anti social behaviour,, Ashton Under lyne, baby, benefit repayments,, benefit sanctions, Black Isle Media, Boris Johnson, child poverty, confidence, conservative government, Cookery, coronavirus, cost of living, covid 19, Damien Green, Decision maker, dignity pre paid funerals,, DLA, domestic violence, domestic violence,, DPAC, DWP blog,, dwp debt, Elderly, energy poverty,, ESA, eugenics, Family, feminism, Food, Food bank, food poverty, Free, frugal, fuel poverty, funeral plans,, G4S, government, Green Party, Homeless Manchester, Homeless women, homelessness, homelessness,, Housing, hunger, Hygiene Poverty,, International Women's Day, Ireland,, Jeremy Corbyn, Jobcentre, Ken Loach, liz truss, Manchester, Mandatory reconsideration, Money saving tips, New Charter Housing, NHS, NHS dentist, Northern resisters, Payday loan, PIP, PIP claim, poverty, pre paid funeral plans,, pre paid funerals,, prepaid energy, prepaid energy metres, prime minister, public transport, Republic Ireland budget 2023, Republic of Ireland,, rishi sunak,, safe hands,, sanctions, Steven Crabb, suicide, targets, Tax credits, television, Television Licence, Television Licence fines, Teresa May, The Big Issue, The Labour Party, The Poor Side Of Life, Theresa May, trade union movement, Uncategorized, Universal credit, womens rights, Workfare, Workprogramme, young people

DWP Deliberately Disconnects Calls To PIP And DLA Helplines


DWP (Department of Work and Pensions) minister Tom Pursglove admitted that claimants are waiting over half an hour on average for PIP and DLA helpline calls to be answered.

He also claimed that he is going to recruit extra staff to cope with the volume of calls on the helplines but gave absolutely no indication of how many are being employed and for how long they’ll be employed.

Nor has he confirmed if the extra staff he plans to employ are qualified to do so.



At the time of writing the average wait for a PIP enquiry to be answered is 37 minutes and for DLA enquiries it is 33.5 minutes.



However it is imperative that Tom Pursglove reveals the amount of callers that don’t get an answer at all because their calls are disconnected.



Earlier this year the DWP revealed that in March almost 90% of half a million callers to the Future Pensions Centre were faced with being call-blocked because they couldn’t cope with the rising call demand.

Implementing Call-blocking results in calls not being allowed to go on the call waiting queue because the queue is too long and they get cut off.

This is also happening to callers contacting the PIP helpline as reported to Benefits And Work by claimants trying to contact the said helpline.

We cannot ignore the fact that the claimants trying to contact these helplines are all vulnerable and are in great need of getting their enquiries answered.

The question also needs to be answered as to how many of these vulnerable people have given up trying to contact the departments. This could in some circumstances result in their payments being stopped leaving them more vulnerable than they already were. .

There’s no excuse for the DWP’s lax attitude towards the whole situation.

It’s clear that they don’t care about how this can impact upon the claimants lives and it is totally unacceptable.

Photo by Alex Green on Pexels.com

Thanks to Benefits And Work for disclosing this information.

Please read, share, tweet and email my blog posts.

Every share makes a huge difference in raising awareness which is vitality important. Thanks to everyone that has done and does this.

I don’t receive any payment for the work that I do and I’m finding it a huge struggle at the moment.

If you would like to donate to keep my blog and campaign going there’s a donate button at the top and side of this blog post.

Thank you!

5 thoughts on “DWP Deliberately Disconnects Calls To PIP And DLA Helplines”

  1. I just tried phoning DWP PIP. I was disconnected from the call 6 times in half an hour. I still haven’t got through.

    Like

    Reply
  2. Pingback: DWP Cut off Nearly One Million Callers To Future Pension Centre Hotline – The poor side of life

    1. Thanks. I finally got through. Agent said they were having some trouble logging callers’ NINs and that might have caused it but I don’t think it was that. The Benefits and Work site is full of reports of people being disconnected for days.

      Keep up the good work 👍

      Liked by 1 person

      Reply

Leave a comment