It appears that the DWP have extended their total disregard and lack of care to their Future Pension Center helpline.
DWP minister Laura Trott disclosed in a written answer to parliament that between the 27 January and 26 March 2023, 1,007,868 calls were made to the Future Pension Centre helpline.
Of these, 47,345 were answered.
18,006 calls were abandoned.
It also revealed that a massive 942,517 calls were cut-off by the DWP before the callers got through to an operative.
That means a shameful 94% of all calls were deliberately disconnected.
This once again proves that the DWP and the government are totally ‘incompetent’ and are totally failing those that are desperately in need.
Personally I think that it’s deliberate and not down to incompetence after all they save money because people give up trying to contact them. They like to save money especially off the backs of vulnerable people.
Their systems aren’t fit for purpose and this proves this to be the case.
Will the government invest in their call systems and make them fit for purpose?
Don’t hold your breath. It’s beneficial for them not to do so. Meanwhile vulnerable people will continue to get distressed whilst trying to contact the DWP and many will give up altogether.
This isn’t acceptable but don’t expect the government to care enough to do anything about it.
DWP (Department of Work and Pensions) minister Tom Pursglove admitted that claimants are waiting over half an hour on average for PIP and DLA helpline calls to be answered.
He also claimed that he is going to recruit extra staff to cope with the volume of calls on the helplines but gave absolutely no indication of how many are being employed and for how long they’ll be employed.
Nor has he confirmed if the extra staff he plans to employ are qualified to do so.
At the time of writing the average wait for a PIP enquiry to be answered is 37 minutes and for DLA enquiries it is 33.5 minutes.
However it is imperative that Tom Pursglove reveals the amount of callers that don’t get an answer at all because their calls are disconnected.
Earlier this year the DWP revealed that in March almost 90% of half a million callers to the Future Pensions Centre were faced with being call-blocked because they couldn’t cope with the rising call demand.
Implementing Call-blocking results in calls not being allowed to go on the call waiting queue because the queue is too long and they get cut off.
This is also happening to callers contacting the PIP helpline as reported to Benefits And Work by claimants trying to contact the said helpline.
We cannot ignore the fact that the claimants trying to contact these helplines are all vulnerable and are in great need of getting their enquiries answered.
The question also needs to be answered as to how many of these vulnerable people have given up trying to contact the departments. This could in some circumstances result in their payments being stopped leaving them more vulnerable than they already were. .
There’s no excuse for the DWP’s lax attitude towards the whole situation.
It’s clear that they don’t care about how this can impact upon the claimants lives and it is totally unacceptable.
Whilst most of us are struggling to keep warm this winter because of the ever increasing energy costs Braverman has claimed £25K for energy bills for a house that she doesn’t use.
Scandalous isn’t it, completely brazen such is their attitude towards the cost of living and energy cost scandals.
Meanwhile, the energy bills support scheme which saw households getting around £66 taken off their bills each month has come to an end in March 2023.
This will undoubtedly result in vulnerable people unable to turn their heating on which is still very important because it’s still cold.
As stated in the above photo people have died or become ill from hypothermia and hypothermia related illnesses and will continue to do so.
Not everyone can travel to organised warm places, they’re not a solution because their homes will still be cold upon returning.
Thousands are dependent upon food banks to be able to eat a meal, many are unable to cook meals because of high energy costs.
Mortality rates are almost definitely going to increase and the government yet again want to force disabled people into work.
God help us, there’s no levels the government won’t go to to punish the working class for simply existing.
They’re monsters of the worst kind with not an ounce of dignity, compassion and honesty between them all.
Like all monsters they’ll continue to do so until they’re defeated and we must do this.
Everyone needs to remember their cruelty at the upcoming local elections. Not voting will enable them to continue as they are doing now.
It’s been predicted that the Tories could lose up to 1,000 seats. Let’s hope this happens..
Check on your friends and neighbours to see if they’re ok because at the moment we have only each other to rely on.
A 87 year old woman died after developing hypothermia at home after expressing concerns that she was worried about paying her energy bills.
Barbara Bolton, 87, had previously told relatives she had felt cold after they had visited her at her home in Bury to check on her wellbeing. Sadly as a result she was rushed to Fairfield hospital where she was then diagnosed with hypothermia.
However despite the good care given by NHS medical professionals, her condition sadly deteriorated and as a result of her worsening condition she sadly died several weeks later.
Therefore an inquest into her death was opened at Rochdale Coroner’s Court, details can be found here.
Hospital notes given to the inquest indicate that her illness and subsequent death was linked to the fact she couldn’t afford to put her heating on.
