Tag: DWP bullying

Universal Credit Call Centre Application Process Not Fit For Purpose

As I’ve reported many times in previous blogs the distinct lack of care, compassion and understanding causes great distress for many applicants and claimants. This distress starts upon applying for Universal Credit and other benefits.



As reported by Benefits and Work the appalling lack of care, concern and service given by DWP (Department of Work and Pensions) from call centres will undoubtably result in life-threatening destitution for some claimants. This will escalate to even higher levels when the forced migration from legacy benefits to UC begins.

There are many problems that occur upon applying for Universal Credit online, those of which can and will put a distinct amount of pressure upon already distressed claimants.

Claimants who are being forced to migrate have 3 months to complete the process if they’re able to complete this complicated and time consuming procedure.


Claimants who desperately need an extension of time to make their UC claim can result in losing all their legacy benefits if they are unable to get through to the Universal Credit Migration Notice helpline on the phone.




The DWPs response to this is “If you cannot claim Universal Credit by the deadline date given on your letter, you should contact the Universal Credit Migration Notice helpline as soon as possible.

“We can only give you more time to make a claim if you have a good reason. You must request this before the deadline date on your letter.”



If only it was this easy. Hundreds of Benefit and Work readers have told the team of their horrendous difficulties when trying to contact the existing DWP helplines quoting;


“Have been calling all week various times and after over and hour some days hour half given up but my deadline day is today really is terrible situation.”


“I have been cut off 4 times after being put on hold for about 25 mins each time trying to ask for an extension to my pip review as I can’t get an appointment with the cab to help me fill it in until after the deadline”


Many claimants that apply for or will be migrated to Universal Credit have health issues and disabilities that make completing the process very challenging forcing many to try and get a much needed time extension.

However the DWP call centre systems as they stand aren’t fit for purpose, they simply can’t and won’t be able to cope with an ever increasing need of people to use them. For these systems to be made fit for purpose will require a huge injection of new resources combined with increased staffing and a huge investment being made into the facilities offered.

Combined with the already frightening cost of living crisis it’s like a ticking time bomb waiting to go off. People don’t have the resources both financial and emotionally to cope with this system, it’s cruel beyond belief.

Will this much needed investment be made? Will the DWP start treating people with the care and compassion that they deserve?

I very much doubt it.

Photo by Andres Ayrton on Pexels.com

Autumn Budget Benefit Increases.

DWP Hide Details Of Forced Transition To Universal Credit Pilot From MPs

The DWP (Department of Work and Pensions) have once again been found to have covered up data from a forced transition pilot which took place in Harrogate.

Not only have they tried to hide this information from the public they’ve also hidden the details from MPs.

In a report by Benefits and Work it has been revealed that there is evidence of the DWP covering up not only the details of the forced pilot which took place in Harrogate, but also details of their incompetence.

This relates to the forced transition from legacy benefits to UC (Universal Credit). The social security advisory committee (SSAC) has been reported saying to MPs that there is a need for external scrutiny of the worrying process this month.



Steve McCabe MP for Birmingham Selly Oak has disclosed that copies of the Harrogate forced transition pilot report on the Harrogate pilot has been placed in the House of Commons library, after being entirely redacted with the exception of the words ‘Moved to Universal Credit’ and ‘User research’.



The total redaction tells us one thing, the DWP doesn’t want to let MPs know the details of the pilot and what happened. It goes without saying that they don’t want the public to know these details either.



MP Steve McCabe also gave details concerning a constituent who was left in a very bad both physically and mentally leaving the constituent in distress. The DWP reported that she failed to respond correctly to a migration notice despite already being told that she didn’t have a computer at home.

He went on to say that she attempted to phone the DWP but could’t find anyone to speak to. She also sent a letter by recorded delivery at her expense which the department ‘thought’ that they didn’t receive it. This left her without any payments for many weeks.






