workplace to make it disabled friendly.
These changes have been implemented to save them money, to give more tax cuts to those that are already getting a good deal.
To take away a person’s vital payments and to make them look for work that they won’t be able to do is unbelievably cruel.
How many of these already extremely vulnerable people will be sanctioned or forced to do tasks that they aren’t capable of.
It’s unacceptable to treat people like this and all of us should be angry about this I know that I am.
There’s no price that can be put on a person’s life but this cruel and calculated government will continue to throw as much hatred as they can before the next general election.
They don’t care and no one should expect them to either.
I’ve been writing about benefit sanctions for years but I thought that I’d write a timely reminder of the harmful affects that imposed sanctions cause.
Here’s a list including and not excluding others:
Harm to mental health Harm to relationships Increased debt and reliance on credit cards and loans Food poverty and fuel poverty Survival crime Increased risk of domestic violence
Also increased risk of homelessness, suicide and harm to physical health.
Not to mention that being sanctioned has a large detrimental effect on actually being able to actively look for work.
When a person is cold and hungry their priority becomes keeping warm and survival which doesn’t leave much time for job searching.
Combined with the cost of living and energy crisis it’s a complete nightmare. Already people are struggling financially with the ever increasing cost of living and energy costs. Combine this with being financially sanctioned will push even more into destitution and poverty.
Benefit sanctions have been and will continue to be one of the main reasons why there’s been a huge increase of foodbanks and people that are reliant upon them. Whilst they do help Foodbanks often offer short term support only whilst sanctions can last for months.
Where do they get food from if they’ve already had their allowed amount from a foodbank? Thankfully many do offer continued support but many don’t.
This unfortunately leads to survival crime, shoplifting food and other essentials.
We also can’t forget the distress that living with the constant threat of sanctions has upon claimants. Being forced to live with extreme levels of anxiety and stress causes a huge increase of people having mental illnesses of which it’s hard to get professional support for.
Sadly as sanctions are yet again on the increase all the above will be exasperated by the constant attack upon working class people by the government, and demonized in theright wing press.
The only way to hopefully stop this is to have a change of government and the future government listening to and acting upon these issues.
We need to continue to talk about benefit sanctions and the damage that they do. No one should have their very means of survival taken away from them by those that have plenty.
I hope you all enjoy the festive period even though I know it’s tough for so many of us.
Here over at The Poor Side Of Life HQ it’s going to be a quiet one, to be honest I’m not really celebrating it.
Of course I’ll make sure that my daughter enjoys Christmas but as a single parent and having no family etc to celebrate with it’ll be quiet.
I’m going to take the time to reflect and maybe get some rest, it’ll be a welcome change.
Don’t feel pressured into celebrating Christmas if you don’t want to. Christmas is a tough time for so many of us, remembering times past and people long gone.
I’m here if you’re on your own and want to chat.
A huge thanks to everyone that reads and shares my blog posts it really does mean the world to me.
And as for the Tories they can get to feck. I have zero time for them.
Hiya I know times are really awful for us all at the moment but I just wanted to pop on here to thank you all for your help and support over the past 9 years.
I never expected to be blogging for as long as I have been although at the time of creating this blog I knew it was going to become a whole lot worse.
Truth be told I had already been protesting and campaigning for a while when a friend of mine suggested that I should write a blog about my experiences.
I remember saying to him that I didn’t expect anyone to read it and I’d give it a month and then stop.
I couldn’t have been more wrong if I tried. It immediately got read and shared and the media started to read it.
Back then matters such as I write about weren’t being discussed by many, it was like speaking to a brick wall. They did however have a good interest in the blog and matters started to be discussed in newspapers and the media online and offline.
I’m not saying that I was totally responsible for this because I wasn’t, it’s down to the hard work of DPAC, Black Triangle and other groups as well. They’ve worked extremely hard and deserve credit for what they’ve done.
At first I was called a liar, an extremist and I shouldn’t be listened to. They tried everything to try and get rid of me from weekly visits, sometimes 3 in two hours from the local police trying to move us from outside the Job Centre.
Luckily we know where we stood in regard to the law and we didn’t move.
