Tag: DWP universal credit

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No Legal Safeguards For Proposed WCA Abolition

As I’ve previously mentioned under the proposed DWP (Department of Work and Pensions) the WCA (Work Capability Assessment) will be abolished by 2026.

To replace this it is to be replaced by one assessment which will be the PIP (Personal Independence Payment) assessment. This will decide if a claimant will be eligible for PIP and if they are also eligible for the new UC (Universal Credit) health element.

Rather unsurprisingly the DWP plans to employ unqualified UC work coaches to make these decisions rather than qualified health professionals.

It will be those unqualified UC work coaches that will decide whether a claimant must undertake work-related activities

I strongly suspect, as we have seen in the past that disabled claimants will be judged upon the mood and attitude of their work coach. If their work coach is ok and in a good mood they might be judged fairly. If not then they could be treated harshly.

Basically their quality of life will therefore be dependent upon an unqualified DWP work coach.

At a recent debate at parliament Labour MP Karen Buck asked Tom Pursglove (who is the present DWP minister for disabled people) several questions about how the proposed abolition of the WCA will work in practice.

Buck asked Pursglove if there would be a substantial risk test which would be similar to the one already used in WCA assessments.

At the time of writing the WCA rules say that Claimants do not have to undertake work-related activities if there is a substantial risk to the mental or physical health of any person if you did so.

Needless to say thousands of appeals against WCA decisions have been successful on the basis that there would be a substantial risk to either the claimant or those around them.

Of course the DWP aren’t going to let this continue. How dare disabled people win their appeals and receive the payments that they’re entitled to.

Under the new proposed system the legal safeguards will no longer exist and all decisions will be made by unqualified work coaches, most of which might not have any or very little knowledge of  physical or mental health issues. These issues if ignored will put claimants at risk.

Basically unqualified DWP work coaches  will have sole power to make these life changing decisions.

God help us.

Buck  asked Pursglove if  there are  any plans to introduce a mandatory reconsideration and appeal route against these decisions made by work coaches.

Pursglove’s answer was to totally ignored the question No surprise there.

He went on to make outlandish claims that work coaches would adopt a tailored approach that will allow work coaches to build a relationship with Claimants which will determine if any work related activities that Claimants can or can’t do.

I struggle to believe that this will actually happen given the fast staff turnover due to the stressful conditions that they work under. Not to forget work coaches having to take sick leave or indeed leave their jobs altogether.

So basically, cutting away the word salad from Pursglove as I’ve said above,  decisions will be based upon attitudes and beliefs of any  work coach, without any legal safeguards to prevent dangerous or clearly prejudiced decisions.

But Pursglove didn’t finish there. He went on to say that Claimants might be asked to volunteer in the first place building it up to mandatory placements with requirements added at a pace to suit individual claimants.

So voluntary work is now supposed to cure a claimant of all disabilities and illnesses? It’s not the first time that they’ve claimed this.

So going off Purseglove’s statements  work coaches will decide the pace at which a claimant must increase their level of activity. As said above this will happen without any protection in place for claimants who are struggling to keep up therefore putting them at risk of being sanctioned.


When questioned about an appeal process, Pursglove would not answer, saying only that the DWP “will take time to carefully consider how best to implement these changes” and “ensure it provides the taxpayer with value for money and is accessible and effective in delivering for our service users.”

So if there won’t be any  legal tests to decide who is or isn’t capable of work based upon the opinions of a work coach how can any decisions be challenged via a social security appeal tribunal?

Buck also asked “whether a benefit sanction that reduced a Claimants UC standard allowance to zero would remove a claimants entitlement to their entitlement to the Health Element of UC”

Pursglove’s initial response seemed positive stating ‘Entitlement to the new UC health element will only end when the functional impact of a person’s health condition improves and they are no longer eligible for PIP or as claimants earn more money resulting in their UC claim tapered away making them financially better off in work’

However this changed when he went on to say that ‘ As we develop our reform proposals we will consider how some interactions with the UC system will be reflected in the reformed system’ 

In my opinion this suggests that the DWP have not yet worked out many things about the new system, as is often the case.

Sadly this is par for the course for the government and the DWP. They’re always in a big rush to implement more draconian ideas upon the most vulnerable that they forget to actually make important decisions within their plans.

