Tag: money DWP

300% Increase In Disallowed PIP Awards

According to Tom Pursglove DWP Minister For Disabled People, 42,000 claimants lost their PIP Personal Independence Payments) awards in 2021 because they allegedly failed to return their AR1 PIP review forms.

This has caused an astonishing unexplained increase of almost 300% in just two years.



Theres a strong probability that many of the claimants that have been disallowed their payments have indeed returned them in time and the inept and archaic DWP system could be either losing them or taking far too long to record that they have been received.


Not to forget that some claimants may have failed to return the review form because the distress that completing these forms can cause triggering physical or mental health conditions.



As I reported a couple of weeks ago the tragic death of Laura Winham who’s disability benefit was stopped without any welfare checks by the DWP and other organisations after she failed to return her PIP claim form after being told that she needed to transfer from DLA to PIP.

Please note that all agencies involved were aware that she had a severe mental illness and needed support to do so.



According to Pursglove, claimants with serious mental health or cognitive conditions or who are vulnerable in other ways should have their files ‘watermarked’ to show they need additional support. Clearly this isn’t happening in all cases.

According to DWP policy claimants such as these should not have their PIP stopped because of a failure to return a form.

Are the DWP ignoring their own policies and procedures?Unsurprisingly this appears to be the case doesn’t it.

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DWP Found guilty Of Lying And Withholding Advice From Claimant

It has been reported that in February 2023 a high court found that the DWP (Department of Work and Pensions) guilty of lying to a claimant concerning their legal rights and also guilty of keeping vital legal guidance secret in order to recover an overpayment of £8,000 from a claimant.

This overpayment was also found to be a result of mistakes made by the DWP leaving the claimant not at fault.



This resulted in the court preventing the DWP from taking the overpayment back from the mother of two disabled children. In doing so it has been revealed that possibly thousands more claimants may have been lied to in the same manner.

The claimant had made her appeal on the grounds that the DWP had kept secret its detailed policy which advises that in this situation overpayments should be waived.

Upon hearing this the judge in this case found that this secrecy was unlawful.




It was revealed that the DWP repeatedly lied to the claimant by telling her that she had no right to ask them to consider waiving the debt of which the judge found this to be ‘manifestly unlawful’.

Evidence showed in the trial also revealed that in the year to March 2021 a total of 337,000 universal credit claimants were asked to repay overpayments that were caused by errors made by the DWP.

The total value of those overpayments was £228 million.



Unsurprisingly the DWP claimed that only 47 claimants asked for their overpayments to be waived in the whole of 2020 and just 7 of those requests were granted.

The judge saying that “If the claimant’s experience of twice having her request for waiver rebuffed without consideration is not unique to her, the number of requests in fact made may exceed the number recorded ”


The truth is that thousands of claimants might have requested a waiver and been ignored or even denied by the DWP.

At the same time thousands more might not have been aware that they even had the right to ask for one.

This case shows that the DWP continues to harass and financially withdraw monies from extremely vulnerable people brazenly most likely not expecting to be challenged.

It also has to be acknowledged that the claimant in this case was extremely brave for taking the DWP to court. It’s a very difficult thing to do and her doing so has possibly helped thousands of other claimants in similar situations.

Oh, what a tangled web we weave when first we practise to deceive.

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A huge thank you to everyone that reads, likes and shares my blog posts. It’s vitally important especially that in times like these we continue to raise awareness of what life is like for the poorest and most vulnerable in the UK.

I don’t receive any payment for any of the work that I do and to say its a struggle is an understatement. If you would like to and can afford to donate to keep my blog and campaign going theres a donate button at the top and side of this blog post.

Thank you!

DWP And Other Agencies Implicated After Claimants Body Left Undiscovered


In May 2021 the body of Laura Winham was discovered after her family had visited her to inform her about the death of her father. They discovered her body after looking through her letterbox because there was no answer.

The police were called and found her mummified and skeletal body when they forced entry into her flat. They also discovered unopened bills from creditors and markings made on her calendar which stopped in November 2017.

One of her last notes read “I need help”.


Laura Winham had schizophrenia and had previously been sectioned under the Mental Health Act and as a result of her condition her family were no longer able to have contact with her as she believed that they were trying to harm her.