They even criticised my appearance, that was rather boring.
I can’t say it’s been easy, far from it but I know that myself and others have helped hundreds of people and this blog has done and still continues to raise awareness.
A massive thank you to everyone that has and does support my blog and everyone that reads and shares it.
So what’s the future for this blog?
I’d like to be able to continue blogging for as long as possible, it’s my baby and I don’t want to see me ending it.
Personally I’ve gone through a lot over the past few years and I don’t want to dwell on it but I’d like to thank you for being there for me when I needed it.
Carrying on blogging is hard though, I can’t afford to pay my broadband bill and I don’t have credit on my phone either. Not unlike many of you reading this.
I haven’t got a clue how I will continue but I shall find a way.
Remember there’s more of us than there is of them, they know this that’s why they’re so bloody scared of us.
Keep holding them to account is extremely important.
Hiya I know times are really awful for us all at the moment but I just wanted to pop on here to thank you all for your help and support over the past 9 years.
I never expected to be blogging for as long as I have been although at the time of creating this blog I knew it was going to become a whole lot worse.
Truth be told I had already been protesting and campaigning for a while when a friend of mine suggested that I should write a blog about my experiences.
I remember saying to him that I didn’t expect anyone to read it and I’d give it a month and then stop.
I couldn’t have been more wrong if I tried. It immediately got read and shared and the media started to read it.
Back then matters such as I write about weren’t being discussed by many, it was like speaking to a brick wall. They did however have a good interest in the blog and matters started to be discussed in newspapers and the media online and offline.
I’m not saying that I was totally responsible for this because I wasn’t, it’s down to the hard work of DPAC, Black Triangle and other groups as well. They’ve worked extremely hard and deserve credit for what they’ve done.
At first I was called a liar, an extremist and I shouldn’t be listened to. They tried everything to try and get rid of me from weekly visits, sometimes 3 in two hours from the local police trying to move us from outside the Job Centre.
Luckily we know where we stood in regard to the law and we didn’t move.
They even criticised my appearance, that was rather boring.
I can’t say it’s been easy, far from it but I know that myself and others have helped hundreds of people and this blog has done and still continues to raise awareness.
A massive thank you to everyone that has and does support my blog and everyone that reads and shares it.
So what’s the future for this blog?
I’d like to be able to continue blogging for as long as possible, it’s my baby and I don’t want to see me ending it.
Personally I’ve gone through a lot over the past few years and I don’t want to dwell on it but I’d like to thank you for being there for me when I needed it.
Carrying on blogging is hard though, I can’t afford to pay my broadband bill and I don’t have credit on my phone either. Not unlike many of you reading this.
I haven’t got a clue how I will continue but I shall find a way.
Remember there’s more of us than there is of them, they know this that’s why they’re so bloody scared of us.
Keep holding them to account is extremely important.
The DWP (Department of Work and Pensions) have recently announced that they have begun a consultation concerning changing the WCA (Work Capability Assessment).
The DWP would like to make it harder for claimants that are found to have LCWRA) Limited Capability for Work-Related Activity for universal credit.
They also want this to apply to claimant’s that qualify to be in the support group of ESA.
The consultation document declared that the proposed alterations would apply to four activities:
How a claimant mobilises
How they control their bladder and bowels.
How they cope with social engagement and their ability to go out and manage daily life.
Out of all the proposed alterations by far the worst has got to be their plans to stop all of the above activities as well as the substantial risk rule.
Whilst the government doesn’t regard this rule to be important it’s in many cases the only way that people with severe mental health conditions can enter the LCWRA group.
The DWP’s reasoning for these for these cuts is that since the pandemic employment has changed and there are more opportunities to work from home.
They then argue that if claimants no longer have to travel or mix with other people in order to work they will be able to manage their health conditions at home whilst also earning a living.
Yeah working from home isn’t going to be a miracle cure is it.
The DWP also conveniently fails to recognize that at the time of writing claimants that are in the LCWRA group don’t get any support when looking for work.
The DWP however reveals how cruel and sick they are. In what could be likened to the Charles Dickens character Scrooge they regard taking away the additional and vital £390 a month they receive as a kindness.