Benefits and Work went on to report that Charlotte Pickles, a member of SSAC (Social Security Advisory Committee), told MPs that the SSAC believed that some kind of external scrutiny of the ‘scary’ migration process is needed which will then supposedly give people forced to transition confidence that the process will be fair.



She went on to say ‘we are all very aware that for some groups, in particular, UC is quite a scary proposition. If you are sitting on a legacy benefit or you are a tax credit claimant, you possibly, likely, in certain groups, are very nervous and possibly reluctant to make that move to UC.”

After all who can blame them. The DWP are concealing important details not only from MPs but the public as well. The evidence from the Harrogate trial should be provided in an open and transparent way and any failings dealt with before expanding forced migration to Universal Credit.

Concealing evidence such as this will result in a failure of responsibility from the DWP and will undoubtably result in suffering and distress for those forced to move to Universal Credit.

At the time of writing the DWP are still hiding these details and I can’t see them doing so either.





Photo by Inzmam Khan on Pexels.com

Please read and share this report, its essential that we continue to get information like this out in the public domain. A huge thank you to everyone that already does or has done this.

I don’t receive any payment for the work that I do and to say its a struggle to keep the blog and campaign going is an understatement.

If you would like to donate towards this and can afford to do so theres a donate button at the top and side of this blog post.

I also have a Kofi account but I’m struggling to find out how to post a link to it on here. I can however provide details about this upon request.

Less Than 4 In 10 Claims For PIP Successful

At last the DWP (Department of Work and Pensions) have published the statistics for PIP (Personal Independence Payments) for the time period from August 2017 to July 2022.

Revealed in the report is that just 39% of PIP claims in England and Wales have resulted in successfully receiving an award.

Also included are the statistics for all planned award reviews for the same time period.

These figures reveal that the possibility of being awarded a higher amount once it has been reviewed are only 18%, however the chances of being financially worse off are much higher at 32%.

It’s clear to see that for both new claims and reviews all details and evidence should be acted upon accurately taking both into account.

The evidence proves otherwise and often claimants are at the whim of an assessor or reviewer that may not take available evidence and details into account.

Not only is the application process stressful, the appeal process is even more so, taking into account the lengthy time period to take an appeal to tribunal which results in many applicants giving up with their appeal.

However once taken to an appeal tribunal there’s a much higher possibility that it will result in a favourable outcome.

It’s always worth taking a case to appeal and then tribunal, but with the process being stressful and lengthy many don’t do so therefore resulting in the DWP to benefit financially.

A huge thanks to everyone that subscribes, reads, and shares my blog posts. It’s extremely important to raise awareness and it helps so much!

Thanks also to my subscribers!

I don’t receive any payment for my work and as many of you know it’s a struggle.

If you can afford to and would like to donate to keep this blog and campaign going there’s a donate button at the top and side of this blog post.

The fees to keep this website going are approaching quickly and I’ve no idea how I’m going to pay them. Every penny will help me to continue to blog and help people.

I really don’t want to leave this blog platform as it does everything that I need and is easy for me to use.

Thank you!

It’s also my 8 year anniversary for this blog, time has passed far too quickly!

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New Regulations For Fit Note Prescribers

New regulations have been issued to enable registered nurses, occupational therapists, pharmacists, and physiotherapists to issue fit notes.

This will extend the categories of people that can issue fit notes.
New statutory instrument

The new regulations will commence from 1 July 2022.

These regulations being Social Security (Medical Evidence) and Statutory Sick Pay (Medical Evidence) (Amendment) (No. 2) Regulations 2022 (SI.No.630/2022) amend the Social Security (Medical Evidence) Regulations 1976 and the Statutory Sick Pay (Medical Evidence) Regulations 1985.

The new regulations also make amendments to sets of regulations which refer to medical evidence as having been signed by doctors or registered medical practitioners.

The explanatory memorandum to the regulations advises that –

‘Currently only doctors can certify fit notes. This is not reflective of modern ways of multi-disciplinary working in healthcare where alternative healthcare professionals (HCPs) such as nurses often lead a patient’s diagnosis and healthcare management.

