DWP (Department of Work and Pensions) minister Tom Pursglove admitted that claimants are waiting over half an hour on average for PIP and DLA helpline calls to be answered.
He also claimed that he is going to recruit extra staff to cope with the volume of calls on the helplines but gave absolutely no indication of how many are being employed and for how long they’ll be employed.
Nor has he confirmed if the extra staff he plans to employ are qualified to do so.
At the time of writing the average wait for a PIP enquiry to be answered is 37 minutes and for DLA enquiries it is 33.5 minutes.
However it is imperative that Tom Pursglove reveals the amount of callers that don’t get an answer at all because their calls are disconnected.
Earlier this year the DWP revealed that in March almost 90% of half a million callers to the Future Pensions Centre were faced with being call-blocked because they couldn’t cope with the rising call demand.
Implementing Call-blocking results in calls not being allowed to go on the call waiting queue because the queue is too long and they get cut off.
This is also happening to callers contacting the PIP helpline as reported to Benefits And Work by claimants trying to contact the said helpline.
We cannot ignore the fact that the claimants trying to contact these helplines are all vulnerable and are in great need of getting their enquiries answered.
The question also needs to be answered as to how many of these vulnerable people have given up trying to contact the departments. This could in some circumstances result in their payments being stopped leaving them more vulnerable than they already were. .
There’s no excuse for the DWP’s lax attitude towards the whole situation.
It’s clear that they don’t care about how this can impact upon the claimants lives and it is totally unacceptable.
It’s been revealed in the publication of a government white paper and a subsequent report by John Pring from Disability News Forum that job coaches with no academic qualifications could be tasked with making life changing decisions as to whether a disabled person must carry out work related activities as part of their DWP commitments.
This is dependent upon whether the government goes ahead with its plans to scrap the “fitness for work” test.
The Department for Work and Pensions (DWP) has told Disability News Service (DNS) that there are no minimum academic qualifications required to undertake the role of a work coach in a Jobcentre.
It has also been revealed that it will be these work coaches who will be given the task of deciding if disabled claimants in receipt of universal credit are able to carry out tasks such as attending training courses or work-related interviews.
Many thanks to John Pring for his continued hard work in revealing the latest news from the DWP and their scurrilous plans to hurt disabled people even more.
I’ve got no doubt that the government will try and push their plans through because as we already know they care little, if at all about the welfare of disabled and poor people.
They’ll continue to persecute disabled people until they’re out of government making sure that they can create as much damage as possible until they’re forced to leave.
Back in the day I remember when the UK had a fully functioning NHS dentistry system that many in the UK were entitled to be given treatment by an NHS dentist.
People are still entitled to this and are dependent on certain benefits, pregnant women, women who had recently given birth and some pensioners had access to the NHS free service.
As a whole the system worked well and appointments to see a dentist and to get treatment was fairly easy. If you had a toothache or dental abscess it was also easy to get a dentist to treat you before complications set in.
Roll forward to 2023 it’s near impossible to find a dentist that’s willing to take on NHS patients and a person’s condition isn’t taken into account.
Many NHS dentistry patients have also found themselves taken off their dentists patient lists. This happened to me, if you get a toothache like I get often or a dental abscess it’s tough and difficult to cope with.
Finding an NHS dentist is near impossible though.
Most doctors and a&es won’t treat people with dental problems and trying to find a local dentistry hospital can be near impossible.
It’s become very clear that the government is actively destroying the few NHS dentistry services that are still available. They clearly don’t care about the public’s health.
Basically as stated by George Monbiot the state of our mouths truly does reflect the state of the nation.
Many people find themselves without an NHS dentist because their circumstances change such as house moves and relationship changes and dentists take NHS patients off their lists.
I live in an area of the UK where there are hardly any, if any at all dentists accepting adult NHS patients I was lucky enough to find a dentist to treat my teenage daughter who needs extensive surgery in the near future. My fear is that she’ll age out before any date for the operation becomes available. She was one of the lucky ones.
Currently at the time of writing 80% of practices in the UK are no longer taking on new child NHS patients, and about 90% are refusing new adult patients.
Sounds horrific doesn’t it and it gets worse. Some dentists do offer a waiting list for NHS appointments but they’re years long and of no use for urgent appointments.
Often accessing emergency services requires finding a dentistry hospital, being able to travel a long distance and being able to afford to do so.
Idon’t know anyone can afford to pay for private treatment. Those that have in the past can’t afford to do so again.
.
However the reasons why dentists are refusing to treat NHS patients are pretty simple and it’s easy to understand why.