However the DWP (Department of Work and Pensions) failed to make any checks on Laura before they cut off her payments. She subsequently died and was left undiscovered in her flat for more than three years, a pre-inquest hearing has been told.


The DWP contacted Laura in 2016 to inform her that her benefits was being transferred and therefore she had to apply for PIP or her DLA (Disability Living Payments) would cease.

Laura failed to respond to the DWP and after after several written reminders had been sent her DLA was stopped. No wellness check was made or any attempt to enquire about her situation was made despite Laura having a recorded severe mental illness. Nor did they check on her ability to take part in the transfer process either.


It is noted that although the DWP were far from the only agency that had let Laura down they are a very large and well resourced agency. They can make no excuse for stopping a very vulnerable claimants. money because they were unable and possibly unwilling to safely manage a simple transfer process.


Laura’s inquest is being held in April, please keep her and others in your thoughts.

You’d have thought that the DWP would have learnt how to deal with situations like this from previous incidents but they very clearly haven’t. Maybe it’s best to ignore their usual press statement which is usually ‘Lessons will be learnt’.

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A huge thank you to everyone that does this and that support my blog and my work.

I really couldn’t do this without your help and support.

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Thank you!

DWP BACKS DOWN OVER HIGH-PRESSURE PRE-TRIBUNAL TACTICS


The DWP has recently backed down on their high pressure pre-tribunal tactics the day before they faced a judicial review initiated by a disabled woman. Her case concerned the way the tactics that the DWP has been using putting extreme pressure upon PIP claimants via telephone into accepting a lower PIP payment offer rather than attending a tribunal to hopefully receive higher PIP payments.

The claimant known as ‘K’ had been approached by the DWP who made a low offer and told the claimant, known as ‘K’ that they had just one hour to make up their mind. During this conversation the DWP also warned K that tribunals ‘are not very nice to go to’ and if K took it to tribunal they could lose her whole award.

The DWP are well known for their bullying tactics, particularly towards disabled and vulnerable people. K explained that they felt extremely pressured to make a quick decision and wasn’t given the time to make a decision or to seek advice upon this from others.

Needless to say the DWP should not be putting pressure upon people like this, using fear as a tactic to manipulate disabled people into accepting a lesser payment that they are entitled to.

Unsurprisingly the DWP refused to accept it was doing anything wrong for a year until the day before the hearing, when it suddenly agreed to make a number of changes.

These changes being;

Advising staff its essential  that they inform claimants that even if they accept a revised offer they still have the right to appeal against it.

Telling DWP staff that they must ensure that benefit claimants do not feel ‘pressured’ into making a decision.

Introducing mandatory training to all staff involved in ‘lapsing’ appeals by the end of October to ensure they understand the updated guidance.

The DWP unsurprisingly, refused to agree to end the practice of making pre-tribunal offers to claimants .

We shall see if the DWP continue to use their intimidatory tactics, or if they agree to the actions agreed upon in the court case.

As you all know the DWP like nothing better than to target the most vulnerable and disabled people, knowing that they might find it hard to appeal decisions made towards them by the DWP, and personally I do think that some DWP workers do get a kick out of doing this.

It’s never ok to treat people like this. No one should have to fight for the very means to survive especially in times like these when everyone is struggling even more because of the pandemic.

Can you imagine how awful it is to receive a letter from the DWP that you are no longer entitled to the very monies that have kept you going? Your very means of survival taken away at the push of a button and an uncaring letter sent to you?

This is the reality of life for thousands of people every day, it sends people into mental and physical distress. It’s a never ending circle of abuse metered upon them by the DWP initiated by the government.

No one should ever be forced to go through this cruelty and we must continue to fight to end this. You can do this by sharing my blog posts and other campaign groups posts. Write to your MP to share your disgust, share posts on Twitter and Facebook. Join a campaign group, share your worries and concerns.

Your voice matters so let’s make sure that you are heard!

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This week is a very difficult week for me. As you know my son recently died and it is our joint birthday this weekend on the 1st of August.

The pain of loosing a child, even though they were an adult is unlike any other pain that I have ever felt before. A part pf me wants to run away for the day, hide and speak to no one. Another part of me says sensibly that I can’t do that because his sisters will probably want to do something.