Expanding certification to a wider group of HCPs will better enable relevant HCPs to undertake health and work conversations to issue and certify fit notes without having to refer patients to their doctors.’

Commenting on the regulations, DWP Minister Chloe Smith said today –

‘The extension of fit note certification is fantastic news for patients, making it easier for them to get the support and advice they need from the right place, ensuring where possible that they are able to remain in work.’

These latest fit note changes recognise the valuable role other professions play in helping manage people’s health, and I hope this will also help reduce unnecessary bureaucracy for doctors and general practice more widely.’

This is welcome news for people struggling to provide fit notes for the DWP which can be a struggle for many.

SI.No.630/2022 is available from legislation.gov.uk

Source Rightsnet

Thanks to Rightsnet for providing this information.

I don’t receive any payment for the work that I do.

If you would like to help keep my blog and campaign going and can afford to, there’s a donate button at the top and side of this blog post.

Thank you!

Whilst The Queen Celebrates Jubilee Record level Of Universal Credit Sanctions Published

A record level number of Universal Credit (UC) sanctions has recently been published by the Department of Work and Pensions on the 22nd May 2022.

It is reported by the DWP that the amount of UC sanctions had reached a record high in January 2022 this is according to statistics released by the DWP in May.

This follows the restrictions during the the pandemic when the DWP had been pressurised to remove work search and availability requirements for UC claimants also suspending face-to-face interviews due to the health risks involved. Work search and availability requirements were reintroduced gradually and are now fully implemented.

According to the latest figures released by the DWP UC sanctions prior to the pandemic consisted of 2.51% of UC claimants being sanctioned. In February 2022 sanction levels had risen dramatically to 3.90%.

According to the report in January 2022 there were reported 38,200 adverse sanction decisions showing the highest number of adverse sanction decisions on UC full service ever recorded, leaving many claimants dragging claimants further into poverty.

According to the DWP statistics released in February 2022 36.3% of UC claimants were in the conditionality groups that could be subject to sanctions, this includes claimants in the “searching for work”, “planning for work”, “preparing for work” or “unknown” conditionality groups.

It appears that the DWP have wasted no time in hitting claimants with sanctions and this is what they do best. Instead of helping claimants they find it more beneficial to unfairly sanction some of the most vulnerable people.

The conditionality requirements are confusing especially after the pandemic with many claimants not realising that their requirements had returned to normal. It’ll also be interesting to find out how many of them were affected by long Covid or indeed Covid itself and of course they wouldn’t have been able to reach out for sympathy from the DWP.

Not only will these sanctions have a terrible affect upon a persons health and well-being they will also put even more pressure upon already over subscribed food banks that were already struggling before the pandemic.

Whilst the nation is supposed to be celebrating the queens jubilee, a woman with an immense amount of privilege and wealth, thousands will be left suffering in extreme poverty unable to afford even the most basic things. It’s time that we should highlight their plights instead of celebrating the jubilee.

Photo by Nicola Barts on Pexels.com

You can find the full report here at https://www.gov.uk/government/statistics/benefit-sanctions-statistics-to-january-2022-experimental/benefit-sanctions-statistics-to-january-2022-experimental

Once again thanks to Benefits And Work for inspiring this weeks blog.

Please share it really helps massively to raise awareness about the suffering of many people totally abandoned by the government.

I receive no payment for any of the work that I do and to say that I’m struggling is an understatement. Every penny donated helps me to continue blogging and campaigning and I would really like to be able to do so.

A huge thank you to everyone that has and does support the blog and campaign. The past two years have been a nightmare for me and I really couldn’t have done this without you.

I can’t afford to eat and heat. Back outside Ashton Under Lyne Jobcentre.

It feels strange to be writing this blog post this week because I’ve actually been able to return to my weekly demo and advice session outside Ashton Under Lyne Jobcentre.

The DWP and local council might have mistakenly thought that I had stopped doing the weekly demos. I haven’t and dependant on my health I’m back.

