Tag: care

DWP Independent Case Examiner Overwhelmed By Complaints

The DWP (Department of Work and Pensions) Independent Case Examiner also known as ICE has revealed that they are overwhelmed by a huge amount of complaints from claimants.

This was revealed when they responded to an MP’s written question recently in parliament.



ICE is an organisation used by the DWP to deal with claimant’s complaints against the DWP. This is the next step when a claimant has exhausted the DWP’s internal complaints procedure and is still not satisfied with the response given.

Complaints against the DWP can be for various reasons including and not excluding others;

A failure by the DWP to follow proper procedures

Excessive payment delays for benefits

Sub standard customer service given to claimants.

It’s also noted that there has been a 17% increase in the number of complaints made to ICE in the year 2021to March 2022.

In itself may not be seen as a huge increase, however it is an increase and should be dealt with in the utmost urgency



However the huge increase in complaints arises in the proportion of cases that ICE has agreed to look into. This has increased by an astonishing 68% in the last year.

This therefore means that ICE is receiving a huge increase in complaints where it believes that there is a case to answer than in previous years.


As a result of this increase there are now 1,249 cases waiting for an ICE investigator to be allocated. The average time for a complaint to be dealt with currently takes is 53 weeks,so in total this means that it takes over a year before an investigation begins.

Personally I don’t know any person making a complaint against the DWP that can afford to wait that long albeit for financial and other complaint reasons.

It takes a great deal of courage to make a complaint against the DWP and as a result many don’t make complaints when they should do.

The complaints procedure is complex and very stressful for everyone making a complaint against the DWP and as a result it can impact a person’s health and ability to manage their daily life’s.

It comes as no surprise that legal justice that claimants are entitled to is subject to long indefensible delays without question.

It’s also noted that the DWP can make a decision to apply cruel, harsh and often unwanted sanctions on the most vulnerable and in need of help whilst their real and valid complaints.

Once again it’s one rule for claimants and yet another for their oppressors.

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I couldn’t do it without you.

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Thank you!

PIP Appeal Rates Rise By 119%

It has recently been revealed by Benefits And Work that PIP (Personal Independence Payments) appeal figures have risen by 119% in 2022, this is compared to the same quarter in 2021.

The rate of UC (Universal Credit) appeals has also risen by 28% the latest official figures show.

The number of cases that were dealt increased by only 18% in the same time period compared to figures from 2021.


Figures show that there were 63,000 outstanding cases by the end of September 2021 which adds to an annual increase of 96%.



The average wait time for an appeal averaged at 31 weeks. This shows that it is 8 weeks down from 2021 figures , but is likely to increase over the coming quarters as the backlog rises inexorably.

The success rate for PIP appeals remains unchanged at 68%. This shows that the vast majority of those who appeal are correct in their decision to appeal however the wait time for appeals to be heard continues to rise.



For UC claimants it is revealed that the appeal success rates are now at 49% which is an increase of 7% on the previous year.

DLA (Disability Living Allowance) success rates are now at 61% which is down 6%.

Meanwhile ESA (Employment and Support Allowance success rates are now 53%, down on the previous year at 1%

Appealing against any DWP (Department of Work and Pensions) decision is always daunting and extremely stressful. Not only is the appeal process hard to navigate, the waiting times for appeals and tribunals to be heard is increasing.

The success rate shows that those making the decision to appeal have made the right decision in doing so.

Sadly many people that are entitled to appeal fail to do so because they can’t afford to wait a long time for their appeal to be heard and also can’t cope with the stress involved, many having no support network to rely upon.

I don’t need to tell you that the downright discrimination and hatred given to disabled and unemployed people is totally unfair and discriminatory.

This cruelty combined with the increasing cost of living and energy prices is making life extremely difficult for those that are most in need of financial help.

In an ideal world this wouldn’t be happening at all but there won’t be any positive changes made to the system whilst there’s a Tory government in power.

The conservative party is doing what they do best, punishing the most vulnerable and poor for their very existence, they need to be stopped and soon before more people suffer and die as a result of their actions.

Photo by Pavel Danilyuk on Pexels.com

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I don’t get paid for any of the work that I do and it’s a massive struggle.

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Universal Credit Sanctions Back With A Vengence


It was recently announced during a Commons debate in parliament that Universal Credit sanctions (UC) are “back with a vengeance”. This comes after the figures for the last quarter have been revealed.


According to the released figures the sanction rates are now 250% higher than they were for the three months before the pandemic.


It’s extremely worrying that the figures have risen so much in such a short amount of time makes me very concerned about the welfare of UC claimants.

The huge increase allows for the ever increasing number of UC claimants. In layman’s terms it amounts to 2.5% of UC claimants being sanctioned each month which is almost double the amount when compared to 1.4% before the pandemic.


Let’s not forget that in June 2022 £34 million was taken away from claimants as a result of being sanctioned. This was followed in July 2022 by £34.9 million and then in August taking the total to over £36 million.

When you do the maths this totals to £100 million which has literally been taken from vulnerable claimants that were already struggling to pay for basic necessities.


Upon questioning these figures Guy Opperman minister for employment speaking on behalf repeatedly avoided answering a question which asked why the number of sanctions had increased so rapidly.