To put it bluntly I’m a mess but I’ll be ok, that’s what I keep telling myself. It feels like two minutes ago when Joseph entered this world at 7.40am .

Joseph was autistic, dyslexic and he also had a few other conditions, but he was an extremely brave, high functioning individual. He loved living on his own in his flat, and he was the local odd job man, always helping others.

Joseph did also have to fight the DWP every time his PIP and ESA was up for renewal. He attended tribunals and was helped by local organisations and myself. I know that he found this extremely hard to cope with but he did and I’m so proud of him.

This blog post is written in remembrance of Joseph, and all the good that he did in this world. He would have been very happy about this decision.

Please read, share, tweet, email and talk about this blog post and the issues surrounding it. This makes a lot of difference and it helps lots.

Please support my blog and campaign and blog. I don’t receive and funding for what I do and I am still helping families locally with food etc. I really couldn’t continue without your support.

For anyone that would like to donate towards my campaign and blog theres a donate button at the top and side of this blog post.

A huge thank you to everyone that has previously supported my campaign and blog.

Personally I’m trying to make my front garden into a memorial garden for my son and any advice etc is more than welcome!

Many thanks to Benefits and Work for being the inspiration for this post.

£213 a month to live on, and also have to top up rent payments with that. People are struggling to survive on universal credit.

Dear readers, today was grim and the weather didn’t help anyone, let alone the people forced to use the Jobcentre. Yet again we encountered numerous people with all sorts of problems ranging from universal credit, ESA and PIP, housing problems etc.

We handed out all of our food parcels, most were taken by single parents with children and working families. They rely on foodbanks to survive, it really shouldn’t be like this.

Thanks to Gordon for joining me and also Jack. Your help is invaluable and it’s appreciated by everyone.

As usual I won’t divulge the names of anyone that I spoke to this morning. The DWP snoop everywhere and I don’t want anyone that I spoke to being targeted by the DWP. This does happen, but not on my blog. I value everyone that I speak to unlike the DWP.

 

John walked out of the Jobcentre clutching the usual list of phone numbers that they hand out to everyone. I handed him a leaflet and asked him if he needed any help. John told me that he was ok, but thats only because he’s living with a relative that can feed and look after him whilst he’s waiting for his universal credit claim to be processed, saying that the alternative is to horrible to think about.

 

I then spoke to Gemma. Gemma has struggled almost all of her life, she’s 19 years old and to be honest isn’t enjoying anything about her life at the moment. In her short lifetime she’s been homeless twice and has been rehoused not long ago.

Gemma is claiming universal credit and is finding it almost impossible to manage. She receives in total £513 a month total to live on after paying her rent payment. Out of this she has to pay back her rent arrears that she keeps accruing because she’s finding it hard to pay her full rent. She also got into rent arrears whilst she was waiting for her universal credit claim to be processed, “What are you supposed to do, just pay your rent with the loan that they give you? It was impossible for me to pay my full rent because I needed food to eat, and gas and electric to buy. I’ve got no one to borrow money from, and that’d have to be paid back as well.

To make the situation worse Gemma also has to repay her universal credit loan back at £100 a month. There’s absolutely no regulation concerning the repayment of loan debts. No set amounts that people have to pay back, sometimes I think that they pick a number out of thin air and decide thats how much they should pay back. It’s ludicrous

Basically after all of her above debts are paid back Gemmas left with £213 a month to survive on. She’s got to buy gas, electric, food and transport costs. She’s a broken woman at 19 years old. Huddled up in the cold, Gemma muttered “It’s almost as if they’re trying to destroy me. I’m 19 years old and I’m worn out because of the stress and worry. There’s a good chance that I’ll become homeless again, and I’m doing my best. Universal credit is destroying me. They look at me (DWP staff) as if I’m stupid, like I’m something on the bottom of their shoe. They don’t want to help me”

Gemmas 19 years old, at the start of her life and should be enjoying life. Instead she’s worn out, depressed and feels like giving up. This, my friends is what universal credit does to people. It eats you up, totally consumes you until eventually you give up. That’s exactly what its designed to do.