This week I decided to stand outside the old Jobcentre building that had been shut down and moved to the new swanky council building. The truth is they underestimated the demand for the Jobcentre and were forced to re open the old one as well.

The old building has had a bit of a makeover, Laurence Llewellyn Bowen has nothing on this transformation. The doors have been repainted, a new carpet put down and what looks like cattle pens with numbers on installed.

Obviously this transformation wasn’t made to make the people that use the Jobcentre feel at ease, I can bet it has the opposite effect.

This week I was on my own accompanied by my daughter and two lovely men filming for french tv. They’re making a programme about the UK’s benefit system and have interviewed the amazing Debbie Abrahams, myself and they’re going to interview the dark lord himself David Cameron.

I was asked many times about my opinion of him, I answered that he’s got the blood of thousands of vulnerable and disabled people on his hands. Along with Ian (I’ll hide in car boots) Duncan Smith there’s a special place in hell for them.

Back to the demo. I chose the old Jobcentre because it’s actually very busy full of people coming and going looking rather stressed whilst doing so.

It wasn’t long until I had a conversation with a man who wasn’t far from retirement age. He had been given an appointment to attend a ‘Working Well’ interview despite being disabled and unable to work.

The DWP with all their infinite knowledge sent him a text message without an address to go to. Basically he didn’t know where his appointment was.

He walked to a building down the road and was told that his appointment wasn’t there and he had to go back to the Jobcentre.

Back at the Jobcentre he was told that he had to get back to the other building and they’d changed the time of his appointment without informing him. Typical DWP communication failure once again. Call me cynical but I’m sure that they do this on purpose sometimes.

To say that this gentleman was distressed was an understatement. He said ” Why can’t they leave me alone? I can’t work and no one will employ me”.

It wasn’t long before I spoke to a young woman that is completely fed up with the DWP. She’s started her own photography business and she’s doing her best to promote it and to find work

The DWP won’t leave her alone though. Every two weeks she still has to attend a back to work interview and she can’t cancel the appointment even if she’s working.

The DWP once again making it very hard for anyone to succeed by themselves. Her business is called WJ Photography and I think she’s on Instagram and Ticktok.

As it became notably colder, probably because we had been standing there for a while we spoke to a man that looked like he was going to start crying at any time.

His story his hard, but sadly not unusual.

As is often the case he had been living in substandard social housing. His home was full of damp and unsuitable to live in.

After a few years of struggling to get the housing association to take action they finally attempted to fix it. This left him without electricity and sleeping at his son’s place on the floor.

He explained the situation to the DWP who were totally unsympathetic telling him that he still had to look for work online for 35 hours a week.

He’s been looking for work since 2018 and can’t find a job, this isn’t without trying because he’s tried damned hard.

I then had a conversation with a chap that I used to speak to on a regular basis outside the Jobcentre. He told me that he was stressed because his mobile phone and internet are due to be cut off because he can’t afford to pay the bill.

Being aware that he needs to search for work online and has to have a working phone number for the DWP to contact him on has resulted in him feeling extremely stressed.

He told me that he’s found an old sim card that’ll work for the DWP to phone him on but he’s worried about his job searching.

I advised him to use the internet at the library or Ikea, but life shouldn’t be like this for a person who’s 60 years of age.

The universal credit system was created to punish people for being poor and for being disabled, never ever forget that.

I really hope that they’re ok , telling them that I’d be back again next week if they want some advice or someone to talk to. After all kindness costs nothing and it makes a massive difference to a person’s day.

Ashton Under Lyne Jobcentre.

I’ll be returning again next week and I’ll be publishing a blog post tomorrow about the new Jobcentre closures.

I need your help though. I need people to share this blog post and my others as much as possible. I want to continue to report about the impact that DWP decisions have on people and how this is still happening.

It would be amazing if I could be joined by some other like-minded people. It’s a big ask I know but it’s essential that we can remind the DWP that we are still here and we are still reporting on their misdoings.

