It appears that the DWP have extended their total disregard and lack of care to their Future Pension Center helpline.
DWP minister Laura Trott disclosed in a written answer to parliament that between the 27 January and 26 March 2023, 1,007,868 calls were made to the Future Pension Centre helpline.
Of these, 47,345 were answered.
18,006 calls were abandoned.
It also revealed that a massive 942,517 calls were cut-off by the DWP before the callers got through to an operative.
That means a shameful 94% of all calls were deliberately disconnected.
This once again proves that the DWP and the government are totally ‘incompetent’ and are totally failing those that are desperately in need.
Personally I think that it’s deliberate and not down to incompetence after all they save money because people give up trying to contact them. They like to save money especially off the backs of vulnerable people.
Their systems aren’t fit for purpose and this proves this to be the case.
Will the government invest in their call systems and make them fit for purpose?
Don’t hold your breath. It’s beneficial for them not to do so. Meanwhile vulnerable people will continue to get distressed whilst trying to contact the DWP and many will give up altogether.
This isn’t acceptable but don’t expect the government to care enough to do anything about it.
As I’ve previously mentioned under the proposed DWP (Department of Work and Pensions) the WCA (Work Capability Assessment) will be abolished by 2026.
To replace this it is to be replaced by one assessment which will be the PIP (Personal Independence Payment) assessment. This will decide if a claimant will be eligible for PIP and if they are also eligible for the new UC (Universal Credit) health element.
Rather unsurprisingly the DWP plans to employ unqualified UC work coaches to make these decisions rather than qualified health professionals.
It will be those unqualified UC work coaches that will decide whether a claimant must undertake work-related activities
I strongly suspect, as we have seen in the past that disabled claimants will be judged upon the mood and attitude of their work coach. If their work coach is ok and in a good mood they might be judged fairly. If not then they could be treated harshly.
Basically their quality of life will therefore be dependent upon an unqualified DWP work coach.
At a recent debate at parliament Labour MP Karen Buck asked Tom Pursglove (who is the present DWP minister for disabled people) several questions about how the proposed abolition of the WCA will work in practice.
Buck asked Pursglove if there would be a substantial risk test which would be similar to the one already used in WCA assessments.
At the time of writing the WCA rules say that Claimants do not have to undertake work-related activities if there is a substantial risk to the mental or physical health of any person if you did so.
Needless to say thousands of appeals against WCA decisions have been successful on the basis that there would be a substantial risk to either the claimant or those around them.
Of course the DWP aren’t going to let this continue. How dare disabled people win their appeals and receive the payments that they’re entitled to.
Under the new proposed system the legal safeguards will no longer exist and all decisions will be made by unqualified work coaches, most of which might not have any or very little knowledge of physical or mental health issues. These issues if ignored will put claimants at risk.
Basically unqualified DWP work coaches will have sole power to make these life changing decisions.
God help us.
Buck asked Pursglove if there are any plans to introduce a mandatory reconsideration and appeal route against these decisions made by work coaches.
Pursglove’s answer was to totally ignored the question No surprise there.
He went on to make outlandish claims that work coaches would adopt a tailored approach that will allow work coaches to build a relationship with Claimants which will determine if any work related activities that Claimants can or can’t do.
I struggle to believe that this will actually happen given the fast staff turnover due to the stressful conditions that they work under. Not to forget work coaches having to take sick leave or indeed leave their jobs altogether.
So basically, cutting away the word salad from Pursglove as I’ve said above, decisions will be based upon attitudes and beliefs of any work coach, without any legal safeguards to prevent dangerous or clearly prejudiced decisions.
But Pursglove didn’t finish there. He went on to say that Claimants might be asked to volunteer in the first place building it up to mandatory placements with requirements added at a pace to suit individual claimants.
So voluntary work is now supposed to cure a claimant of all disabilities and illnesses? It’s not the first time that they’ve claimed this.
So going off Purseglove’s statements work coaches will decide the pace at which a claimant must increase their level of activity. As said above this will happen without any protection in place for claimants who are struggling to keep up therefore putting them at risk of being sanctioned.
When questioned about an appeal process, Pursglove would not answer, saying only that the DWP “will take time to carefully consider how best to implement these changes” and “ensure it provides the taxpayer with value for money and is accessible and effective in delivering for our service users.”
So if there won’t be any legal tests to decide who is or isn’t capable of work based upon the opinions of a work coach how can any decisions be challenged via a social security appeal tribunal?
Buck also asked “whether a benefit sanction that reduced a Claimants UC standard allowance to zero would remove a claimants entitlement to their entitlement to the Health Element of UC”
Pursglove’s initial response seemed positive stating ‘Entitlement to the new UC health element will only end when the functional impact of a person’s health condition improves and they are no longer eligible for PIP or as claimants earn more money resulting in their UC claim tapered away making them financially better off in work’
However this changed when he went on to say that ‘ As we develop our reform proposals we will consider how some interactions with the UC system will be reflected in the reformed system’
In my opinion this suggests that the DWP have not yet worked out many things about the new system, as is often the case.