If this isn’t bad enough they also plan to move them into the limited capability for work group and therefore put them at risk of being sanctioned and great distress.
The DWP try to explain this in their consultation document:
“It is not right that so many people are left without support, and we must not hold people back from opportunity.”
According to the consultation document, any changes will be legislated in 2024 and come into force in 2025.
They will affect new claimants from 2025 and existing claimants when their award is reviewed from 2025 onwards.
These proposals are also separate from the plan to entirely abolish the WCA from no earlier than 2026/27 for new claimants and 2029 for existing claimants.
The timetable for slashing the support group would allow any proposed savings to be included in the government’s future spending plans and could be announced in the Autumn statement.
This would then enable the Tories to offer tax cuts for the already wealthy which will be funded by welfare savings as part of their forthcoming election manifesto.
The consultation on the proposals lasts until 30 October.
It’s important to take part in this consultation because they need to see that there is a strong opposition to their plans and will show that there isn’t public support for them also.
It could possibly help to stop or show them that their continuation of their hateful treatment of disabled people isn’t popular and is the wrong thing to do.
Wilko has today announced that they have entered into administration which has put 12,000 jobs at risk.
Sadly Wilko’s have found themselves unable to find emergency investment which could have saved 400 shops across the UK.
Sadly it’s likely to be the end for the business which has been trading since 1930.
In an interview conducted by BBC News the firm’s boss, Mark Jackson, has been quoted as saying ‘management had “left no stone unturned” in its attempts to save the company.
“But we must concede that with regret, we’ve no choice but to take the difficult decision to enter into administration,” he said.
What happens next?
If Wilkos fails to find another business to buy any of the shops or parts of the business out of administration they will become the biggest High Street casualty this year.
It’s expected that Administrators are to be appointed later on Thursday (today), however it will continue to trade as normal for now.
GMB union told BBC News that the collapse was “entirely avoidable”.
National officer Nadine Houghton said: “GMB has been told time and time again how warnings were made that Wilko was in a prime position to capitalise on the growing bargain retailer market, but simply failed to grasp this opportunity.”
Although the business has been struggling for some time, the depths of its problems emerged last week when it announced its intention to appoint administrators.
This gave Wilko 10 days to secure a rescue. However, it was unable to strike a deal within that timeframe.
Wilkos have had a significant level of interest which had included indicative offers that would have met all their financial criteria to recapitalise the business
But without the surety of being able to complete the deal within the necessary time frame and given the cash position, they’ve been left with no choice but to take this upsetting action.
Why is this happening?
Wilko has been struggling with sharp losses and a cash shortage for a long time now.
They had already borrowed £40m from Hilco which is a business restructuring specialist. The company had previously cut the amount of employees, had overhauled it’s leadership team and sold off a distribution centre which was vital to the running of the business.
Whilst most Wilko’s stores are in High Street locations this has proven to be very costly for them as many, not all customers have moved to shop at bigger retail parks and out-of-town locations.
The pandemic also changed the shopping habits of many combined with the cost of living crisis which is having a massive impact on high street shopping.
Sadly Wilko’s has also faced strong competition from rivals such as B&M and Home Bargains as shoppers are now seeking out bargains.
Sadly Wilko’s failed to adapt their business to the changing shopping habits of their customers which is one of the reasons why the business has entered into administration.
Richard Lim, chief executive at Retail Economics a retail consultancy commented saying that a combination of rising costs, lower customer demand and fierce competition is what ultimately pushed Wilko to “breaking point”.
“Against the backdrop of seismic shifts in consumer behaviour and the intense pressure on margins, the business was too slow to react to these mounting challenges and paid the ultimate price,” he said.
The company, founded in Leicester, is still owned by the same Wilkinson family..
When Woolworths ceased trading in 2008 they were quick to fill the gaps in the high street that were left.
Why am I writing about this in my blog?
Wilko’s has long been a staple of the high street, and is still used by many to buy essential household products. It’s accessible for those without cars and are usually easily accessed by public transport.
Retail parks are catered towards car drivers and aren’t easy for non car drivers to access.
