Tag: disabled people

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DWP Independent Case Examiner Overwhelmed By Complaints

The DWP (Department of Work and Pensions) Independent Case Examiner also known as ICE has revealed that they are overwhelmed by a huge amount of complaints from claimants.

This was revealed when they responded to an MP’s written question recently in parliament.



ICE is an organisation used by the DWP to deal with claimant’s complaints against the DWP. This is the next step when a claimant has exhausted the DWP’s internal complaints procedure and is still not satisfied with the response given.

Complaints against the DWP can be for various reasons including and not excluding others;

A failure by the DWP to follow proper procedures

Excessive payment delays for benefits

Sub standard customer service given to claimants.

It’s also noted that there has been a 17% increase in the number of complaints made to ICE in the year 2021to March 2022.

In itself may not be seen as a huge increase, however it is an increase and should be dealt with in the utmost urgency



However the huge increase in complaints arises in the proportion of cases that ICE has agreed to look into. This has increased by an astonishing 68% in the last year.

This therefore means that ICE is receiving a huge increase in complaints where it believes that there is a case to answer than in previous years.


As a result of this increase there are now 1,249 cases waiting for an ICE investigator to be allocated. The average time for a complaint to be dealt with currently takes is 53 weeks,so in total this means that it takes over a year before an investigation begins.

Personally I don’t know any person making a complaint against the DWP that can afford to wait that long albeit for financial and other complaint reasons.

It takes a great deal of courage to make a complaint against the DWP and as a result many don’t make complaints when they should do.

The complaints procedure is complex and very stressful for everyone making a complaint against the DWP and as a result it can impact a person’s health and ability to manage their daily life’s.

It comes as no surprise that legal justice that claimants are entitled to is subject to long indefensible delays without question.

It’s also noted that the DWP can make a decision to apply cruel, harsh and often unwanted sanctions on the most vulnerable and in need of help whilst their real and valid complaints.

Once again it’s one rule for claimants and yet another for their oppressors.

Please read, share and tweet this article doing so makes a huge difference in raising awareness!

A huge thanks to everyone that reads, subscribes, shares and helps to keep my blog and campaign going.

I couldn’t do it without you.

I don’t receive any payment for the work that I do and every penny makes a huge difference.

If you’d like to donate and can afford to do so there’s a donate button at the top and side of this blog post.

Thank you!

Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, cost of living, covid 19, Damien Green, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Green Party, Housing, hunger, Hygiene Poverty,, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, Mandatory reconsideration, Money saving tips, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

Universal Credit Cruelty Highlighted Again

TRIGGER WARNING. Contains mention of suicide and trauma.

A collection of stories that highlight the amount of cruelty that UC (Universal Credit) claimants are forced to endure has been recently published by Disability News Service (DNS). Sadly these stories won’t be a surprise for UC claimants

One such story article describes the death of a disabled woman who was left traumatized by the overbearing daily demands made by the UC system.



Upon applying for UC the DWP (Department of Work and Pensions)were told of the mental distress that the system was causing which in turn led to suicidal thoughts and an overwhelming fear of the DWP and the universal credit system.

Despite their knowledge of this the DWP continued to harass her.

Tragically she took her own life four days after being told she would need to attend a face-to-face meeting with a DWP work coach.

Another example describes how disabled claimant Philip Manion struggled enormously when he saw his UC payments cut from £1,260 to £500 due to a mistake made by the DWP.



Philip tried to attend a meeting to rectify this mistake but instead he was taken out of the Jobcentre by seven security guards. Their reasoning for this was because he found he was unable to log into his online journal from his mobile phone.

To add even more insult to injury he was then recorded as having failed to attend the meeting, despite attending and all of his UC payments were stopped.

Disability News Service went on to describe how former nurse Shirley Rudolph spent 10 years caring for her husband and was placed in the limited capability for work category due to suffering from generalized anxiety disorder.



Rudolph’s husband died in July and she subsequently informed her work coach that she wouldn’t be unable to attend their scheduled meeting because she was making arrangements for her husband’s funeral.



Rather unsurprisingly her work coach wasn’t sympathetic and moved her appointment to the following week. At the same time they sent Rudolph a job application to complete immediately.



As a result of the distress and the pressure Rudolph was forced to undergo she chose to end her universal credit claim and is now surviving on her NHS pension alone forcing her to struggle immensely.



Although horrible this comes as no surprise to many disabled UC claimants that find themselves hounded by the cruel UC system that deliberately targets disabled claimants forcing them to unfairly comply with rules that they are unable to achieve.

It goes without saying that no one should be forced to live like this disabled and non disabled, but sadly I can’t see this stopping for the foreseeable future.

Please read, share and tweet this article, every share makes a massive difference and raises awareness.