Sadly this is par for the course for the government and the DWP. They’re always in a big rush to implement more draconian ideas upon the most vulnerable that they forget to actually make important decisions within their plans.
Whether this is done purposely or not is up to debate but I suspect they do.
I’ll keep my eye on this so expect more blogs upon this important subject.
Huge thanks to Benefits and Work for their hard work and original source of information about this subject..
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Back in the day I remember when the UK had a fully functioning NHS dentistry system that many in the UK were entitled to be given treatment by an NHS dentist.
People are still entitled to this and are dependent on certain benefits, pregnant women, women who had recently given birth and some pensioners had access to the NHS free service.
As a whole the system worked well and appointments to see a dentist and to get treatment was fairly easy. If you had a toothache or dental abscess it was also easy to get a dentist to treat you before complications set in.
Roll forward to 2023 it’s near impossible to find a dentist that’s willing to take on NHS patients and a person’s condition isn’t taken into account.
Many NHS dentistry patients have also found themselves taken off their dentists patient lists. This happened to me, if you get a toothache like I get often or a dental abscess it’s tough and difficult to cope with.
Finding an NHS dentist is near impossible though.
Most doctors and a&es won’t treat people with dental problems and trying to find a local dentistry hospital can be near impossible.
It’s become very clear that the government is actively destroying the few NHS dentistry services that are still available. They clearly don’t care about the public’s health.
Basically as stated by George Monbiot the state of our mouths truly does reflect the state of the nation.
Many people find themselves without an NHS dentist because their circumstances change such as house moves and relationship changes and dentists take NHS patients off their lists.
I live in an area of the UK where there are hardly any, if any at all dentists accepting adult NHS patients I was lucky enough to find a dentist to treat my teenage daughter who needs extensive surgery in the near future. My fear is that she’ll age out before any date for the operation becomes available. She was one of the lucky ones.
Currently at the time of writing 80% of practices in the UK are no longer taking on new child NHS patients, and about 90% are refusing new adult patients.
Sounds horrific doesn’t it and it gets worse. Some dentists do offer a waiting list for NHS appointments but they’re years long and of no use for urgent appointments.
Often accessing emergency services requires finding a dentistry hospital, being able to travel a long distance and being able to afford to do so.
Idon’t know anyone can afford to pay for private treatment. Those that have in the past can’t afford to do so again.
.
However the reasons why dentists are refusing to treat NHS patients are pretty simple and it’s easy to understand why.
When dentists treat patients on the NHS, they actually lose money, because the government funding package doesn’t cover their costs of doing so.
Since 2006, dentists have worked for the NHS under contracts that are shockingly designed to fail NHS dentists.
Dentists undertaking NHS work are paid in units of dental activity’ which is shortened to(UDA). This method of payment doesn’t take into account the cost of treatment which bears no relation to the costs of treatment. Under this system treating a patient earns a dentist three points regardless of the length and expense of each procedure.
Under this contract each and every NHS dentist also has to meet annual UDA targets
Absolutely no regard is given to dentistry prevention work which is in great need.
Dentists are paid at the UDA rate no matter how skilled they are and their experience.
Add the above to the government cuts that are hitting hard.
In reality NHS dentists as well as other health systems The NHS as a whole requires approximately 4% a year to keep up with it.
However NHS dentist services receive 1.2%. Add this up that they are requiring 4% to function but funding for NHS services have been cut by 4% a year.
It’s also important to take into account rising costs of energy, , energy, wages and materials which accounts to about 11% a year.
Dentists working for the NHS simply cannot stay in business unless they use their income from private practice to subsidise their public practice.
Parliament’s health and social committee stated in 2008 “it is extraordinary that the public health department did not pilot or test the UDA payment system before it was introduced.”
Rather typical isn’t it.
Since then successive governments have apparently tried to change an already broken system but haven’t made any improvements.
In 2022, the government produced a so called reformed contract in England which apparently is supposed to allow better access to NHS dental services. This however hasn’t prevented the decline of NHS dentistry because they’re still going to be losing money when treating NHS patients.
Rishi Sunak recently told parliament that there are now more NHS dentists across the UK with more funding, making sure people can get the treatment they need.
He’s got the nerve to even suggest this. The number of NHS dentists is decreasing daily. If you need a dentist you’ve got virtually no chance of seeing one.
As a result of this most if not all dental practices treating NHS patients have found themselves unable to reach NHS contract targets. . If dentists deliver fewer than 96% of UDAs that they are contracted, they find themselves in a position similar to being fined by the government.
It look’s as if they will take a record hit. The dentists undertaking NHS work were forced to pay back as much as £400m from a total English dentist budget of some £3bn. This is effectively destroying remaining NHS dentistry, obviously they can’t afford to work at a loss and on top of having to pay back the government.