Many of the 12,000 employees have worked there for many years and hold their work colleagues in great regard. It’s going to be an awful shock for them when they enter the world of unemployment and the cruel DWP system.
The DWP won’t have any sympathy for them and the stress that they put upon claimants is unbelievably cruel, forcing many to rely upon food banks to survive.
My thoughts and sympathies are with all Wilkos employees and their families, including their customers that relied upon the company for their shopping requirements.
It’s indeed a sad day for the high street, one that won’t be forgotten by many.
Wilko has today announced that they have entered into administration putting 12,000 jobs at risk.
Sadly Wilko’s have found themselves unable to find emergency investment which could have saved 400 shops across the UK.
It’s likely to be the end for the business which has been trading since 1930.
In an interview conducted by BBC News the firm’s boss, Mark Jackson, has been quoted as saying ‘management had “left no stone unturned” in its attempts to save the company.
“But we must concede that with regret, we’ve no choice but to take the difficult decision to enter into administration,” he said.
What happens next?
If Wilkos fails to find another business to buy any of the shops or parts of the business out of administration they will become the biggest High Street casualty this year.
It’s expected that Administrators are to be appointed later on Thursday (today), however it will continue to trade as normal for now.
GMB union told BBC News that the collapse was “entirely avoidable”.
National officer Nadine Houghton said: “GMB has been told time and time again how warnings were made that Wilko was in a prime position to capitalise on the growing bargain retailer market, but simply failed to grasp this opportunity.”
Although the business has been struggling for some time, the depths of its problems emerged last week when it announced its intention to appoint administrators.
This gave Wilko 10 days to secure a rescue. However, it was unable to strike a deal within that timeframe.
Wilkos have had a significant level of interest which had included indicative offers that would have met all their financial criteria to recapitalise the business
But without the surety of being able to complete the deal within the necessary time frame and given the cash position, they’ve been left with no choice but to take this upsetting action.
Why is this happening?
Wilko has been struggling with sharp losses and a cash shortage for a long time now.
They had already borrowed £40m from Hilco which is a business restructuring specialist. The company had previously cut the amount of employees, had overhauled it’s leadership team and sold off a distribution centre which was vital to the running of the business.
Whilst most Wilko’s stores are in High Street locations this has proven to be very costly for them as many, not all customers have moved to shop at bigger retail parks and out-of-town locations.
The pandemic also changed the shopping habits of many combined with the cost of living crisis which is having a massive impact on high street shopping.
Wilko’s has also faced strong competition from rivals such as B&M and Home Bargains as shoppers are now seeking out bargains.
Regrettably Wilko’s failed to adapt their business to the changing shopping habits of their customers which is one of the reasons why the business has entered into administration.
Richard Lim, chief executive at Retail Economics a retail consultancy commented saying that a combination of rising costs, lower customer demand and fierce competition is what ultimately pushed Wilko to “breaking point”.
“Against the backdrop of seismic shifts in consumer behaviour and the intense pressure on margins, the business was too slow to react to these mounting challenges and paid the ultimate price,” he said.
The company, founded in Leicester, is still owned by the same Wilkinson family..
When Woolworths ceased trading in 2008 they were quick to fill the gaps in the high street that were left.
Why am I writing about this in my blog?
Wilko’s has long been a staple of the high street, and is still used by many to buy essential household products. It’s accessible for those without cars and are usually easily accessed by public transport.
Retail parks are catered towards car drivers and aren’t easy for non car drivers to access.
Many of the 12,000 employees have worked there for many years and hold their work colleagues in great regard. It’s going to be an awful shock for them when they enter the world of unemployment and the cruel DWP system.
The DWP won’t have any sympathy for them and the stress that they put upon claimants is unbelievably cruel, forcing many to rely upon food banks to survive.
My thoughts and sympathies are with all Wilkos employees and their families, including their customers that relied upon the company for their shopping requirements.
It’s indeed a sad day for the high street, one that won’t be forgotten by many.
Digital aspects of universal credit (UC) has routinely lead to wrong payments being awarded to claimants which are often the most vulnerable claimants – and therefore breaches rule-of-law principles, new Child Poverty Action Group (CPAG) research finds.