I don’t receive any payment for the work that I do and if you can afford to and would like to donate you can find a donate button at the top and side of this blog post.

Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, cost of living, covid 19, Damien Green, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Housing, hunger, Hygiene Poverty,, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, Mandatory reconsideration, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

UK Social Security Rates Amongst The Lowest
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UK Social Security Rates Amongst The Lowest
Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, cost of living, covid 19, Damien Green, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Green Party, Housing, hunger, Hygiene Poverty,, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, Mandatory reconsideration, Money saving tips, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

New DWP Boss Mel Stride Happy With Universal Credit Sanction Rates.


The new DWP minister Mel Stride recently announced that he is happy with the levels of UC (Universal Credit) sanction rates.

Upon taking his new job as secretary of state for work and pensions (DWP), Mel Stride, quickly proved that he will not be making any changes in any harshness inflicted upon the most vulnerable at the hands of the DWP.



Upon answering MP’s questions on the 31 October 2022, Stride made it very clear that he’s happy hat the level of UC sanctions is now double the rate it was before the pandemic.


Stride went on to say “People are sanctioned only if they fail to attend appointments without good reason, and fail to meet the requirements that they have agreed to meet.”




However stride failed to offer any acknowledgement nevermind explanation as to why claimants are now twice as likely to break claimant commitment agreements than they were two years ago.



Upon questioning Stride ignored yet another request to publish a DWP report on the effectiveness of sanctions.

As previously reported in an earlier blog his predecessor also refused to do so.



Stride also claimed there “is a long tail” of 2.5 million long-term sick claimants who want to return to work and that it will be “a prime focus” for the DWP to “support them back into the workplace.”



It’s no coincidence that this figure is exceedingly similar to the total number of claimants that are long-term sick, the majority of whom are not able to work because their condition makes it impossible.



It appears that like his predecessors Stride is either mistaken or believes that every long-term sick person could be moved into work.



Whatever happens there appears to be no plans to treat claimants better, I suspect it will become worse.

A new DWP minister certainly doesn’t bring any changes for the better and until there’s a change of government I very much doubt that there will be.

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A huge thank you to everyone that reads, shares and supports my blog.

I receive no payment for any of the work that I do and every read, share makes a big difference

If you are able to and would like to donate to keep my blog and campaign going there’s a donate button at the top and side of this blog.

Thank you.

Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, cost of living, covid 19, Damien Green, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Green Party, Housing, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, Mandatory reconsideration, Money saving tips, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

DWP Admits Repeatedly Breaching Equality Act

In a report recently published by Disability News Service the DWP (Department of Work and Pensions) have admitted repeatedly breaching the equality act by failing to follow guidelines by repeatedly ignoring a man’s disability requirements.

In the report it states that a legal document describes how a disabled man from east London had been ignored on multiple occasions by DWP staff both on their helplines and in Jobcentres.

However the DWP has now been forced to admit that they have repeatedly discriminating against him by ignoring his needs.

The truth is that thousands of disabled people are being discriminated against on a daily basis. Claimants disability and communication requirements are often ignored. Indeed I have encountered this many times whilst helping disabled people with their claims.

One such claim that I helped with being a man registered as blind being sent paper letters despite the fact that he couldn’t read them and the DWP being informed about this. Sadly this is one account of many.

This blatant discrimination can cause great distress and anxiety with many disabled peoples claims either being sanctioned or closed because they can’t respond as required.

The truth is the Universal Credit system has more flaws than a fishing net has holes, rules are broken all the time with the DWP not being held accountable for their actions and no recompense given to claimants.

In many cases requests to DWP staff to take disability into account are blatantly ignored proving that whilst the government declared that Universal Credit is tailored to fit each claimant and easier to claim is also a lie.

In the original report by Disability News Service it states that for more than two years this man and his carers requested on multiple occasions that the DWP communicate with him by phone. They ignored this and continued to communicate through his online Universal Credit journal.

After many requests DWP staff failed to put important markers on his universal credit account to show other DWP employees that he was a vulnerable claimant and that reasonable adjustments needed to be made for him.

Upon applying for Universal credit he was told incorrectly that he could only apply for Universal Credit digitally and not by telephone. This left him unable to apply himself and had to seek help from the Citizens Advice Bureau.

Requests for support were ignored or refused.

Despite making multiple attempts to complain about how poorly he was treated, most of them were ignored and not investigated.

The report by Disability News Service went on to say that the DWP admitted liability in a county court discrimination case taken by the gentleman concerned and he is seeking compensation up to £25,000 in damages for their failure to acknowledge his disability and the impact that this treatment has had on him. and although George is seeking up to £25,000 in damages, the department is disputing the amount it should pay in compensation for its failures and the impact they have had on him.

