Tag: corbyn

DWP Independent Case Examiner Overwhelmed By Complaints

The DWP (Department of Work and Pensions) Independent Case Examiner also known as ICE has revealed that they are overwhelmed by a huge amount of complaints from claimants.

This was revealed when they responded to an MP’s written question recently in parliament.



ICE is an organisation used by the DWP to deal with claimant’s complaints against the DWP. This is the next step when a claimant has exhausted the DWP’s internal complaints procedure and is still not satisfied with the response given.

Complaints against the DWP can be for various reasons including and not excluding others;

A failure by the DWP to follow proper procedures

Excessive payment delays for benefits

Sub standard customer service given to claimants.

It’s also noted that there has been a 17% increase in the number of complaints made to ICE in the year 2021to March 2022.

In itself may not be seen as a huge increase, however it is an increase and should be dealt with in the utmost urgency



However the huge increase in complaints arises in the proportion of cases that ICE has agreed to look into. This has increased by an astonishing 68% in the last year.

This therefore means that ICE is receiving a huge increase in complaints where it believes that there is a case to answer than in previous years.


As a result of this increase there are now 1,249 cases waiting for an ICE investigator to be allocated. The average time for a complaint to be dealt with currently takes is 53 weeks,so in total this means that it takes over a year before an investigation begins.

Personally I don’t know any person making a complaint against the DWP that can afford to wait that long albeit for financial and other complaint reasons.

It takes a great deal of courage to make a complaint against the DWP and as a result many don’t make complaints when they should do.

The complaints procedure is complex and very stressful for everyone making a complaint against the DWP and as a result it can impact a person’s health and ability to manage their daily life’s.

It comes as no surprise that legal justice that claimants are entitled to is subject to long indefensible delays without question.

It’s also noted that the DWP can make a decision to apply cruel, harsh and often unwanted sanctions on the most vulnerable and in need of help whilst their real and valid complaints.

Once again it’s one rule for claimants and yet another for their oppressors.

Please read, share and tweet this article doing so makes a huge difference in raising awareness!

A huge thanks to everyone that reads, subscribes, shares and helps to keep my blog and campaign going.

I couldn’t do it without you.

I don’t receive any payment for the work that I do and every penny makes a huge difference.

If you’d like to donate and can afford to do so there’s a donate button at the top and side of this blog post.

Thank you!

PIP Appeal Rates Rise By 119%

It has recently been revealed by Benefits And Work that PIP (Personal Independence Payments) appeal figures have risen by 119% in 2022, this is compared to the same quarter in 2021.

The rate of UC (Universal Credit) appeals has also risen by 28% the latest official figures show.

The number of cases that were dealt increased by only 18% in the same time period compared to figures from 2021.


Figures show that there were 63,000 outstanding cases by the end of September 2021 which adds to an annual increase of 96%.



The average wait time for an appeal averaged at 31 weeks. This shows that it is 8 weeks down from 2021 figures , but is likely to increase over the coming quarters as the backlog rises inexorably.

The success rate for PIP appeals remains unchanged at 68%. This shows that the vast majority of those who appeal are correct in their decision to appeal however the wait time for appeals to be heard continues to rise.



For UC claimants it is revealed that the appeal success rates are now at 49% which is an increase of 7% on the previous year.

DLA (Disability Living Allowance) success rates are now at 61% which is down 6%.

Meanwhile ESA (Employment and Support Allowance success rates are now 53%, down on the previous year at 1%

Appealing against any DWP (Department of Work and Pensions) decision is always daunting and extremely stressful. Not only is the appeal process hard to navigate, the waiting times for appeals and tribunals to be heard is increasing.

The success rate shows that those making the decision to appeal have made the right decision in doing so.

Sadly many people that are entitled to appeal fail to do so because they can’t afford to wait a long time for their appeal to be heard and also can’t cope with the stress involved, many having no support network to rely upon.

I don’t need to tell you that the downright discrimination and hatred given to disabled and unemployed people is totally unfair and discriminatory.

This cruelty combined with the increasing cost of living and energy prices is making life extremely difficult for those that are most in need of financial help.

In an ideal world this wouldn’t be happening at all but there won’t be any positive changes made to the system whilst there’s a Tory government in power.

The conservative party is doing what they do best, punishing the most vulnerable and poor for their very existence, they need to be stopped and soon before more people suffer and die as a result of their actions.