 

Sarah is a single parent and is also having a difficult time. She’s claiming universal credit and to say she’s struggling is an understatement. Here’s her story.

Sarah was instructed to attend an appointment, which she was ready to do but unfortunately one of her parents suddenly fell ill and was rushed into hospital by ambulance. Sarah was with her relative when this happened and from the ambulance she telephoned the DWP to try and rearrange her appointment. The person that she spoke to said that this wouldn’t be a problem, and they’d phone her later with another appointment.

Only the DWP phoned the wrong number. Not the one that’s registered online, an old number that isn’t used anymore, and Sarah had already informed them about this.

Sarah also couldn’t remember her 16 pin log in details. How on earth is anyone supposed to remember this, its impossible. Even if people write it down its easy for it to get lost. If they put it in their mobile phone (if they have one) and the phone breaks, then the numbers missing.

Sarah phoned the DWP to tell them that she’d forgotten her PIN number. The DWP then told her that she had to go online to get the number. Sarah couldn’t access her online account because she didn’t have her pin. Basically they gave her an impossible task to complete.

Upon attending her next DWP appointment she was told that the DWP were deducting her universal credit payment by £200 but don’t worry, we’ll give you a LOAN for £150 that you have to pay back. Are the DWP getting their ideas from illegal money lenders or something? This is atrocious.

Basically Sarah was fined £200 for missing a phone call that she never received because they phoned the wrong number, and for loosing her PIN number. You really couldn’t make this shit up could you.

Sarah is also in rent arrears now because she was unable to pay her full rent because she was sanctioned. She now has to top up her rent payments and repay two DWP loans back.

Don’t forget Sarah is a single parent with a very young child, she didn’t have any food in her cupboards and didn’t know what to do. Luckily I gave her a food parcel and advised her on what to do. Hopefully she will access local services and she will appeal her sanction.

It’s despicable that people are treated in this manner, not only are the parents suffering but their children are too. The DWP just don’t care. It’s no coincidence that more and more children are being put into the care system is it. Many parents can no longer provide food, heating, clothing etc for their children and it’s not their fault. The blame lies purely at the governments feet.

 

I asked an older man how was he coping with universal credit. He looked at me and said ‘Just about. Now I’ve got to pay my council tax”

 

I spoke to a young woman working a zero hour contract at a local cake factory. When she started her job she was told that if she worked hard she might get a contracted job. She worked hard but never got the contract. Now she has no job security at all.

 

Gordon spoke to an older woman aged 62 who’s claiming universal credit, she’s struggling but then again nearly everyone claiming universal credit are aren’t they.

 

We then had a conversation Brian with an older man, he claims ESA and was told to phone an 0845 number recently. He wasn’t very clear about why he was told to phone this number up. He’s confused because the system is extremely confusing.

Brian has a contract phone and his phone bill per monthly is £15 a month. Brian tried phoning this number numerous times, each time he was placed on hold for great lengths of time. When he received his bill it was £54.

Of course he was angry, he shouldn’t have cost him  this much, all calls to the DWP should be free, but many still aren’t.

Brian was angry, frustrated and echoed concerns for those without a mobile phone contract saying ‘How the hell are they going to pay that? They’ll never get any help if they don’t have a phone will they’ He realises the systems rotten, and wondered why the government are allowed to do this ‘It’s criminal’ he said, and he’s not wrong.

 

Jack, a local councillor  represented a claimant whilst they had an appointment, this helps a great deal and I can’t recommend this enough. More should do this if they’re able to.

 

We left todays demo cold and a bit downhearted, but knowing that we’ve helped people makes everything worthwhile.

 

Please read, share and tweet my blog, also subscribe to it, it’ll save you from having to look for it every week.

There’s also a donate button at the top of this blog and at the side. I’m a skint single parent just trying my best to help people, through my blog I’ve managed to reach thousands upon thousands of people. As a result of this and other campaigns, more and more people are aware of the cruelty of universal credit and the heartless state of our government.

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I used to donate to foodbanks now I rely on them. Had to finish work because of childcare costs. Universal credit at it’s worst.