If anyone could donate towards buying someone a cuppa etc I’d be eternally grateful. It’s winter and it’s cold here. A nice hot cuppa keeps the morale going.

If anyone would like to donate towards the campaign and my blog there’s a donate button at the top and side of this blog post.

I’m intending to continue with the weekly demos which are dependant on my health. I’ve still got long covid and a lung that’s not functioning as it should be. Thanks covid.

If I have to cancel a week it’ll be for health reasons only. Apologies in advance.

A huge thank you to everyone that has and does support my blog and campaign. These past two years have been extremely challenging for us all and I really do appreciate it.

DWP Blocks Essential Sanctions Research



The DWP is effectively trying to block essential and possibly life-saving university research. This research undertaken by Glasgow University with it’s purpose is to find out whether there is a link between benefits sanctions, ill health and suicide.



The research involves Glasgow University linking anonymised DWP data with NHS records. This could and most likely reveal that people that have been sanctioned have been prescribed antidepressants and people that already have existing conditions have resulted in their health declining. The research will also reveal the figures for those attempting to take their own life and sadly for those that have taken their own life.



When Glasgow University informed the DWP that they were starting their research in 2019 the DWP suggested that they would support the project. However since the project began the DWP have continually placed barriers up to try and stop this research to continue.

This comes as no shock to campaigners like myself. The DWP know how badly sanctioning people affects both their physical and mental health..


The DWP have spent years giving excuses to Glasgow University demanding that the research needed tighter security which they complied with. After these measures were put in place the DWP moved the goal post again insisting that Glasgow University must apply for permission to do the research all over again.



This has caused huge delays for the project. Professor Nick Bailey stated that the research should have been completed in 2020, but it has yet to start.



The chair of the Commons work and pensions committee, Stephen Timms told the Guardian “This emerging pattern of obstruction suggests that a culture of secrecy is entrenched in DWP. It must wake up to the harm that it is doing and commit to a new spirit of openness.”

There’s little doubt that the government will either delay or prevent any project that reveals the reality of how people suffer when they’ve been sanctioned.

It will continue to be the case until politicians stop ignoring the immense suffering of thousands of people. Although there are some politicians that don’t ignore this such as Debbie Abrahams who regularly speaks and campaigns against the cruelty of the DWP and their policies.

Ignoring the suffering of thousands of people will result in thousands more deaths. What is needed is for the opposition to start actively opposing the government on DWP related issues.

This isn’t likely to happen in the near future and MPs like Debbie Abrahams are loan voices in parliament trying extremely hard to change things. In the absence of this sadly DWP related issues and problems are going to get worse.

What is needed is for the opposition instead of concentrating about the ‘world of work’ they need to also concentrate and campaign on behalf of those unable to work.

Something has to happen and soon. With energy bills set to rise again in April and people already struggling I fear that thousands will die as a result of being cold and hungry.

It’s impossible to budget money when you have none in the first place

The conservative government has blood on their hands and they’ll never be able to wash it away.

A massive thank you to everyone that subscribes, reads and shares my articles. This makes a massive difference and it raises awareness.

This week was the first aniversary of my sons death. I’ve found it very hard to cope with but I’m still here.

Thank you to Benefits And Work for uncovering this story and for the hard work that they do.

I don’t receive any payment for my work and to say it’s a struggle is massive understatement. I’m reliant upon donations to continue to blog and campaign.

If anyone would like to donate and can afford to there’s a donate button at the top and side of this blog post.

A huge thank you to everyone that has helped me. You’ve literally kept this going and I’m eternally grateful.

Where Are The Missing Long Covid PIP Claimants ?



As reported by Benefits And Work there are possibly thousands of missing Long Covid PIP claimants that appear to be missing from both the Office for National Statistics. They are also missing from the DWP latest published statistics.



New figures from the Office for National Statistics estimate that 506,000 people have now had Long Covid for over a year. This number is increasing every day yet they’re missing, nowhere to be found.



247,000 Long Covid sufferers say that their ability to undertake their day-to-day activities has been “limited a lot” as a result of Long Covid.