When dentists treat patients on the NHS, they actually lose money, because the government funding package doesn’t cover their costs of doing so.
Since 2006, dentists have worked for the NHS under contracts that are shockingly designed to fail NHS dentists.
Dentists undertaking NHS work are paid in units of dental activity’ which is shortened to(UDA). This method of payment doesn’t take into account the cost of treatment which bears no relation to the costs of treatment. Under this system treating a patient earns a dentist three points regardless of the length and expense of each procedure.
Under this contract each and every NHS dentist also has to meet annual UDA targets
Absolutely no regard is given to dentistry prevention work which is in great need.
Dentists are paid at the UDA rate no matter how skilled they are and their experience.
Add the above to the government cuts that are hitting hard.
In reality NHS dentists as well as other health systems The NHS as a whole requires approximately 4% a year to keep up with it.
However NHS dentist services receive 1.2%. Add this up that they are requiring 4% to function but funding for NHS services have been cut by 4% a year.
It’s also important to take into account rising costs of energy, , energy, wages and materials which accounts to about 11% a year.
Dentists working for the NHS simply cannot stay in business unless they use their income from private practice to subsidise their public practice.
Parliament’s health and social committee stated in 2008 “it is extraordinary that the public health department did not pilot or test the UDA payment system before it was introduced.”
Rather typical isn’t it.
Since then successive governments have apparently tried to change an already broken system but haven’t made any improvements.
In 2022, the government produced a so called reformed contract in England which apparently is supposed to allow better access to NHS dental services. This however hasn’t prevented the decline of NHS dentistry because they’re still going to be losing money when treating NHS patients.
Rishi Sunak recently told parliament that there are now more NHS dentists across the UK with more funding, making sure people can get the treatment they need.
He’s got the nerve to even suggest this. The number of NHS dentists is decreasing daily. If you need a dentist you’ve got virtually no chance of seeing one.
As a result of this most if not all dental practices treating NHS patients have found themselves unable to reach NHS contract targets. . If dentists deliver fewer than 96% of UDAs that they are contracted, they find themselves in a position similar to being fined by the government.
It look’s as if they will take a record hit. The dentists undertaking NHS work were forced to pay back as much as £400m from a total English dentist budget of some £3bn. This is effectively destroying remaining NHS dentistry, obviously they can’t afford to work at a loss and on top of having to pay back the government.
It’s hard to believe that as the UK is in one of richest nations that people can’t access dentistry services.
It’s horrific that people are so desperate to get rid of their pain they’re resorting to pulling their own teeth out, buying temporary fillings and suffering in pain.
People are also accidentally overdosing on painkillers which is very dangerous both to health and life. We must also take into account the adverse health effects of dental abscess and suchlike which at worse can cause death.
Cruelty is what the conservative government does best though, most of their systems are designed to punish working class people for their very existence. How dare they ask for dental treatment.
Something needs to change and soon before more people suffer and also unfortunately die.
Will this happen though? No not a chance and it’s pointless trying to appeal to them for sympathy and help because the government clearly don’t care.
This is Mike’s comment about his quest in finding an NHS dentist.
There are two dentists where I live but, after extracting all of my own teeth and wanted dentures, I could only find one NHS dentist within 20 miles that accepted new patients. York and Leeds are both within 20 miles! Reason I wasn’t previously registered was returning from Australia where I didn’t need to register.
Thanks for telling me about your experience Mike and for your continued support of my blog also sharing it. I appreciate it.
According to new DWP (Department of Work and Pensions) plans existing PIP (Personal Independence Payments) claimants may lose their right to be in the support group.
Under these new plans they could also lose their LCWRA ( Limited capability for work and work related activity) status and be transferred to the universal credit health element.
Once there they may be required to carry out work-related activities, as early as 2026.
The government also announced plans in March to axe the work capability assessment (WCA).
Under the new proposed plans, claimants who get any element of PIP and who claim UC will automatically be eligible for an additional health element.
Sounds good doesn’t it…..
Shockingly at the time of writing the new system won’t automatically recognize any claimant as being unable to carry out any work-related activities.
Claimants might find themselves forced to undergo voluntary and mandatory work-related requirements by an appointed work coach.
Once there they could be subject to benefit sanctions if they don’t meet the mandatory requirements as set by their work coach.
At the time of the new plans announcement the government made a statement that current claimants would not begin being transferred to the new system until 2029 at the earliest.
Apparently only new claimants were said to be affected initially, with the system being rolled out by geographical area between 2026 and 2029.