It’s hard to believe that as the UK is in one of richest nations that people can’t access dentistry services.
It’s horrific that people are so desperate to get rid of their pain they’re resorting to pulling their own teeth out, buying temporary fillings and suffering in pain.
People are also accidentally overdosing on painkillers which is very dangerous both to health and life. We must also take into account the adverse health effects of dental abscess and suchlike which at worse can cause death.
Cruelty is what the conservative government does best though, most of their systems are designed to punish working class people for their very existence. How dare they ask for dental treatment.
Something needs to change and soon before more people suffer and also unfortunately die.
Will this happen though? No not a chance and it’s pointless trying to appeal to them for sympathy and help because the government clearly don’t care.
This is Mike’s comment about his quest in finding an NHS dentist.
There are two dentists where I live but, after extracting all of my own teeth and wanted dentures, I could only find one NHS dentist within 20 miles that accepted new patients. York and Leeds are both within 20 miles! Reason I wasn’t previously registered was returning from Australia where I didn’t need to register.
Thanks for telling me about your experience Mike and for your continued support of my blog also sharing it. I appreciate it.
Whilst most of us are struggling to keep warm this winter because of the ever increasing energy costs Braverman has claimed £25K for energy bills for a house that she doesn’t use.
Scandalous isn’t it, completely brazen such is their attitude towards the cost of living and energy cost scandals.
Meanwhile, the energy bills support scheme which saw households getting around £66 taken off their bills each month has come to an end in March 2023.
This will undoubtedly result in vulnerable people unable to turn their heating on which is still very important because it’s still cold.
As stated in the above photo people have died or become ill from hypothermia and hypothermia related illnesses and will continue to do so.
Not everyone can travel to organised warm places, they’re not a solution because their homes will still be cold upon returning.
Thousands are dependent upon food banks to be able to eat a meal, many are unable to cook meals because of high energy costs.
Mortality rates are almost definitely going to increase and the government yet again want to force disabled people into work.
God help us, there’s no levels the government won’t go to to punish the working class for simply existing.
They’re monsters of the worst kind with not an ounce of dignity, compassion and honesty between them all.
Like all monsters they’ll continue to do so until they’re defeated and we must do this.
Everyone needs to remember their cruelty at the upcoming local elections. Not voting will enable them to continue as they are doing now.
It’s been predicted that the Tories could lose up to 1,000 seats. Let’s hope this happens..
Check on your friends and neighbours to see if they’re ok because at the moment we have only each other to rely on.
It was recently announced during a Commons debate in parliament that Universal Credit sanctions (UC) are “back with a vengeance”. This comes after the figures for the last quarter have been revealed.
According to the released figures the sanction rates are now 250% higher than they were for the three months before the pandemic.
It’s extremely worrying that the figures have risen so much in such a short amount of time makes me very concerned about the welfare of UC claimants.
The huge increase allows for the ever increasing number of UC claimants. In layman’s terms it amounts to 2.5% of UC claimants being sanctioned each month which is almost double the amount when compared to 1.4% before the pandemic.
Let’s not forget that in June 2022 £34 million was taken away from claimants as a result of being sanctioned. This was followed in July 2022 by £34.9 million and then in August taking the total to over £36 million.
When you do the maths this totals to £100 million which has literally been taken from vulnerable claimants that were already struggling to pay for basic necessities.
Upon questioning these figures Guy Opperman minister for employment speaking on behalf repeatedly avoided answering a question which asked why the number of sanctions had increased so rapidly.
The only other possibility being that the DWP may have changed its policy on applying sanctions but neglecting to inform everyone that would be affected by this. After all it’s not the first time that they’ve done this.
The only answer that Opperman eventually gave was “The hon. Gentleman asked specifically about the rise in the number of sanctions. Some 98.2% of sanctions are for missing a meeting with a work coach.”
Opperman declined to give an explanation as to why twice as many claimants are now supposedly choosing to miss appointments with their DWP advisor.
Of course this makes no sense because claimants are desperate to receive their UC payments. Methinks Opperman’s not being honest which comes as no surprise at all.
However Anne McLaughlin, SNP MP for Glasgow North East didn’t hold back from being honest in informing the commons the advice that she gives every UC claimant that has come to her after being sanctioned.
She went on to say;
“If you have your benefits sanctioned, do not take it lying down. Contact me and I will fight this for you, because this is wrong and nobody should have to live on less than the minimum income.”
This is of course correct, everyone that finds themselves in this position should fight it. The reality is that many don’t because they don’t have the strength to do so.
I have spoken to many people that had taken the decision to stop claiming UC because they can’t cope with it leaving them with little or no income to live on.
More MPs need to speak up about this in parliament but I won’t hold my breath. Only a few MPs including Debbie Abrahams actually speak up about this but others need to follow.
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The poor side of life 