Whether this is done purposely or not is up to debate but I suspect they do.

I’ll keep my eye on this so expect more blogs upon this important subject.

Huge thanks to Benefits and Work for their hard work and original source of information about this subject..

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Shocking Statistics Show 350,000 More Children in Poverty Than Last year

According to statistics released today by CPAG (Child Poverty Action Group) 350,000 more children are in poverty in the U.K than last year.



This shows that 29% of all children in the UK are growing up below what is regarded as the breadline. In total that’s 4.2 million children in the UK, I’ll repeat this again 4.2 million children in the UK are growing up in poverty.

One of the main contributors to this sudden rise since 2022 is the stopping of the £20 universal credit uplift that happened half way through 2022.

At the same time £3.1 billion has been spent on Pupil Premiums and Early Years Entitlement for two-year olds that were introduced in 2008 has risen since 2021 from £2.5 billion to £2.7 billion a year whilst spending on the Early Years Entitlement for two year olds has fallen from £0.5 billion to £0.4 billion.


Forecasts of continued growth in child poverty mean that the current estimated £39.5bn annual cost will reach £40.4 billion in 2027 in today’s prices.



Commenting on today’s DWP’s child poverty statistics and CPAG’s own research on the economic costs of child poverty, Chief Executive of the charity Alison Garnham said:

“Children pay the highest possible price for poverty – they pay with their health, their well-being and their life chances. Our research shows the country also pays a heavy financial price.

Today’s DWP figures show that investing in social security is the way to remove children from poverty. Indeed, the Government did lift many kids from poverty with the £20 universal credit increase, but it plunged them back again with a subsequent cut.

In the face of today’s grim figures, and with another rise in inflation, it’s inexcusable for Ministers to sit on their hands. The Government must extend free school meals, remove the benefit cap and two-child limit and increase child benefit. The human cost for the children in today’s figures is incalculable. The economic fallout for all of us is vast. But if the political will is there, child poverty can be fixed.”

Meanwhile as the cost of living and energy price crisis continues to worsen even more children will be plunged into poverty leaving many to go hungry and at the same time foodbank donations are falling as the price of groceries increases leaving many having to close their doors to those in need.

It takes a truly evil and callous government to knowingly put the health and wellbeing of those most vulnerable at risk whilst they continue to profit from doing so.

The sooner this government has left office the better, to deliberatlty cause the suffering of 350,000 children and more is totally unforgivable.

Those responsible for making these decisions sleep well at night because they don’t care one bit and it’s pointless reaching out to them for sympathy.







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WCA To Be Abolished But It’s Not Good News. Universal Credit Sanctions Set To become Harsher.

It was announced in yesterdays budget that the WCA (Work Capability Assessment) is likely to be abolished however details of conditionality agreements, sanctions and other conditionality details have nit been revealed yet.

Theres also been rumours of the introduction of automated sanctions possibly implemented by bots for UC (Universal Credit) claimants

With the abolition of the WCA the small protection from conditionality that exists for those who are placed in the support group has been removed but the question is how soon they can enact this and is it a done deal?

From my knowledge this can’t happen without it first being in the white paper which it already is but this then has to go through parliament as a bill and then become an act so none of this is a done deal and it’s uncertain that they’ll have time to do this before a future general election.



If all of the above is successful and the WCA is abolished there are no details as to how the DWP will make decisions upon who will qualify for extra payments because they’re unable to return to work because of illness and disability.



Theres also the question of will the LCWRA (Universal Credit Work Related Activity) continue to stay or will they remove this as well in the future?

Theres also no details given as to who or what will decide if you should be subject to sanctions if you can’t look for work because your condition prevents you from looking for work and attend meetings.



As well as abolishing the WCA, the DWP (Department of Work and Pensions) is allegedly already planning to ‘strengthen’ UC sanctions, with rumours of using possible Bots and specially trained staff to do so. These measures could automate the issuing of sanctions notices.

If these rumours are correct, this could mean that sanctions which are already at a record level high could well increase even more when DWP bots possibly send out sanction notices. Sanction notices are notorious for arriving late leaving the claimant with no idea why they haven’t received their payments.

Not to forget that bots aren’t programmed to ask for and look for reasons as to why a claimant has allegedly missed an appointment and they certainly don’t take into account a persons ability to attend meetings.