Dear readers I’m back! Thankfully I was able to attend this weeks demo. Last week was extremely busy but very productive. Before I start writing this weeks blog, please can I send get well wishes to Roy and extremely valuable member of the team. Get well soon!!

If I said that today was busy that would be an understatement. From the minute that I arrived it was unbelievably busy, hampered slightly the weather but we’re used to it. If you can guarantee anything about Manchester and the surrounding areas it would be a given that it’ll rain sooner rather than later. Anyway enough about that.

As I arrived a man was waiting for me. I call him a regular because he likes to stop and chat and keep me updated on his situation. He’s recently been rehoused and hopefully hes managing his tenancy ok. He’s a lovely chap but he finds life difficult. There just isnt the amount of support that he needs out there although local organisations do their best. The government have systematically starved outreach organisations of any funding and many of them have closed. Those that remain open do so by sheer determination and the goodwill of others.

Not long after, I asked a young woman if she was ok and I handed her a leaflet. She told me that she regarded universal credit as being crap and after paying her rent and loans that she had taken out whilst she was waiting for her Universal Credit to be processed she’s not left with enough money for food.

She’s now reliant upon food banks and the goodwill of friends. Her life won’t be getting better anytime soon. How can anyone productively look for work when they are hungry? They can’t. Hunger takes over everything, all of your senses and instincts are taken over by the need for food. Anyone that says otherwise obviously hasn’t been hungry like this.

It was then when we ran out of food parcels. We handed six out, but a woman desperately needed food. Her situation is complicated and without food she could well find herself falling into a deep, dark spiral that’s hard to climb out of, so I took her to the shop next door to the Jobcentre and bought her some food.

I asked another woman how she was coping on universal credit. She told me that she’s ok for one week of the month, but after paying her rent, universal credit loans and debts she can’t afford food. Shes disabled but has been placed in the work related group.

The DWP have been very consistent with their hate for disabled people, and every week I find myself helping people with disabilities the most. The DWP cares not about disabilities only the potential amount of money that they can make out of a person.

A young man then stopped me, took a leaflet and asked me what we were doing outside the Jobcentre. I explained that we were there to help people, to advise and signpost people if possible. He then opened up and told me his story.

He had been claiming universal credit for a long while now, and was receiving the work related disability element. He had been asked to attend an appointment to transfer him over onto the new computer system. Unfortunately he became ill and was admitted to hospital. Because he was ill he had forgotten about the appointment, and anyway he was too sick to phone up.

Of course the DWP showed their distinct lack of understanding about this, they stopped his claim and ignored his reason for non attendance. He even showed them details of his hospital admission.

So he now he had to make a new claim, was now without an income, and the DWP didn’t  give a stuff.

As he was leaving an awful G4S security guard bellowed at him to go back inside the Jobcentre. Upon leaving the Jobcentre he was told that it’s now being sorted out. That’s brilliant however he’s had to go without money for a long while.

It was then that I asked a young woman if she would like one of our leaflets. She told me straight away that universal credit is awful. Previously she had worked but because she has twins and two other children she was paying more money out in childcare than she was receiving so she had to end her job.

Now she’s totally dependent upon universal credit and is paying back her universal Credit loan, buying gas and electric to keep her children warm and paying a top up on her rent.

To say she’s struggling is a massive understatement. She’s dreading Christmas, hasn’t got a clue how she’ll manage, but she does know that her children won’t be having much of a Christmas this year. Reliant upon foodbanks to survive its a complete nightmare.

I signposted her etc, and had a long chat with her. She told me that she used to always donate to food banks but now she’s reliant upon them. It’s a terrible indictment of how the government regards women and children.

I then spoke to a young couple with a young child. Whom I shall name Bill and Mary. Here’s their situation.

Both are on universal credit. Neither of them has a computer or the internet at home. Bill has Aspergers.

They live separately after living together and have told the DWP that they no longer live together. The DWP are ignoring this. Mary’s letters from the DWP are constantly being sent to Bills house, and they are constantly being accused of co habiting, and have even been told that they should make a joint claim.

Despite being a ridiculous thing to suggest, the reality is that they don’t live together therefore can’t make a joint claim. There’s two lots of rent to pay and a young child to look after, but the DWP reckon that its a good suggestion.

