DWP (Department of Work and Pensions) minister Tom Pursglove admitted that claimants are waiting over half an hour on average for PIP and DLA helpline calls to be answered.
He also claimed that he is going to recruit extra staff to cope with the volume of calls on the helplines but gave absolutely no indication of how many are being employed and for how long they’ll be employed.
Nor has he confirmed if the extra staff he plans to employ are qualified to do so.
At the time of writing the average wait for a PIP enquiry to be answered is 37 minutes and for DLA enquiries it is 33.5 minutes.
However it is imperative that Tom Pursglove reveals the amount of callers that don’t get an answer at all because their calls are disconnected.
Earlier this year the DWP revealed that in March almost 90% of half a million callers to the Future Pensions Centre were faced with being call-blocked because they couldn’t cope with the rising call demand.
Implementing Call-blocking results in calls not being allowed to go on the call waiting queue because the queue is too long and they get cut off.
This is also happening to callers contacting the PIP helpline as reported to Benefits And Work by claimants trying to contact the said helpline.
We cannot ignore the fact that the claimants trying to contact these helplines are all vulnerable and are in great need of getting their enquiries answered.
The question also needs to be answered as to how many of these vulnerable people have given up trying to contact the departments. This could in some circumstances result in their payments being stopped leaving them more vulnerable than they already were. .
There’s no excuse for the DWP’s lax attitude towards the whole situation.
It’s clear that they don’t care about how this can impact upon the claimants lives and it is totally unacceptable.
Back in the day I remember when the UK had a fully functioning NHS dentistry system that many in the UK were entitled to be given treatment by an NHS dentist.
People are still entitled to this and are dependent on certain benefits, pregnant women, women who had recently given birth and some pensioners had access to the NHS free service.
As a whole the system worked well and appointments to see a dentist and to get treatment was fairly easy. If you had a toothache or dental abscess it was also easy to get a dentist to treat you before complications set in.
Roll forward to 2023 it’s near impossible to find a dentist that’s willing to take on NHS patients and a person’s condition isn’t taken into account.
Many NHS dentistry patients have also found themselves taken off their dentists patient lists. This happened to me, if you get a toothache like I get often or a dental abscess it’s tough and difficult to cope with.
Finding an NHS dentist is near impossible though.
Most doctors and a&es won’t treat people with dental problems and trying to find a local dentistry hospital can be near impossible.
It’s become very clear that the government is actively destroying the few NHS dentistry services that are still available. They clearly don’t care about the public’s health.
Basically as stated by George Monbiot the state of our mouths truly does reflect the state of the nation.
Many people find themselves without an NHS dentist because their circumstances change such as house moves and relationship changes and dentists take NHS patients off their lists.
I live in an area of the UK where there are hardly any, if any at all dentists accepting adult NHS patients I was lucky enough to find a dentist to treat my teenage daughter who needs extensive surgery in the near future. My fear is that she’ll age out before any date for the operation becomes available. She was one of the lucky ones.
Currently at the time of writing 80% of practices in the UK are no longer taking on new child NHS patients, and about 90% are refusing new adult patients.
Sounds horrific doesn’t it and it gets worse. Some dentists do offer a waiting list for NHS appointments but they’re years long and of no use for urgent appointments.
Often accessing emergency services requires finding a dentistry hospital, being able to travel a long distance and being able to afford to do so.
Idon’t know anyone can afford to pay for private treatment. Those that have in the past can’t afford to do so again.
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However the reasons why dentists are refusing to treat NHS patients are pretty simple and it’s easy to understand why.
When dentists treat patients on the NHS, they actually lose money, because the government funding package doesn’t cover their costs of doing so.
Since 2006, dentists have worked for the NHS under contracts that are shockingly designed to fail NHS dentists.
Dentists undertaking NHS work are paid in units of dental activity’ which is shortened to(UDA). This method of payment doesn’t take into account the cost of treatment which bears no relation to the costs of treatment. Under this system treating a patient earns a dentist three points regardless of the length and expense of each procedure.
Under this contract each and every NHS dentist also has to meet annual UDA targets
Absolutely no regard is given to dentistry prevention work which is in great need.
Dentists are paid at the UDA rate no matter how skilled they are and their experience.
Add the above to the government cuts that are hitting hard.
In reality NHS dentists as well as other health systems The NHS as a whole requires approximately 4% a year to keep up with it.
However NHS dentist services receive 1.2%. Add this up that they are requiring 4% to function but funding for NHS services have been cut by 4% a year.
It’s also important to take into account rising costs of energy, , energy, wages and materials which accounts to about 11% a year.
Dentists working for the NHS simply cannot stay in business unless they use their income from private practice to subsidise their public practice.
Parliament’s health and social committee stated in 2008 “it is extraordinary that the public health department did not pilot or test the UDA payment system before it was introduced.”
Rather typical isn’t it.
Since then successive governments have apparently tried to change an already broken system but haven’t made any improvements.
In 2022, the government produced a so called reformed contract in England which apparently is supposed to allow better access to NHS dental services. This however hasn’t prevented the decline of NHS dentistry because they’re still going to be losing money when treating NHS patients.
Rishi Sunak recently told parliament that there are now more NHS dentists across the UK with more funding, making sure people can get the treatment they need.
He’s got the nerve to even suggest this. The number of NHS dentists is decreasing daily. If you need a dentist you’ve got virtually no chance of seeing one.
As a result of this most if not all dental practices treating NHS patients have found themselves unable to reach NHS contract targets. . If dentists deliver fewer than 96% of UDAs that they are contracted, they find themselves in a position similar to being fined by the government.