Despite this court case I’m certain that the DWP will continue to discriminate against disabled people and many will continue to undergo the same treatment as this gentleman, driving many to live in distress.

The truth is that the DWP don’t care and won’t ever care. The governments remit is to take as many people off social security as possible despite disability and vulnerability .

Good luck everybody and seek help and advice before making a Universal Credit claim this can make the world of difference and can help to alleviate distress and anxiety.

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You can read the original report by Disability News Service here http://disabilitynewsservice.com

Photo by Anna Tarazevich on Pexels.com

Dear readers and subscribers I desperately need your help!!

I started blogging over 8 years ago and have done so on a weekly basis, sometimes more. I don’t receive any payment for the work that `I do or the help that I freely give to others.

The reality is that my web hosting fees are due on Tuesday and I can’t afford to pay for them. I’ve thought of everything but I just can’t do it, so this weeks blog might be the last one for a long while because of my financial situation.

This is very upsetting for me because I blog to help others and to inform people of the DWPs awful treatment towards disabled people, unemployed people and people working and claiming social security.

I really don’t want to say goodbye and I can’t change web host either. This one suits me well and it does everything that I need it to easily and without stress.

If you are able to and would like to help me to continue to blog and help others theres a donate button at the top and side of this blog post. Theres also a donate button on the top bar of this website.

I wouldn’t ask but I’ve exhausted all other options.

My hosting bill comes to a total of £109 and it has to be paid by Tuesday.

If I can’t afford to renew my fees I’ll blog again before Tuesday then I don’t know when after this.

Thank you xx

Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, cost of living, covid 19, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Green Party, Housing, hunger, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, loose women, love island, Mandatory reconsideration, Money saving tips, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

Less Than 4 In 10 Claims For PIP Successful

At last the DWP (Department of Work and Pensions) have published the statistics for PIP (Personal Independence Payments) for the time period from August 2017 to July 2022.

Revealed in the report is that just 39% of PIP claims in England and Wales have resulted in successfully receiving an award.

Also included are the statistics for all planned award reviews for the same time period.

These figures reveal that the possibility of being awarded a higher amount once it has been reviewed are only 18%, however the chances of being financially worse off are much higher at 32%.

It’s clear to see that for both new claims and reviews all details and evidence should be acted upon accurately taking both into account.

The evidence proves otherwise and often claimants are at the whim of an assessor or reviewer that may not take available evidence and details into account.

Not only is the application process stressful, the appeal process is even more so, taking into account the lengthy time period to take an appeal to tribunal which results in many applicants giving up with their appeal.

However once taken to an appeal tribunal there’s a much higher possibility that it will result in a favourable outcome.

It’s always worth taking a case to appeal and then tribunal, but with the process being stressful and lengthy many don’t do so therefore resulting in the DWP to benefit financially.

A huge thanks to everyone that subscribes, reads, and shares my blog posts. It’s extremely important to raise awareness and it helps so much!

Thanks also to my subscribers!

I don’t receive any payment for my work and as many of you know it’s a struggle.

If you can afford to and would like to donate to keep this blog and campaign going there’s a donate button at the top and side of this blog post.

The fees to keep this website going are approaching quickly and I’ve no idea how I’m going to pay them. Every penny will help me to continue to blog and help people.

I really don’t want to leave this blog platform as it does everything that I need and is easy for me to use.

Thank you!

It’s also my 8 year anniversary for this blog, time has passed far too quickly!


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Ashton Under lyne, baby, Black Isle Media, Boris Johnson, confidence, cost of living, covid 19, DPAC, DWP blog,, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Housing, hunger, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, Republic Ireland budget 2023, Republic of Ireland,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

NEW BLOG POST 7.45 AM TOMORROW!
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NEW BLOG POST 7.45 AM TOMORROW!
NEW BLOG POST 7.45 AM TOMORROW!
Ashton Under lyne, baby, Black Isle Media, Boris Johnson, Brighthouse, confidence, Cookery, coronavirus, covid 19, Damien Green, Decision maker, DLA, domestic violence, domestic violence,, DPAC, Elderly, ESA, eugenics, Family, feminism, Food, Food bank, Free, frugal, fuel poverty, G4S, government, Green Party, Housing, hunger, International Women's Day, Jeremy Corbyn, Jobcentre, Ken Loach, loose women, Mandatory reconsideration, Money saving tips, New Charter Housing, Northern resisters, Payday loan, PIP, poverty, prepaid energy, prepaid energy metres, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

DWP Sanctions Set To Rise Dramatically.

