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DWP Cut off Nearly One Million Callers To Future Pension Centre Hotline

t wasn’t that long ago when I published a blog about the DWP (Department of Work and Pensions) deliberately cutting off calls.

You can find it here https://thepoorsideof.life/2023/05/11/dwp-deliberately-disconnects-calls-to-pip-and-dla-helplines/

It appears that the DWP have extended their total disregard and lack of care to their Future Pension Center helpline.


DWP minister Laura Trott disclosed in a written answer to parliament that between the 27 January and 26 March 2023, 1,007,868 calls were made to the Future Pension Centre helpline.

Of these, 47,345 were answered.

18,006 calls were abandoned.

It also revealed that a massive 942,517 calls were cut-off by the DWP before the callers got through to an operative.

That means a shameful 94% of all calls were deliberately disconnected.

This once again proves that the DWP and the government are totally ‘incompetent’ and are totally failing those that are desperately in need.

Personally I think that it’s deliberate and not down to incompetence after all they save money because people give up trying to contact them. They like to save money especially off the backs of vulnerable people.

Their systems aren’t fit for purpose and this proves this to be the case.

Will the government invest in their call systems and make them fit for purpose?

Don’t hold your breath. It’s beneficial for them not to do so. Meanwhile vulnerable people will continue to get distressed whilst trying to contact the DWP and many will give up altogether.

This isn’t acceptable but don’t expect the government to care enough to do anything about it.

Photo by omar alnahi on Pexels.com

Many thanks to Benefits And Work for their original reporting of this.

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7 thoughts on “DWP Cut off Nearly One Million Callers To Future Pension Centre Hotline”

  1. You’re wise to stay put Trev, as it seems they’re changing all the benefits to go on to Universal Credit. Have you applied for PIP? The Citizens Advice Bureau can help you fill it in … it’s big but don’t let that put you off. It’s not means tested and won’t affect your JSA.

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    1. Thanks, I’ll have to look into the PIP possibility when I get chance but at moment am up to my ears in appointments for GP, Hospital, Jobcentre and Reed (Health & Work Programme) and it’s all becoming very confusing. Trying to access NHS appointments on an old smartphone via an online ‘portal’ is not as straightforward as it sounds. Give me old fashioned letters by snail mail any day! I’m getting text messages from the GP surgery containing links that don’t work, and phone calls from doctors about appointments I know nothing about. Doesn’t help when you’re seeing three different GPs for three separate health problems.

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  2. I’ve never heard of the Future Pension Centre, what is it and why would people be calling them?

    I’ve heard money expert Martin Lewis banging on about Pensions and the need to check your NI contributions but I had no joy with that, tried setting up a Gov Gateway account but it couldn’t verify my ID or recognise my address so I haven’t been able to check my contributions or how much my State Pension will be worth. I know I signed something in about 1988 ish to opt out of serps but did so on someone else’s say so without really knowing what I was doing or the implications. Since then been on unemployment Benefits or sickness or in Higher Ed. so doubt I’ll have sufficient credits to get the full ‘New Pension’, but I don’t think it matters that much,. For a start off I might not live that long anyway after reaching Pension age, might reach 70 with a lot of luck. And even so, if you’re on a low Pension you can top it up with Pension Credits, plus you can claim Housing Benefit if you’re renting, so why worry? It’s not like I plan to move to Spain and live til I’m 90.

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      1. I wish I could retire now. At one time you could get those Pension Credits as an alternative to claiming JSA, like that blog was saying, but that’s all changed now. However, I might have to go on to sick (ESA) before too long, depending on how my health conditions develop or treatment works. I thought I was suffering from Gout but blood tests have ruled that out and it seems to be Rheumatoid Arthritis, so I’ve been referred to hospital but am still undergoing tests. Plus my iron and haemoglobin levels are too low so I’ve been put on iron tablets, and I’m also still Prediabetic, and have a Hiatus Hernia as well as lower abdominal Hernia. I’m a bloody wreck but at moment still doing jobsearch and applying for jobs, and still attending the Health & Work Programme at Reed. I don’t know at what point I should try get a “Fit Note” and apply for ESA, but am not rushing to do that for fear of unnecessarily giving up my old style JSA (once lost, gone forever!)

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    2. You’re wise to stay put Trev, as it seems they’re changing all the benefits to go on to Universal Credit. Have you applied for PIP? The Citizens Advice Bureau can help you fill it in … it’s big but don’t let that put you off. It’s not means tested and won’t affect your JSA.

      Like

      Reply

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