They’ve also been complaining about the letters being sent to the wrong address for a long time now but nothing ever gets done about it. Why? Because the system is crap, not one department communicates with another. They just don’t.

Can you imagine the implications of this if, say Mary’s partner was violent? Luckily he isn’t. If he was he would have details about her appointments, her finances etc etc. A woman’s safety is never a priority for the DWP, but this could result in something very serious happening to a woman.

So it looks like because not one DWP department adequately communicates with another there’s little regard for data protection laws let alone potentially a woman’s safety.

I then chatted to another woman with a young child. She told me that she’s having a nightmare with the DWP and universal credit at the moment.

She works part time and relays upon childcare to go to work. Every month the DWP expect her to upload her bank statement etc so that they can pay her childcare. Every month the system won’t allow her to upload this information, so every month she has to go into the Jobcentre to try and sort it out.

You’d think that a task like this should be easy to complete wouldn’t you, afterall they’re always banging on about how brilliant universal credit is, how it supposedly ‘lifts’ you out of poverty (it doesn’t) and how easy the computer system is to navigate (it isn’t either}.

It’s one big nightmare for her and she has to rely upon friends to survive, although shes worried that they’ll no longer be able to help her in the future.

It’s disgusting, degrading and humiliating. Anyone that believes that universal credit is a good thing and can be fixed needs a reality check. It’s got more holes than a fishing net and could they fix all the holes in one? It’s beyond repair and they need to wise up.

I spoke to the elderly father of a young man. He’s been supporting his son for around twelve months now. His story is a bit complicated, and from what I could make out he hasn’t received any payments for twelve months but they wern’t sure why.

I signposted them as a matter of urgency. They are struggling so much themselves and can’t afford to keep their son as well, but they also can’t leave him without. What a horrible situation to be in, it’s beyond cruel.

A young man then stopped me and old me immediately that Universal Credit is crap. I asked why and he told me that after claiming universal credit for a long while he now has to provide the DWP with all of his ID again. He wondered why he has to do this, they already have copies of everything and if they look they would easily find it. But no, that would be too easy wouldn’t it. So now, like many others he’s forced to start again and all because the DWP have created a system that fails to talk to the old one.

Wonderful and they wonder why suicide rates are rocketing.

In my living memory, the poor and disabled have never been persecuted as much as they have now, and this will get much worse next year.

The system won’t be able to cope, but the DWP and government will blame the claimant not themselves and they don’t give a stuff either.

A massive thanks to everyone that came along today, get well soon Roy and thank you to Pat for making us a new banner.

Please read, share, email and tweet my blog. Many thanks to my readers that already do.

Many thanks to everyone that supports my blog, thank you so much.

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Left without a penny thanks to Universal Credit and unhelpful DWP staff.

First may I apologise for the lateness of the blog. I had to attend an important meeting in London where I was representing the victims of universal credit, and the damage and pain that universal credit causes.

As you are already aware, universal credit creeps up upon people like a thief in the night, destroying every element of life as you knew it. Instead your future is often reliant on the network of foodbanks and the kindness of friends and family, thats if you have any of course.

It’s impossible to fix and has more holes than a fishing net.

As I know from experience poverty is very isolating and surviving becomes a priority, everything else seems to pale in comparison. Each and every person that myself and the team speak to are isolated in some way, and their struggles overtake their lifes.

 

 

Before I write the account of yesterdays events, please may I stress that everyone received help, advice, a copy of our survival guide and a food parcel if needed. Five food parcels were handed out to hungry people.

Also I need to thank every single  member of the team that attended the demo in my absence. Roy has given me a brief outline of yesterday’s events and I’m thankful of that.

 

 

 

The weather yesterday was terrible to put it mildly. It was extremely windy and the rain was bouncing down thanks to storm Diana, and it’s hard work standing outside for two hours in those conditions.

 

Gordon dropped the food parcels off and so the morning started. Because the weather was awful people were dashing in and out of the Jobcentre, heads down wanting to get their appointments over with as soon as possible. As a result it was hard engaging people in conversation, and I apologise for the lack of material in this weeks blog.

 

As usual, some people were waiting for the food parcels, albeit in different places desperate to find shelter.