It look’s as if they will take a record hit. The dentists undertaking NHS work were forced to pay back as much as £400m from a total English dentist budget of some £3bn. This is effectively destroying remaining NHS dentistry, obviously they can’t afford to work at a loss and on top of having to pay back the government.
It’s hard to believe that as the UK is in one of richest nations that people can’t access dentistry services.
It’s horrific that people are so desperate to get rid of their pain they’re resorting to pulling their own teeth out, buying temporary fillings and suffering in pain.
People are also accidentally overdosing on painkillers which is very dangerous both to health and life. We must also take into account the adverse health effects of dental abscess and suchlike which at worse can cause death.
Cruelty is what the conservative government does best though, most of their systems are designed to punish working class people for their very existence. How dare they ask for dental treatment.
Something needs to change and soon before more people suffer and also unfortunately die.
Will this happen though? No not a chance and it’s pointless trying to appeal to them for sympathy and help because the government clearly don’t care.
This is Mike’s comment about his quest in finding an NHS dentist.
There are two dentists where I live but, after extracting all of my own teeth and wanted dentures, I could only find one NHS dentist within 20 miles that accepted new patients. York and Leeds are both within 20 miles! Reason I wasn’t previously registered was returning from Australia where I didn’t need to register.
Thanks for telling me about your experience Mike and for your continued support of my blog also sharing it. I appreciate it.
After many months of waiting and pressure from organisations and campaigners the DWP finally relented and published the secret sanction report that I’ve reported on previously.
This report concerned itself into the effectiveness of DWP (Department of Work and Pension) sanctions, afterall it’s a cruel tool used by them for a long time.
However in true DWP style they released it hours before the UK was closed to business for the Easter bank holiday.
The report shows that sanctioned claimants do take longer to move into paid employment and when they do so they’re most likely going to accept lower paid jobs than claimants that haven’t been sanctioned.
It also reveals that there’s no evidence that sanctions are effective in any way at all.
According to the report claimants that have been sanctioned also have 8% shorter UC claims than claimants who were not sanctioned.
The report proves that the majority of claimants with shortened claims disappear, they do not move into paid employment which is very worrying.
Claimants who are sanctioned and who eventually move into PAYE work then take longer to do so than those were not sanctioned and earn an average of £34 a month less than those not sanctioned.
The DWP rather unexpectedly argue in a ‘context note’ within the report that the research cannot be relied upon because it did not take into account the value of the ‘deterrent effect’ of the sanctions regime.
The DWPs ongoing theory is that claimants are more likely to meet their obligations because they fear being sanctioned thus sanctions are an effective tool.
In the three years since the draft report was created the DWP have chosen not to commission any independent research to test the truth of their deterrent effect theory.
Instead they intend to introduce a much harsher sanctions regime, when the only hard evidence they have about sanctions proves that they don’t work.
DWP Sanctions can and should be appealed however this takes a great deal of strength and determination of which not many have due to being completely worn down by the system.
So there we have it, the DWP once again ignoring important information that have a direct negative effect upon sanctioned claimants and their well-being.
The amount of people that decide to take themselves off the system when sanctioned is very concerning.
Don’t expect the DWP to care though, this is exactly what they want to happen and a claimants well-being isn’t even thought about let alone be a concern.
How many more deaths will there be as a result of being sanctioned before the cruel sanctioning system is forced to stop.
I predict thousands because not one political party is willing to campaign against this and apart from a few good MPs such as Debbie Abrahams they’re silent
Sanctions do kill and this report needs to be acted upon ASAP. One death is a death too many.
No one should be forced to suffer in this manner it’s inhumane and cruel.
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This week I’ve heard some truly awful stories of people suffering and I’ve done everything I can to help those that need it.
It has recently been revealed by Benefits And Work that PIP (Personal Independence Payments) appeal figures have risen by 119% in 2022, this is compared to the same quarter in 2021.
The rate of UC (Universal Credit) appeals has also risen by 28% the latest official figures show.
The number of cases that were dealt increased by only 18% in the same time period compared to figures from 2021.
Figures show that there were 63,000 outstanding cases by the end of September 2021 which adds to an annual increase of 96%.
The average wait time for an appeal averaged at 31 weeks. This shows that it is 8 weeks down from 2021 figures , but is likely to increase over the coming quarters as the backlog rises inexorably.
The success rate for PIP appeals remains unchanged at 68%. This shows that the vast majority of those who appeal are correct in their decision to appeal however the wait time for appeals to be heard continues to rise.
For UC claimants it is revealed that the appeal success rates are now at 49% which is an increase of 7% on the previous year.
DLA (Disability Living Allowance) success rates are now at 61% which is down 6%.
Meanwhile ESA (Employment and Support Allowance success rates are now 53%, down on the previous year at 1%
Appealing against any DWP (Department of Work and Pensions) decision is always daunting and extremely stressful. Not only is the appeal process hard to navigate, the waiting times for appeals and tribunals to be heard is increasing.
The success rate shows that those making the decision to appeal have made the right decision in doing so.
Sadly many people that are entitled to appeal fail to do so because they can’t afford to wait a long time for their appeal to be heard and also can’t cope with the stress involved, many having no support network to rely upon.
I don’t need to tell you that the downright discrimination and hatred given to disabled and unemployed people is totally unfair and discriminatory.
This cruelty combined with the increasing cost of living and energy prices is making life extremely difficult for those that are most in need of financial help.
In an ideal world this wouldn’t be happening at all but there won’t be any positive changes made to the system whilst there’s a Tory government in power.
The conservative party is doing what they do best, punishing the most vulnerable and poor for their very existence, they need to be stopped and soon before more people suffer and die as a result of their actions.
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A huge thanks to all of my subscribers and readers for the help and support that you have given in the previous year. I really couldn’t do this without you.
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The poor side of life 