Whilst any changes to the WCA are very likely to take years to introduce and there is time to challenge these decisions, changes to sanctions could well be introduced rapidly and without warning.

Another question that needs answering is will these changes apply to existing claims? If so this will most likely take a long time to transition. So don’t panic nothing is going to suddenly change if you are currently in support group / LCWRA.



So when will these changes happen?

They will be rolled out geographically for new claims first from 2026/27 to 2029. Only then would existing claimants begin to be affected. There will be some transitional protection for claimants who have LCWRA but do not get any element of PIP.

The degree of change in our proposals will require primary legislation, which we would aim to take forward in a new Parliament when parliamentary time allows. These reforms would then be rolled out, to new claims only, on a staged, geographical basis from no earlier than 2026/27

Below is a government link to their proposals in their white paper.

https://www.gov.uk/government/publications/transforming-support-the-health-and-disability-white-paper

I’ve tried to be concise and to word things simply, I don’t want anyone to panic and think that these changes are going to happen soon because they aren’t and theres time to oppose these proposals and protest against them.

Regarding Universal Credit claimants they’re most likely to bear the brunt of this much sooner and we still need to continue to support them and campaign against the extremely harsh treatment being thrown at them.

It’s no surprise that the government has yet again chosen to target the most vulnerable and I can see no end to their cruelty. We need to support each other in these cruelest of times.

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300% Increase In Disallowed PIP Awards

According to Tom Pursglove DWP Minister For Disabled People, 42,000 claimants lost their PIP Personal Independence Payments) awards in 2021 because they allegedly failed to return their AR1 PIP review forms.

This has caused an astonishing unexplained increase of almost 300% in just two years.



Theres a strong probability that many of the claimants that have been disallowed their payments have indeed returned them in time and the inept and archaic DWP system could be either losing them or taking far too long to record that they have been received.


Not to forget that some claimants may have failed to return the review form because the distress that completing these forms can cause triggering physical or mental health conditions.



As I reported a couple of weeks ago the tragic death of Laura Winham who’s disability benefit was stopped without any welfare checks by the DWP and other organisations after she failed to return her PIP claim form after being told that she needed to transfer from DLA to PIP.

Please note that all agencies involved were aware that she had a severe mental illness and needed support to do so.



According to Pursglove, claimants with serious mental health or cognitive conditions or who are vulnerable in other ways should have their files ‘watermarked’ to show they need additional support. Clearly this isn’t happening in all cases.

According to DWP policy claimants such as these should not have their PIP stopped because of a failure to return a form.

Are the DWP ignoring their own policies and procedures?Unsurprisingly this appears to be the case doesn’t it.

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DWP Found guilty Of Lying And Withholding Advice From Claimant

It has been reported that in February 2023 a high court found that the DWP (Department of Work and Pensions) guilty of lying to a claimant concerning their legal rights and also guilty of keeping vital legal guidance secret in order to recover an overpayment of £8,000 from a claimant.

This overpayment was also found to be a result of mistakes made by the DWP leaving the claimant not at fault.



This resulted in the court preventing the DWP from taking the overpayment back from the mother of two disabled children. In doing so it has been revealed that possibly thousands more claimants may have been lied to in the same manner.

The claimant had made her appeal on the grounds that the DWP had kept secret its detailed policy which advises that in this situation overpayments should be waived.

Upon hearing this the judge in this case found that this secrecy was unlawful.




It was revealed that the DWP repeatedly lied to the claimant by telling her that she had no right to ask them to consider waiving the debt of which the judge found this to be ‘manifestly unlawful’.

Evidence showed in the trial also revealed that in the year to March 2021 a total of 337,000 universal credit claimants were asked to repay overpayments that were caused by errors made by the DWP.

The total value of those overpayments was £228 million.



Unsurprisingly the DWP claimed that only 47 claimants asked for their overpayments to be waived in the whole of 2020 and just 7 of those requests were granted.

The judge saying that “If the claimant’s experience of twice having her request for waiver rebuffed without consideration is not unique to her, the number of requests in fact made may exceed the number recorded ”


The truth is that thousands of claimants might have requested a waiver and been ignored or even denied by the DWP.

At the same time thousands more might not have been aware that they even had the right to ask for one.

This case shows that the DWP continues to harass and financially withdraw monies from extremely vulnerable people brazenly most likely not expecting to be challenged.