Yet according to the latest DWP statistics on Stat-Xplore record there are just 480 claims regarding Long Covid where it is the the main condition for claiming PIP. This figure has risen from 143 claims three months earlier.


However the success rate for PIP Long Covid claims has fallen from 76%, but is still high, at almost 60%.

A quarter of those who were successful in claiming PIP received the enhanced rate of both the daily living and the mobility components.



It appears that PIP claims for Long Covid do have a better than average chance of success. Despite this hundreds of thousands of people who could be making a PIP claim appear to not be doing so.


Long Covid is exhausting to live with and is likely to hinder any employment prospects. Living with Long Covid also increases everyday living costs.

The reality of having to make a choice between eating or heating, or not being able to afford either is something that Long Covid sufferers and others have to make daily.

The reason for the missing PIP claimants could be because of a distinct lack of information regarding claiming PIP for Long Covid sufferers. This is abhorrent. Everyone that is suffering from this disabling condition should be informed of their right to claim PIP to help with their everyday living costs.

Please read, share, tweet and email this blog post. Sharing makes a huge difference in raising awareness to the public.

A huge thank to Benefits And Work for providing this information. They’re amazing and work so hard.

A huge thank you to everyone that supports my blog and campaign. I really couldn’t do this without you and your support.

For anyone that likes my blog and campaign and would like to donate towards keeping both going there’s a donate button at the top and side of this blog post.

Financially I’m struggling and every penny is appreciated. Thank you.

Long foodbank queues on Christmas Eve.

A friend of mine that volunteers at a foodbank has just sent me the below images. They asked if their anonymity is kept and of course I’m respecting this.

The photos were taken as they were arriving for their shift at the food bank. It wasn’t open for some time, but the queue was already massive, people arriving early to make sure that they’d get some food.

As you can see the queue consisted of People, all differing in their needs. What can’t be missed is the people using wheelchairs queueing for food parcels.on Christmas Eve.

Also in the queue are elderly people and families with children.

You don’t need me to tell you that this shouldn’t be happening , it’s heartbreaking.

You can always find the measure of a country by seeing how they look after the poor, young, elderly and disabled.

The conservative government is blatantly failing on this front. As a country we can’t be proud of this either.

Being proud of a country is about being proud of what it actually does right, and how it treats those in need. It’s not about waving flags and singing the national anthem.

We can however also look back on history and also be ashamed for the very same reasons. Ignoring the fact that the UK government is causing direct harm to people won’t make it go away.

Whilst the government has been focusing on ridiculous things like blue passports people are dying, thousands are becoming homeless and many are becoming ill from poverty related illnesses.

Meanwhile the public are bombarded with images of the royal family having a lovely Christmas, the people queuing at this foodbank and others won’t be able to celebrate.

Its simply not acceptable.

I messaged the volunteer that took the below images and this is what they said

It felt like a slap in the face for them too. It’s a reminder of their privilege. Because despite having their own difficulties they can sit in a warm house, with food, having just wrapped presents for their family.

They went on to say that it makes them angry and sad that this is happening, that they wished that they could do more to help. There’s more that many could do, so let’s do it.

Helping others doesn’t have to cost a penny. A kind word, saying hello in the street makes the world of difference to someone that lives alone and hasn’t spoken to anyone for a long time.

Being a friend costs nothing also, sharing what you no longer need doesn’t either. Of course I realise that many people have nothing to give to someone else.

Let’s spend the festive period and the coming year to be kind and thoughtful towards each other. We need to do this because the government won’t ever care about you.

Faces and building names covered out of respect for the people queuing.
No one should be forced to literally beg for food on Christmas Eve.

Please read, share, tweet and email this blog post. This makes a massive difference and it raises lots of awareness. Thank you!

A huge thank you to everyone that has and is supporting my blog and campaign. I really appreciate it and I couldn’t do this without your support.

If anyone would like to donate there’s a donat button at the top and side of this blog post.