Photo by Pavel Danilyuk on Pexels.com

Please read, share and tweet this article and my others to increase awareness. It makes a massive difference and I can’t thank everyone that does enough.

A huge thanks to all of my subscribers and readers for the help and support that you have given in the previous year. I really couldn’t do this without you.

I don’t get paid for any of the work that I do and it’s a massive struggle.

If you can afford to and would like to donate to keeping this blog and campaign going there’s a donate button at the top and side of this blog post.

Thank you!

New DWP Boss Mel Stride Happy With Universal Credit Sanction Rates.


The new DWP minister Mel Stride recently announced that he is happy with the levels of UC (Universal Credit) sanction rates.

Upon taking his new job as secretary of state for work and pensions (DWP), Mel Stride, quickly proved that he will not be making any changes in any harshness inflicted upon the most vulnerable at the hands of the DWP.



Upon answering MP’s questions on the 31 October 2022, Stride made it very clear that he’s happy hat the level of UC sanctions is now double the rate it was before the pandemic.


Stride went on to say “People are sanctioned only if they fail to attend appointments without good reason, and fail to meet the requirements that they have agreed to meet.”




However stride failed to offer any acknowledgement nevermind explanation as to why claimants are now twice as likely to break claimant commitment agreements than they were two years ago.



Upon questioning Stride ignored yet another request to publish a DWP report on the effectiveness of sanctions.

As previously reported in an earlier blog his predecessor also refused to do so.



Stride also claimed there “is a long tail” of 2.5 million long-term sick claimants who want to return to work and that it will be “a prime focus” for the DWP to “support them back into the workplace.”



It’s no coincidence that this figure is exceedingly similar to the total number of claimants that are long-term sick, the majority of whom are not able to work because their condition makes it impossible.



It appears that like his predecessors Stride is either mistaken or believes that every long-term sick person could be moved into work.



Whatever happens there appears to be no plans to treat claimants better, I suspect it will become worse.

A new DWP minister certainly doesn’t bring any changes for the better and until there’s a change of government I very much doubt that there will be.

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A huge thank you to everyone that reads, shares and supports my blog.

I receive no payment for any of the work that I do and every read, share makes a big difference

If you are able to and would like to donate to keep my blog and campaign going there’s a donate button at the top and side of this blog.

Thank you.

Less Than 4 In 10 Claims For PIP Successful

At last the DWP (Department of Work and Pensions) have published the statistics for PIP (Personal Independence Payments) for the time period from August 2017 to July 2022.

Revealed in the report is that just 39% of PIP claims in England and Wales have resulted in successfully receiving an award.

Also included are the statistics for all planned award reviews for the same time period.

These figures reveal that the possibility of being awarded a higher amount once it has been reviewed are only 18%, however the chances of being financially worse off are much higher at 32%.

It’s clear to see that for both new claims and reviews all details and evidence should be acted upon accurately taking both into account.

The evidence proves otherwise and often claimants are at the whim of an assessor or reviewer that may not take available evidence and details into account.

Not only is the application process stressful, the appeal process is even more so, taking into account the lengthy time period to take an appeal to tribunal which results in many applicants giving up with their appeal.

However once taken to an appeal tribunal there’s a much higher possibility that it will result in a favourable outcome.

It’s always worth taking a case to appeal and then tribunal, but with the process being stressful and lengthy many don’t do so therefore resulting in the DWP to benefit financially.

A huge thanks to everyone that subscribes, reads, and shares my blog posts. It’s extremely important to raise awareness and it helps so much!

Thanks also to my subscribers!

I don’t receive any payment for my work and as many of you know it’s a struggle.

If you can afford to and would like to donate to keep this blog and campaign going there’s a donate button at the top and side of this blog post.

The fees to keep this website going are approaching quickly and I’ve no idea how I’m going to pay them. Every penny will help me to continue to blog and help people.

I really don’t want to leave this blog platform as it does everything that I need and is easy for me to use.

Thank you!

It’s also my 8 year anniversary for this blog, time has passed far too quickly!

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Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.

Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.

Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.

Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.

Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.

Good Law Project To Sue Ofgem

I’m a bit late publishing this my apologies.

I wish the Good Law Project every success. Ofgem have acted terribly and have failed in their duty to protect the consumer and to file important reports that should have been submitted before their announcement last week.