Dear readers, its Thursday yet again. The sun was shining for us today, what a welcome surprise. It was lovely to see. No joy was found from the DWP though, there’s a surprise.

I’ll be listing everything that happened today as usual. No real names will be divulged either. Today we handed out six food parcels and helped lots of people who would have otherwise been left, stranded without help by a system that doesn’t care about them.

Those of you that have been through the system or know people that have will already know that the DWPs flagship universal credit system is cruel, heartless and punishing. It discriminates against everyone but particularly women, children, single parents and people with disabilities.

Universal credit is obscenely complicated and hard to navigate, often DWP advisors don’t know the rules either. Not one department communicates with another even though universal credit is computer driven by default. You’d honestly think that the designers of it would have thought about people that are unable to use computers or don’t have any access to the internet at home. They also didn’t take into account the fact that libraries are shutting their doors or reducing the hours that they’re open because they can’t afford to stay open.

Universal credit is a system that rarely works well for anyone, but it was designed to do this, to reduce the unemployment levels by any means possible. If that means that a person takes themselves off the system because they can’t cope then so be it. No one will try and stop them either. Above the door of every Jobcentre a sign saying ‘Abandon all hope ye who enter here’ because that’s exactly what people do.

The first thing that I noticed today was the queue of women waiting for food parcels. It goes without saying that there shouldn’t be a need for us to hand food parcels out but there is, and will be for as long as this rotten government is in power.

As I was handing the food parcels out a young man stormed out of the Jobcentre. I asked him what was wrong and he shouted ‘It’s a pile of shit in there, they don’t give a shit do they’ I agreed with him and handed him a leaflet.

Meet Tom. Tom had successfully made an application for universal credit a couple of months ago, thats good you might think. Well, no because it appears that whoever processed his application didn’t quite do everything correctly.

Upon applying for universal credit a claimant is expected to provide ID and proof of tenancy etc at their first meeting, because as you know rent etc is all rolled into one payment every month. Here’s where Tom encountered his first problem. I say first because he’s bound to have more problems as time progresses.

Tom looked confused as he handed me a form that he had just been given by his advisor. As I looked at it he told me that he had already provided them with the ID and proof that they needed. Here’s the letter in all it’s glory.

In this letter he’s asked about every single detail of his tenancy, including gas and electricity check certificates and energy performance certificates. Tom has no idea what those are, his landlord didn’t issue him with these. The DWP need to remember that not all landlords actually do this.

Other questions included are ‘Are you up to date with your rent payments? If yes, provide evidence of this.’

‘Would your landlord accept less rent at times if you could not afford to pay the full rent?’

‘Will your landlord accept a lower rent if universal credit does not meet your full rent liability?’

‘Would your landlord take you to court to evict you if you failed to pay the rent?’

‘Would your landlord take legal action to recover rent arrears?’

These questions are totally ridiculous. Landlords rarely if ever lower a persons rent payment to suit the DWP, and of course a landlord will take action to evict a tenant for non payment of rent. It’s ridiculous to think otherwise, and very arrogant of the DWP to suggest that a landlord should back down to the demands of the DWP.

Honestly, the above form looks like something thats been typed out at home in a hurry. There’s absolutely nothing official on this form, no DWP logo either. It’s all very strange.

Tom quite rightly noted that they should have asked for this information when he first made his claim, he’s already received his first payment. He’d already paid his rent with this. Honestly you couldn’t make this up.

To make matters worse he had to make a new appointment just to hand in this form, if he doesn’t attend he’ll get sanctioned.

I asked him if he had moved house and he told me that he hadn’t, his was living at the same address when he made his claim for universal credit.

Luckily I was able to walk him through the questions and signposted him if he needs further help. Poor fella, he was so confused. He thanked me and he walked away hopefully less confused.

Tom looks after his sister who is computer illiterate, his sister struggles to get out and depends on Tom to do most tasks for him. Tom attended the Jobcentre a few weeks ago to hand his sisters fit note in. He was told quite bluntly at the reception desk that he couldn’t do this and he had to post it. So Tom posted it using an envelope that they gave him.

Today Tom attended the Jobcentre once more to hand his sisters fit note in. This time they accepted it but asked him where the previous fit note was. He told them that he’d posted it because he’d been told to. Unbelievable isn’t it.

Tom was understandably a bit fed up, saying this system is bloody ridiculous isn’t it.

I spoke to a woman struggling to pay the bedroom tax, a man that was sent away fro being ten minutes early and a woman who told me that she claims universal credit and PIP and its bloody awful.

I also spoke to an older woman that cares for her son who’s autistic. He had failed his latest ESA medical because apparently he ‘looked ok’. Obviously the DWP don’t recognised hidden disabilities, they’ve got quite a bad track record of this.

I spoke to a young man that has taken himself off the system because he couldn’t cope with it. I asked him how he managed from day to day, he told me that he tries his best but is dependent upon relatives. He hopes to get a job in the near future.

We spoke to a self employed plasterer, he quite loudly told us that universal credit has ruined many of his friends and colleagues. Universal credit made it impossible for them to continue with their trade. He was understandably angry, but angry at the government for doing this to them.

I spoke to Bill, bill has been sanctioned because his daughter had been taken into hospital and he missed his signing on appointment. He did telephone the Jobcentre and communicated this through his online journal, he’s even provided evidence of the hospital stay. But the gods of the DWP have decided that he’d be sanctioned so he was.

I told him that he could appeal the sanction decision and he told me that his advisor hadn’t told him that he could appeal. Thankfully hes now going to appeal this and hopefully he’ll win his appeal. He wouldn’t have known to do this if we weren’t there to inform him.

Meet Pat. Pat is 64 years of age and has numerous medical conditions, some quite serious. Pat hasn’t been able to work for years because of this. Pat also claims universal credit.

Pat recently attended a universal credit medical assessment, she failed this and was told that she’s now fit for work.

So the DWP gods have performed another miracle haven’t they.

Pat is determined to appeal this decision, so she informed her advisor of this. Her advisor then told her that she now needs to provide medical proof if she wants to appeal.

Pat has now had to pay £15 for a letter from her doctor. This is completely ridiculous, she’s already shown evidence of her medical conditions.

To make matters much worse Pat lives in a home riddled with damp and her landlord is reluctant to deal with it. She told me that she doesn’t know how much more she can continue like this, its becoming all too much for her.

Remember pat is 64 years of age, she shouldn’t be treated like this and she honestly didn’t expect this.

I did everything that I could to help her and signpost her. It’s absolutely heartbreaking when you speak to someone thats suffering as much as this. For gods sake we’re supposed to respect our elders. The DWP respects no one not even their staff.

I spoke to a middle aged man who’s in the process of being evicted. He told me that the move over to universal credit has caused this.n

We spoke to a young man that was prevented from attending an appointment with a friend, ten minutes later another man was prevented from entering the Jobcentre with his partner. He wanted to help her but he was turned away. The law states that a claimant is allowed support when attending an appointment but hey, the DWP employees at the front desk of Ashton Under Lyne Jobcentre appear to totally disregard this.

Today’s conversations all happened within two hours on a Thursday afternoon. Universal credit doesn’t work, its very design dictates this.

We need to stop and scrap universal credit and replace it with a much fairer system that actually cares for people.

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Thank you to everyone that turned up to help today, I really appreciate this.

Massive thanks to everyone that supports my blog. Without you I honestly don’t know what I’d do. Your support means everything especially when times are hard. As a skint single parent I can relate to everyone that I speak to.

Keep safe, we’ll be back next week as usual.