Despite this announcement evidence given to the commons work and pensions committee by the DWP contradicted the above claim.
Conservative MP Nigel Mills asked: “What happens if I get a called for a new PIP assessment every couple of years and I get one of those in 2027? Does that drop me into the new rules or do I stay under the old ones?”
A senior DWP official responded:
“With the way we will roll this out, we start from 2026 with new claims only, but we will do it in a geographical, staged way. It would depend which area you were in in 2027. Yes, some people might come in under the new rules, and that means they would automatically get your UC health payment and would automatically get the support.”
As an ever increasing proportion of England and Wales will be moved to the UC health element beginning in 2026.
This suggests that thousands of existing PIP claimants when subjected to a review of their award will find themselves being forced onto the UC health element earlier than 2029.
So once again the DWP are lying.
However this does give us time to start campaigning against the new proposals but this needs to start now.
We need to prevent the DWPs plans to subject existing claimants to the attention of work coaches with targets to meet even though they deny this.
The government and their hench people will never stop persecuting disabled and poor people for their very existence.
Many have the view that they deserve to be persecuted like this. They’ll never change their opinions but we can fight them all the way.
Whilst most of us are struggling to keep warm this winter because of the ever increasing energy costs Braverman has claimed £25K for energy bills for a house that she doesn’t use.
Scandalous isn’t it, completely brazen such is their attitude towards the cost of living and energy cost scandals.
Meanwhile, the energy bills support scheme which saw households getting around £66 taken off their bills each month has come to an end in March 2023.
This will undoubtedly result in vulnerable people unable to turn their heating on which is still very important because it’s still cold.
As stated in the above photo people have died or become ill from hypothermia and hypothermia related illnesses and will continue to do so.
Not everyone can travel to organised warm places, they’re not a solution because their homes will still be cold upon returning.
Thousands are dependent upon food banks to be able to eat a meal, many are unable to cook meals because of high energy costs.
Mortality rates are almost definitely going to increase and the government yet again want to force disabled people into work.
God help us, there’s no levels the government won’t go to to punish the working class for simply existing.
They’re monsters of the worst kind with not an ounce of dignity, compassion and honesty between them all.
Like all monsters they’ll continue to do so until they’re defeated and we must do this.
Everyone needs to remember their cruelty at the upcoming local elections. Not voting will enable them to continue as they are doing now.
It’s been predicted that the Tories could lose up to 1,000 seats. Let’s hope this happens..
Check on your friends and neighbours to see if they’re ok because at the moment we have only each other to rely on.
It appears that Sunak has been busy creating some extremely worrying new plans, rather predictably yet another so called crackdown on anti-social behaviour, promises to ban the sale of laughing gas and increasing fines for littering.
These plans also include a rather worrying proposal giving police extra powers to move on so called nuisance beggars with no details as to where the police are supposed to move them to and no plans to provide extra funding to give support needed for them once moved on.
I suspect he’s announced these plans to appeal to the ever dwindling Tory voters, after all theres nothing they like better than to attack people more unfortunate than themselves.
Hidden away amongst his list of proposals is an extremely worrying plan that would allow landlords to evict tenants with just two weeks notice if they are found to be disruptive to neighbours through noise, drug use or damage to property. This would automatically apply to all new private rental tenancies which are already becoming more restrictive than ever before.
Two weeks is a far too short amount of time for a tenant to find a new home, if this is indeed possible in todays climate with future private landlords requesting references from potential tenants and an extreme shortage of social housing.
Whilst I agree that no one should have to put up with neighbours that are behaving anti- socially, its extremely concerning that these tenants will suddenly find themselves homeless leaving them totally dependant upon their local authority to provide temporary accommodation.
Anyone that has either experienced homelessness can confidently tell you that getting temporary accommodation from a local authority can be nigh impossible. They’re often met with unfriendly and unsympathetic local authority employees which signpost people to local charities and organisations that are already working at maximum capacity which in turn puts extra strain on social housing.
These worrying proposals were first outlined last summer in a white paper published by the government. This new development proposes that as well as tenants that are found to be causing anti social behaviour, they could also potentially be evicted under the grounds that they might be regarded as being ‘capable’ of annoyance and disruption whilst not actually committing actual anti-social behaviour.
This is an extremely concerning development which is most likely to be published in the Renters Reform Bill, along with policies designed to protect tenants.