Universal credit claimants are going to be introduced to the DWPs new ‘Way To Work’ scheme in the very near future. The conditions for this new job searching programme will be that claimants will only be allowed to look for work in their own field of expertise cut back to one month. After one month claimants will be forced to look for any kind of job. going to have the time they can look for any Jon including work that they’re not qualified to do.

The DWPs new scheme has been introduced because the government has decided to force half a million people into work of any kind by June. Rather conveniently ignoring the fact that employers won’t just allow anyone to do any job without the relevant qualifications and work experience.

The new Way To Work scheme will apply to people that are declared fit for work and are classed as ready to work.

Instead the blame will fall upon already stressed claimants who don’t comply with the new Way To Work regime. If they refuse to look for work that they aren’t qualified for they will face having their universal credit payments sanctioned. Claimants will be forced to adhere to the new terms and conditions upon making their first claim for universal credit.

Whilst the DWP are in the mood for harassing claimants they’re threatening to ramp up the threat of sanctions. Unsurprisingly at the same time they’re refusing to publish a report which they created in 2019 into the effectiveness of sanctions.
In true DWP fashion they’ve changed their mind about publishing the report because they regard it to be of a “sensitive nature”.
Regardless of wether they publish the report or not there is a hell of a lot of information out there, published by other organisations and agencies that prove that sanctioning claimants only has a detrimental effect upon claimants and their families.



Sanctioning claimants ensures that a person will dive even further into poverty, their health will get worse. Many are left without the ability to buy food, heat their homes and pay their rent. I’ve been writing about this for years now, if you scroll down you’ll see my posts.

Given that the number of UC claimants carrying sanctions has already rose tenfold between June and November 2021, it is extremely worrying about about how many more claimants will face sanctions and how will they cope combined with the massive cost of living crisis that is already forcing people to make the choice between eating, heating or neither.

The truth is this. Sanctioning people and taking away a persons only means of financial support is yet another way that the government and the DWP punish people for being poor, blaming them for their own poverty and ensuring that they’ll have to agree with anything that the DWP tells them to do.

Sanctions also ensure that a person that has been sanctioned won’t have the energy to fight back because they’re either scared of what can happen or are too hungry, tired and worried to think about anything else.

Sadly I suspect that the DWP could also sanction people that have failed to get employment with an employer outside of their field of expertise. Will they blame the innocent claimant for not getting the job? Judging from previous experience you can bet that they could well do this.

The new ‘Way to work’ scheme won’t be welcomed by many employers either. Jobs often require qualifications and experience, sending everyone to apply for all jobs could deter employers from advertising jobs with the DWP. It’ll result in a lot of extra work trying to find suitable prospective employees through masses of applications.

It’s the perfect Tory recipe to shut up the voices of the working class, making them too scared to do anything to upset their overseers (DWP).


This isn’t surprising though, its a tried and tested tory tactic, switching the blame for any financial mess that the government has created upon those that are the poorest. They choose to take the blame away from themselves especially when they’ve been behaving shockingly. It’s impossible to forget the newspaper headline quoting people claiming social security of being benefit scroungers and also the numerous poverty porn tv programmes on channel 5.

The stigma of being poor and forced to claim social security hasn’t gone away, it’s alive and kicking online in local Facebook groups and on the streets. We need to continue to call out Boris Johnson and his cronies for exactly what they are lying scum and they’ll never have the publics best interests at heart.

https://www.gov.uk/government/statistics/benefit-sanctions-statistics-to-october-2021-experimental/benefit-sanctions-statistics-to-october-2021-experimental

I know how awful it is to be targeted by the DWP and a very judgemental and unhelpful DWP advisor, I know how worrying it is to be threatened with a benefit section. Thousands of people have suffered as a result of this unnecessary sanctioning system. Sanctions don’t help people to look for work and like I’ve stated above they have a very detrimental affect upon a persons wellbeing.

Solidarity with everyone forced to undergo the cruel DWP regime.

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A huge thank you to everyone that reads and shares my blog posts. It really makes a massive difference and it raises awareness which is desperately right now.

A huge thank you to everyone that reads, shares and supports my blog and campaign.

If you would like to get some support and solidarity I thoroughly recommend going Disabled People Against The Cuts (DPAC). They are a national voluntary run organisation. Here’s the link to the Greater `Manchester branch https:\\manchesterdpac.com

How am I? To be honest I’m struggling at the moment like many of you are. Being forced to sit in a cold house isn’t my idea of living. I put the heating on for my daughter and that’s it, and its not all the time. I’m dreading the energy price increases in April.

I’m not paid by anyone to do the work that I do and I would like to be able to continue to do so.

If you can afford to donate to help keep this going theres a PayPal button at the top and side of this blog post.

A huge thank you to everyone that has r dos support my blog and campaign, I really couldn’t do it without you.