The only other possibility being that the DWP may have changed its policy on applying sanctions but neglecting to inform everyone that would be affected by this. After all it’s not the first time that they’ve done this.

The only answer that Opperman eventually gave was “The hon. Gentleman asked specifically about the rise in the number of sanctions. Some 98.2% of sanctions are for missing a meeting with a work coach.”


Opperman declined to give an explanation as to why twice as many claimants are now supposedly choosing to miss appointments with their DWP advisor.

Of course this makes no sense because claimants are desperate to receive their UC payments. Methinks Opperman’s not being honest which comes as no surprise at all.



However Anne McLaughlin, SNP MP for Glasgow North East didn’t hold back from being honest in informing the commons the advice that she gives every UC claimant that has come to her after being sanctioned.

She went on to say;

“If you have your benefits sanctioned, do not take it lying down. Contact me and I will fight this for you, because this is wrong and nobody should have to live on less than the minimum income.”

This is of course correct, everyone that finds themselves in this position should fight it. The reality is that many don’t because they don’t have the strength to do so.

I have spoken to many people that had taken the decision to stop claiming UC because they can’t cope with it leaving them with little or no income to live on.

More MPs need to speak up about this in parliament but I won’t hold my breath. Only a few MPs including Debbie Abrahams actually speak up about this but others need to follow.

Photo by Anna Tarazevich on Pexels.com

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Universal Credit Cruelty Highlighted Again

TRIGGER WARNING. Contains mention of suicide and trauma.

A collection of stories that highlight the amount of cruelty that UC (Universal Credit) claimants are forced to endure has been recently published by Disability News Service (DNS). Sadly these stories won’t be a surprise for UC claimants

One such story article describes the death of a disabled woman who was left traumatized by the overbearing daily demands made by the UC system.



Upon applying for UC the DWP (Department of Work and Pensions)were told of the mental distress that the system was causing which in turn led to suicidal thoughts and an overwhelming fear of the DWP and the universal credit system.

Despite their knowledge of this the DWP continued to harass her.

Tragically she took her own life four days after being told she would need to attend a face-to-face meeting with a DWP work coach.

Another example describes how disabled claimant Philip Manion struggled enormously when he saw his UC payments cut from £1,260 to £500 due to a mistake made by the DWP.



Philip tried to attend a meeting to rectify this mistake but instead he was taken out of the Jobcentre by seven security guards. Their reasoning for this was because he found he was unable to log into his online journal from his mobile phone.

To add even more insult to injury he was then recorded as having failed to attend the meeting, despite attending and all of his UC payments were stopped.

Disability News Service went on to describe how former nurse Shirley Rudolph spent 10 years caring for her husband and was placed in the limited capability for work category due to suffering from generalized anxiety disorder.



Rudolph’s husband died in July and she subsequently informed her work coach that she wouldn’t be unable to attend their scheduled meeting because she was making arrangements for her husband’s funeral.



Rather unsurprisingly her work coach wasn’t sympathetic and moved her appointment to the following week. At the same time they sent Rudolph a job application to complete immediately.



As a result of the distress and the pressure Rudolph was forced to undergo she chose to end her universal credit claim and is now surviving on her NHS pension alone forcing her to struggle immensely.



Although horrible this comes as no surprise to many disabled UC claimants that find themselves hounded by the cruel UC system that deliberately targets disabled claimants forcing them to unfairly comply with rules that they are unable to achieve.

It goes without saying that no one should be forced to live like this disabled and non disabled, but sadly I can’t see this stopping for the foreseeable future.

Please read, share and tweet this article, every share makes a massive difference and raises awareness.

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Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent

Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent

Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent

Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent

Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent

Vodaphone Announce New Social Broadband Tariff And Free Broadband For Small Businesses.

Vodafone Group PLC has announced a new social broadband tariff for households giving them connectivity for £12 a month. They will also give small businesses free broadband for a year as part of their new cost-of-living package.

The new Vodafone Essentials Broadband deal will be available to anyone in receipt of Jobseekers’ Allowance, Universal Credit, Employment and Support Allowance, Disability Allowance or Personal Independence Payment.

As part of their new cost of living package they will be also offering small business owners and any new or existing customers that are eligible to upgrade free business broadband for 12 months on a 24-month plan.

Vodafone have based these new packages on research that shows that people are reliant upon connectivity to help them cope better with the cost of living crisis..

These new packages will also enable people to connect to the internet which is essential for people claiming Universal Credit and job searching.

Having access to the internet has become an essential part of daily life and life without internet access can be very difficult.

Vodaphone Chief Executive Ahmed Essam says “The rising cost of living is putting a million families at risk of falling on the wrong side of the digital divide,”

He goes on to say “We must not allow this to happen. So as part of our everyone.connected programme, today we are launching Vodafone Essentials Broadband at just £12 a month, the cheapest on the market, and 12 months free broadband for small businesses.

“Vodafone is the only network provider to offer social tariffs across fixed and mobile, meaning eligible customers can access mobile and broadband connectivity for 72 pence a day.

“These new tariffs complement Voxi for Now and the 750,000 free sims we’ve donated so far as part of our everyone.connected programme.

“We’re on track to meet our commitment to donate a million connections by the end of this year and will continue to put the cause at the heart of our business until the problem no longer exists.”

Original source Martyn Landi, PA Technology Correspondent