This Bill includes a renewed commitment to abolish Section 21 ‘no fault’ evictions as well as including a ban on landlords increasing rents more than once a year. However it’s not all good news. The private rented sector is heavily biased in favour of landlords, leaving these new proposals to be taken advantage of by landlords using these new proposals to evict tenants quickly and unfairly. After all how is a tenant going to prove that they don’t have the potential to be capable of committing anti social behaviour.
Unscrupulous landlords could use this loophole to evict their old tenant and then put the property up for rent again at an increased rent. Under these proposals theres actually nothing to stop them doing this.
Domestic violence cases are also often reported as anti-social behaviour in the rental sector and tenants with some disabilities or mental health problems could well display behaviours that neighbours or landlords find to be potentially capable of potentially displaying anti social behaviour.This in itself is very discriminatory.
To counteract these potentials the prime minister must make it so that courts are aware of the circumstances of the tenants facing the loss of their homes but will he?
Those evicted from private rentals or social housing due to so called nuisance behaviour are also likely to be classed as intentionally homeless by local authorities and are therefore unlikely to be offered help. However families with children are offered help but those without children and who are not classed as vulnerable will become street homeless.
At this present time there are 1.25 million people on waiting lists for social housing, many of them being children. These proposals of reducing the time tenants have to look for a new home and to challenge upcoming evictions is going to increase the pressure on social housing and massivley increase homelessness.
Polly Neate, chief executive of the housing charity Shelter, said of the developments: ‘Millions of private renters across the country currently live under fear of eviction, which can happen with only a few weeks’ notice and no reason given. It makes renting deeply unstable and turns lives upside down. The government has rightly committed to scrap these Section 21 ‘no fault’ evictions in the long-awaited Renters’ Reform Bill.
‘Once these evictions are finally scrapped, we can’t allow new loopholes for unfair evictions to open up. Private renters deserve genuine security in their homes. Without clear guidance and safeguards in place, there is a real risk that the new anti-social behaviour grounds for eviction could be abused by landlords’.
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According to statistics released today by CPAG (Child Poverty Action Group) 350,000 more children are in poverty in the U.K than last year.
This shows that 29% of all children in the UK are growing up below what is regarded as the breadline. In total that’s 4.2 million children in the UK, I’ll repeat this again 4.2 million children in the UK are growing up in poverty.
One of the main contributors to this sudden rise since 2022 is the stopping of the £20 universal credit uplift that happened half way through 2022.
At the same time £3.1 billion has been spent on Pupil Premiums and Early Years Entitlement for two-year olds that were introduced in 2008 has risen since 2021 from £2.5 billion to £2.7 billion a year whilst spending on the Early Years Entitlement for two year olds has fallen from £0.5 billion to £0.4 billion.
Forecasts of continued growth in child poverty mean that the current estimated £39.5bn annual cost will reach £40.4 billion in 2027 in today’s prices.
Commenting on today’s DWP’s child poverty statistics and CPAG’s own research on the economic costs of child poverty, Chief Executive of the charity Alison Garnham said:
“Children pay the highest possible price for poverty – they pay with their health, their well-being and their life chances. Our research shows the country also pays a heavy financial price.
Today’s DWP figures show that investing in social security is the way to remove children from poverty. Indeed, the Government did lift many kids from poverty with the £20 universal credit increase, but it plunged them back again with a subsequent cut.
In the face of today’s grim figures, and with another rise in inflation, it’s inexcusable for Ministers to sit on their hands. The Government must extend free school meals, remove the benefit cap and two-child limit and increase child benefit. The human cost for the children in today’s figures is incalculable. The economic fallout for all of us is vast. But if the political will is there, child poverty can be fixed.”
Meanwhile as the cost of living and energy price crisis continues to worsen even more children will be plunged into poverty leaving many to go hungry and at the same time foodbank donations are falling as the price of groceries increases leaving many having to close their doors to those in need.
It takes a truly evil and callous government to knowingly put the health and wellbeing of those most vulnerable at risk whilst they continue to profit from doing so.
The sooner this government has left office the better, to deliberatlty cause the suffering of 350,000 children and more is totally unforgivable.
Those responsible for making these decisions sleep well at night because they don’t care one bit and it’s pointless reaching out to them for sympathy.
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It was announced in yesterdays budget that the WCA (Work Capability Assessment) is likely to be abolished however details of conditionality agreements, sanctions and other conditionality details have nit been revealed yet.
Theres also been rumours of the introduction of automated sanctions possibly implemented by bots for UC (Universal Credit) claimants
With the abolition of the WCA the small protection from conditionality that exists for those who are placed in the support group has been removed but the question is how soon they can enact this and is it a done deal?