Her son, Mark Bolton, 61, said his “proud” mum had refused his offer to help to pay her power bills as reported in the Mirror. She had been heating her home by using a single gas fire in her living room and used portable electric heaters to warm the rest of her two-bedroom house.
Ms Bolton had previously worked as a pharmacy assistant at her local Tesco until the age of 82 and she had lived at her home on Dawson Street in Bury for several decades.
Her son Mark told the inquest that he spoke to his mum every night and that she had told him that she was worried about her heating bills, despite assurances from him that he would cover the costs.
Mark said “She was concerned about all her bills because she was a pensioner. She was careful, she was mindful of the prices and worried about them going up,” he said.
Mark told the coroner that he had always told her to ‘just keep your heating on’ and ‘don’t worry about the bills mum.’ “But she was very stubborn and proud about paying her own way,” he said.
He told the hearing that his mum had ‘felt cold’ when she was found sat at her kitchen table by one of her grandchildren, who had gone round after the family had not been able to contact her.
Police coroner’s officer Jane Scullion told the hearing: “Barbara was admitted to hospital on December 11, 2022, with hypothermia, and a chest infection.
“During that time she continued to deteriorate. After a discussion, she was placed on end of life care and passed away.”
Assistant coroner for Manchester North Julie Mitchel adjourned the inquest and has requested statements from her doctor and asked for a medical cause of death to be provided.
“Her death was particularly accelerated by hypothermia and there is a possibility of self-neglect due to the lack of heating so her death has been referred to the coroner,” she said.
Hypothermia is caused by prolonged exposures to very cold temperatures and requires immediate medical intervention. Causes include not wearing warm clothes in winter, falling into cold water and living in a cold house.
Sadly I fear that her death caused by living in a cold house isn’t the first and will certainly not be the last. Thousands if not more people are being forced by an uncaring, cruel government to live in cold and in many cases, damp houses as a result of the ever increasing energy costs.
For those saying that she should have jut accepted the help offered, it isn’t always as easy for various reasons. Admitting that you’re poor and can’t afford to heat your home is a very difficult thing to have to admit, and as a parent this can be even harder.
Society deems that parents should look after their children and not the other way round, and asking your children for help can make a parent feel like an absolute failure, and she wouldn’t have made her decision lightly.
This nightmare isn’t going to end soon, I wish it was.The reality is that thousands, including myself are counting down the days until spring arrives and warmer weather returns, it can’t come a minute too soon.
The government has absolutely no intention of changing things for the better, they prefer to spend their time trying to cover up senior ministers deception and lies rather than help those in need.
It’s one rule for them and one for us and the death of Ms Bolton and others won’t bother them in the slightest.
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The DWP (Department of Work and Pensions) Independent Case Examiner also known as ICE has revealed that they are overwhelmed by a huge amount of complaints from claimants.
This was revealed when they responded to an MP’s written question recently in parliament.
ICE is an organisation used by the DWP to deal with claimant’s complaints against the DWP. This is the next step when a claimant has exhausted the DWP’s internal complaints procedure and is still not satisfied with the response given.
Complaints against the DWP can be for various reasons including and not excluding others;
A failure by the DWP to follow proper procedures
Excessive payment delays for benefits
Sub standard customer service given to claimants.
It’s also noted that there has been a 17% increase in the number of complaints made to ICE in the year 2021to March 2022.
In itself may not be seen as a huge increase, however it is an increase and should be dealt with in the utmost urgency
However the huge increase in complaints arises in the proportion of cases that ICE has agreed to look into. This has increased by an astonishing 68% in the last year.
This therefore means that ICE is receiving a huge increase in complaints where it believes that there is a case to answer than in previous years.
As a result of this increase there are now 1,249 cases waiting for an ICE investigator to be allocated. The average time for a complaint to be dealt with currently takes is 53 weeks,so in total this means that it takes over a year before an investigation begins.
Personally I don’t know any person making a complaint against the DWP that can afford to wait that long albeit for financial and other complaint reasons.
It takes a great deal of courage to make a complaint against the DWP and as a result many don’t make complaints when they should do.
The complaints procedure is complex and very stressful for everyone making a complaint against the DWP and as a result it can impact a person’s health and ability to manage their daily life’s.
It comes as no surprise that legal justice that claimants are entitled to is subject to long indefensible delays without question.
It’s also noted that the DWP can make a decision to apply cruel, harsh and often unwanted sanctions on the most vulnerable and in need of help whilst their real and valid complaints.
Once again it’s one rule for claimants and yet another for their oppressors.
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The poor side of life 