The three-year study found that while the digital nature of the benefit has some advantages for UC claimants, the way the digital systems have been designed can also lead to people being left without vital money they are entitled to and information they need in order to challenge DWP decisions.
In the worst cases claimants are forced into acute hardship because the programming and operation of this digital- by-design benefit does not align with social security legislation.
The charity’s report catalogues numerous injustices and breaches of rule-of-law principles in the operation of digital UC systems and reveals the extent to which its workings are opaque for claimants and researchers.
Problems uncovered by CPAG’s research include people missing out on additional support they are entitled to because the online claims process does not identify their needs. Families are going without their entitlements for all children because verification paperwork is pending for one child.
Care leavers are also unable to submit a digital claim in advance of their 18th birthday even though DWP guidance enables this.
Worryingly, the research found that in the year ending February 2023, approximately one-third of the 2.9 million registrations for UC did not result in a claim being submitted at all but there appears to be no DWP information in the public domain on why the drop-out rate is so high.
CPAG’s research suggests that aspects of the digital claim form that make it difficult for some claimants to complete the form and establish their entitlement may explain at least some of these abandoned claims.
Digital claim form does not ask all the right questions
Some claimants are entitled by legislation to extra amounts of UC or exemptions from the standard rules of UC.
This can be because of their particular circumstances (for example if they have a health condition, are escaping domestic violence, are carers or care leavers).
However the digital claim form doesn’t always ask claimants if they meet any of the conditions for these extra amounts or exemptions. As a result of this claimants – who are not experts on the complex UC rules – don’t always get a fair chance to establish their entitlement.
In the worst cases, vulnerable people go without extra money or exemptions they should have.
For example, while UC claimants under the age of 35 renting in the private sector will receive the shared accommodation rate of the Local Housing Allowance (LHA), there are exceptions to this for claimants with certain rates of disability benefits, and claimants who have lived in homeless accommodation for three months or more while receiving specific support. These claimants are entitled to the higher one-bedroom rate of LHA.
However, the online claims process doesn’t ask claimants if they meet any of these conditions. Instead, the DWP expects claimants to understand the complexities of the housing cost element regulations and self-identify as having the specific circumstances and characteristics that exempt them from the shared accommodation rate.
This breaches the rule-of-law principle of procedural fairness and is a failure of the duty to make reasonable enquiries.
By failing to ask all the relevant questions, the UC system systematically discriminates against groups entitled to additional support – the very same groups who by definition are often the most vulnerable and at risk of discrimination because of their extra needs.
Nor does the digital claim form ask claimants what date they want to claim from even though backdating by up to one month for example if a claimant ‘couldn’t reasonably be expected to make the claim earlier’ for reasons including and not excluding having a disability, or a system failure.
Claimants can request a revision of their claim so that it has an earlier start date, but the DWP does not establish in each case when a claimant wishes their claim to start from. This then places the onus on claimants to self-identify that a backdate is possible.
This leaves some claimants who are eligible for backdating – mostly people with health conditions or disabilities – without money they are entitled to.
CPAG wants claim forms amended to ask all claimants if they require backdating or want to claim from an earlier date.
All children in a family deprived of support if one child can’t be verified
The UC digital system is unable to accept the verification of individual children independently of other children in a household. This results in families missing out on their legal entitlement to the child element of UC for all of their children. This happens if there is a problem with providing evidence to verify just one child in a family.
The computer system clashes with social security regulations which entitle the children to support.
Early Warning System case – November 2022
A woman has three children, aged 10, 14 and 19. The woman has cancer and claimed UC in April, declaring her children via a change of circumstances in June. She couldn’t provide evidence of her eldest child’s education because he hadn’t been accepted into college yet and it wasn’t possible to provide evidence until the new school year.
The verification for all of the children failed because of the lack of evidence for one of her children. Since June, her UC award has only included the single person allowance, limited capability for work-related activity and housing costs restricted to a single person according to the local housing allowance (LHA) rules. There is no child element for any of the children and no additional bedrooms allowed for them in the LHA size criteria
Early Warning System case August 2022
This claimant has four children, for one of whom she receives Disability Living Allowance. The claimant had recorded this child as being on low-rate care, when she was in fact on mid-rate care. This is irrelevant for her UC…
DWP asked her to correct it but she missed the message because English is not her first language. As a result, she wasn’t paid the child element (or disabled child addition) for any of the children (all born pre-Apr 2017) for three consecutive assessment periods.