From my knowledge this can’t happen without it first being in the white paper which it already is but this then has to go through parliament as a bill and then become an act so none of this is a done deal and it’s uncertain that they’ll have time to do this before a future general election.
If all of the above is successful and the WCA is abolished there are no details as to how the DWP will make decisions upon who will qualify for extra payments because they’re unable to return to work because of illness and disability.
Theres also the question of will the LCWRA (Universal Credit Work Related Activity) continue to stay or will they remove this as well in the future?
Theres also no details given as to who or what will decide if you should be subject to sanctions if you can’t look for work because your condition prevents you from looking for work and attend meetings.
As well as abolishing the WCA, the DWP (Department of Work and Pensions) is allegedly already planning to ‘strengthen’ UC sanctions, with rumours of using possible Bots and specially trained staff to do so. These measures could automate the issuing of sanctions notices.
If these rumours are correct, this could mean that sanctions which are already at a record level high could well increase even more when DWP bots possibly send out sanction notices. Sanction notices are notorious for arriving late leaving the claimant with no idea why they haven’t received their payments.
Not to forget that bots aren’t programmed to ask for and look for reasons as to why a claimant has allegedly missed an appointment and they certainly don’t take into account a persons ability to attend meetings.
Whilst any changes to the WCA are very likely to take years to introduce and there is time to challenge these decisions, changes to sanctions could well be introduced rapidly and without warning.
Another question that needs answering is will these changes apply to existing claims? If so this will most likely take a long time to transition. So don’t panic nothing is going to suddenly change if you are currently in support group / LCWRA.
So when will these changes happen?
They will be rolled out geographically for new claims first from 2026/27 to 2029. Only then would existing claimants begin to be affected. There will be some transitional protection for claimants who have LCWRA but do not get any element of PIP.
The degree of change in our proposals will require primary legislation, which we would aim to take forward in a new Parliament when parliamentary time allows. These reforms would then be rolled out, to new claims only, on a staged, geographical basis from no earlier than 2026/27
Below is a government link to their proposals in their white paper.
I’ve tried to be concise and to word things simply, I don’t want anyone to panic and think that these changes are going to happen soon because they aren’t and theres time to oppose these proposals and protest against them.
Regarding Universal Credit claimants they’re most likely to bear the brunt of this much sooner and we still need to continue to support them and campaign against the extremely harsh treatment being thrown at them.
It’s no surprise that the government has yet again chosen to target the most vulnerable and I can see no end to their cruelty. We need to support each other in these cruelest of times.
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Fitch Ratings a top credit ratings agency has warned the government that mortgaged homeowners in the UKare now more at risk of falling into arrears than in any other major developed country.
They also warn that the share of mortgaged homeowners missing more than three months of mortgage payments is most likely to double in 2023 to 1.5% as a result of high rates being charged to borrowers.
These figures are based upon the current number of residential mortgages in the UK which adds to approximately 135,000 households facing mortgage repayment arrears.
Research conducted by Fitch reveals Thar banks in the UK are more exposed to the housing market than in any of the 10 developed markets ranked by Fitch which include Canada, the USA, Germany, Australia and Italy.
A statement issued by Monsur Hussain at Fitch reveals “The UK scores the worst in terms of borrower risks.”
Fitch have also forecasted that the Bank of England will most likely raise the Bank Rate to a peak of 4.75%, up from 4% currently by May this year.
Jessica Hinds, director of economics at Fitch, said: “We have seen much bigger increases in mortgage rates, the Bank of England started tightening much earlier, and we have shorter mortgage terms than in other countries.”
Rather shockingly British borrowers fix for short periods of time either two or five years, buyers in the US commonly fix for around 25 years.
Mr Hussain from Fitch went on to say that in the year to November 2022 the average mortgage rates in the UK jumped by 4.5 percentage points compared to 3.5 points in the US.
As a result of this the UK’s housing market has come under immense pressure after mortgage rates increased dramatically when Kwasi Kwarteng’s mini-budget was revealed inciting chaos in financial markets.
Even though rates have since started to fall concerns about the cost of living crisis and ever increasing energy bills have deeply impacted employment stability and less money available to pay mortgage and everyday household costs.
This has already had a massive effect upon mortgage repayments and is undoubtedly resulting in many being forced to sell their homes with many being repossessed and then becoming homeless.
Although this might not be seen as an important issue for some it is indeed a massive problem for not only people becoming homeless but for local authorities that are already massively underfunded being forced to bear the burden of this.
I can’t see this getting better and a housing recession could well be on the cards in the near future.
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The poor side of life 