It also has to be acknowledged that the claimant in this case was extremely brave for taking the DWP to court. It’s a very difficult thing to do and her doing so has possibly helped thousands of other claimants in similar situations.

Oh, what a tangled web we weave when first we practise to deceive.

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DWP And Other Agencies Implicated After Claimants Body Left Undiscovered


In May 2021 the body of Laura Winham was discovered after her family had visited her to inform her about the death of her father. They discovered her body after looking through her letterbox because there was no answer.

The police were called and found her mummified and skeletal body when they forced entry into her flat. They also discovered unopened bills from creditors and markings made on her calendar which stopped in November 2017.

One of her last notes read “I need help”.


Laura Winham had schizophrenia and had previously been sectioned under the Mental Health Act and as a result of her condition her family were no longer able to have contact with her as she believed that they were trying to harm her.


However the DWP (Department of Work and Pensions) failed to make any checks on Laura before they cut off her payments. She subsequently died and was left undiscovered in her flat for more than three years, a pre-inquest hearing has been told.


The DWP contacted Laura in 2016 to inform her that her benefits was being transferred and therefore she had to apply for PIP or her DLA (Disability Living Payments) would cease.

Laura failed to respond to the DWP and after after several written reminders had been sent her DLA was stopped. No wellness check was made or any attempt to enquire about her situation was made despite Laura having a recorded severe mental illness. Nor did they check on her ability to take part in the transfer process either.


It is noted that although the DWP were far from the only agency that had let Laura down they are a very large and well resourced agency. They can make no excuse for stopping a very vulnerable claimants. money because they were unable and possibly unwilling to safely manage a simple transfer process.


Laura’s inquest is being held in April, please keep her and others in your thoughts.

You’d have thought that the DWP would have learnt how to deal with situations like this from previous incidents but they very clearly haven’t. Maybe it’s best to ignore their usual press statement which is usually ‘Lessons will be learnt’.

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Important News For Bus Fares Outside Of London
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Important News For Bus Fares Outside Of London
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Universal Credit Call Centre Application Process Not Fit For Purpose

As I’ve reported many times in previous blogs the distinct lack of care, compassion and understanding causes great distress for many applicants and claimants. This distress starts upon applying for Universal Credit and other benefits.



As reported by Benefits and Work the appalling lack of care, concern and service given by DWP (Department of Work and Pensions) from call centres will undoubtably result in life-threatening destitution for some claimants. This will escalate to even higher levels when the forced migration from legacy benefits to UC begins.

There are many problems that occur upon applying for Universal Credit online, those of which can and will put a distinct amount of pressure upon already distressed claimants.

Claimants who are being forced to migrate have 3 months to complete the process if they’re able to complete this complicated and time consuming procedure.


Claimants who desperately need an extension of time to make their UC claim can result in losing all their legacy benefits if they are unable to get through to the Universal Credit Migration Notice helpline on the phone.




The DWPs response to this is “If you cannot claim Universal Credit by the deadline date given on your letter, you should contact the Universal Credit Migration Notice helpline as soon as possible.

“We can only give you more time to make a claim if you have a good reason. You must request this before the deadline date on your letter.”



If only it was this easy. Hundreds of Benefit and Work readers have told the team of their horrendous difficulties when trying to contact the existing DWP helplines quoting;


“Have been calling all week various times and after over and hour some days hour half given up but my deadline day is today really is terrible situation.”


“I have been cut off 4 times after being put on hold for about 25 mins each time trying to ask for an extension to my pip review as I can’t get an appointment with the cab to help me fill it in until after the deadline”


Many claimants that apply for or will be migrated to Universal Credit have health issues and disabilities that make completing the process very challenging forcing many to try and get a much needed time extension.

However the DWP call centre systems as they stand aren’t fit for purpose, they simply can’t and won’t be able to cope with an ever increasing need of people to use them. For these systems to be made fit for purpose will require a huge injection of new resources combined with increased staffing and a huge investment being made into the facilities offered.

Combined with the already frightening cost of living crisis it’s like a ticking time bomb waiting to go off. People don’t have the resources both financial and emotionally to cope with this system, it’s cruel beyond belief.

Will this much needed investment be made? Will the DWP start treating people with the care and compassion that they deserve?

I very much doubt it.

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