She also had no work allowance applied and her housing element was reduced as she was deemed to be under occupying with no children in the household.
She missed out on around £1,500 per month, was in extreme hardship and got into massive debt. [The case, from CPAG’s Early Warning System August 2022, was eventually resolved by a welfare rights adviser
Digital system can’t accept advance claims despite regulations permitting them
DWP guidance enables advance claims of up to one month for prisoners who are about to be released from custody and care leavers in advance of their 18th birthday.
These claimants can’t receive benefits while they are the responsibility of the local authority or are in prison but the legislation enables them to make a claim while support structures are in place.
In practice however, the digital UC system does not accept advance claims. One adviser told the CPAG research team:
Will (adviser) – October 2021
The law allows care leavers to make an advanced claim… It doesn’t mean you’ll get your money earlier… But what it does allow, which is very important for that group of people, is… about four weeks before they turn 18 … the social worker can go out, get their ID together, and explain what the process is. You press submit, sit back. They turn 18….. And in five weeks’ time the money comes.
That’s the way it should work… [But in reality the DWP] say you can do something called advanced preparation of a claim, but you can’t do an advanced claim… If you press submit it all b…..s up. What we find with our young people is, they quite often don’t want to, on the morning of their 18th birthday, go through a claim… it can be two or three weeks, sometimes longer, before they’ll come back to engage with the social worker…’
Claimants lose access to information they need:
When a decision on a UC award is revised or superseded (changed) with effect from an earlier date, it can generate an overpayment (if the amount of the award after the change is less than was previously awarded). This can also cause underpayments (if the amount of the award after the change is more than was previously awarded).
When the award is changed from an earlier date, claimants can no longer see the original decision because their payment statement in their online account is automatically updated to display only the new decision.
Without being able to compare the original with the new payment decision, claimants have insufficient information to identify whether any overpayments or underpayments have been calculated correctly.
Similarly, claimants who previously received UC and then make a new claim lose all access to their previous online journal because it is overwritten by a new one.
This is a problem for claimants who want to challenge a termination of their award and for those looking to resolve outstanding issues on the original award.
Claimants in this position can only access their previous online journal information by querying the information available via the UC helpline, applying for a subject access request or waiting for the information to be reproduced in the paperwork prepared for a challenge of the decision at Tribunal.
Design of the UC system is opaque:
CPAG sees the same mistakes in UC decision making and administration time and again but the lack of transparency on its design makes it difficult or impossible to interrogate whether errors are automated or clerical, and if clerical, the reasons why those aspects of the system have not been automated.
To make UC more transparent at an operational level, the DWP must:
Make information on the system’s design available.
Explain how officials interact with the digital systems and publish its guidance for officials, and information on how it is applied.
At a system-wide level, the DWP must make the source code for UC publicly available, as is required by the Government Digital Service’s service standards.
The Department has committed to publishing the code for personal independence payment and pension credit but not UC.
Child Poverty Action Group’s head of policy and research Sophie Howes said:
“At its best, digitised universal credit makes it easier to claim. But at worst, it rides roughshod over rule-of-law principles and leaves claimants without enough money to live on. Try telling a mother of three that the computer says No to support for all of her children just because there’s a bureaucratic delay in the paperwork for one child. The DWP must take the wraps off UC so that its workings are transparent. There are low-cost changes the department can make to ensure digitalisation improves UC so that it’s fair, in line with regulations and capable of getting correct payments to all claimants. Almost half of children will be in households claiming UC when it’s fully rolled out, so getting it right is imperative.”
This is all pretty damning and shows what we have known for years. The Universal Credit system isn’t fit for purpose and certainly doesn’t run on a system of help and compassion.
This causes many claimants to drop their claims for UC because of its complexity which causes distress.
Thanks to Child Poverty Action Group for undertaking this research and publishing this report. It’s hard hitting but vital reading
The poor side of life 