It’s abhorant that people need to use food banks in the first place and we all need to campaign in whatever way possible about the very need for them.

Supermarkets set up boxes for people to donate food, and the poorest that have needed to use food banks themselves often donate the most. I argue that supermarkets should provide this food themselves, not the public. They can afford to do so, but hey my opinion means naff all in the world outside my blog and campaigning.

 

 

Roy told me of a man that looked distressed upon entering the Jobcentre. He apparantly left the Jobcentre in even more distress. He shouted ‘They’ve left me with nothing, I’ve got nothing, what am I supposed to do?”

Apparently he had made a claim for universal credit and was a chap about ten years older than myself. A man brought up in what seems like a different world, a world that cared for people, a world that had a good safety net that could be relied upon. Now the safety net has disappeared, gone, nowhere to be seen.

He was advised to take a food parcel and signposted to various local organisations that might be able to help. Will he contact these groups? Who knows. He might feel ashamed that his life has come to this, a bag of food and some kind words by strangers.

Universal credit, the benefit reforms and the governments so called austerity measures are responsible for the deaths of thousands, this we do know. People like this man are a high risk of becoming one of these deaths simply because there’s no real safety net at all, NHS services are cut to the very bone and trust in organisations such as Mind and Citizens Advice are low because of their involvement with the DWP.

The DWP has now become the enemy of the people, something to be feared. The DWP buys off charities and organisations and even has supermarkets like Sainsbury’s spying on disabled people for them.

Big brother is here in the form of the DWP.

Disabled people and many unemployed people are becoming afraid to leave their houses for fear of abuse by the right wing types, discriminated against because they have a disability, discriminated against because they are poor.

We know that this isn’t acceptable but to thousands it is. The tories have directed a hate campaign via the media and it worked, people have become even more isolated than before.

Like my friend Paula said yesterday, we need the left wing, especially the Labour Party to change the language that they use, lets stop pitching workers against disabled and unemployed people please, because thats exactly what it feels like.

 

Yesterday was tough, tough for many reasons and reality is tough. No amount of positive thinking can change this.

We will be back next week, and I will certainly be there, so come and say hello. We do important work and people rely upon us.

Know this, as you’re reading this, someone will be thinking of taking their own life because they can’t take any more persecution from the DWP.

Know that a mother or father or both won’t be able to eat today because they can’t afford to do so, but they will feed their children.

Know that a young person will be leaving care with little or no support, many becoming homeless.

Know that an individual or family will be made homeless today and won’t have anywhere to turn, many having to sofa surf or live in rat infested temporary accommodation.

I could go on for forever but you get the picture. People are dying and the government doesn’t care.

 

 

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Debt collection agencies contracted to collect so called Universal Credit debt. Woman forced to attend appointment four days after giving birth. Welcome to Universal Credit hell.

Dear readers, its Thursday gain and I have just returned home from our weekly demo/ advice session. I’m knackered because I’m still recovering from my hospital stay and I’ve just had my flu jab. Thank you all for your good wishes, they have really cheered me up.

Please can I point out that everyone that we spoke to was given the help and advice appropriate to their needs and everyone that needed a food parcel was given one. We handed out five. Yes five in the space of two hours. Also everyone that needed to be signposted were signposted. I remarked to Roy that I felt like a member of staff working at Citizens Advice and the like.

It was busy from the get go so I will list everything as usual and will try not to complicate things.

The first person was a young man who has asked us for help today. He looked worried and was clutching two pieces of paper. I asked him if he was ok, he looked at me and said that he didn’t have a clue what this was about. He didn’t understand it.

I asked him if he had taken a Universal Credit advance? Because this is what they have stated in the letter. He said that he had applied for one but he was forced to move out of the property that he was living in so he didn’t sign the acceptance letter.

So he applied for an advance but didn’t receive it because he didn’t sign the return form. He didn’t receive the money and can provide bank statements to prove this.

So it appears that the DWP have presumed from the application that he has recieved the money and are now employing a debt collection agency to collect this money from him.

None of this adds up. The amounts don’t add up, the dates don’t add up and he stated that he didn’t owe this money in the first place.

This is a fine example of how incompetent the whole Universal Credit system is. Not one department talks to another, and instead of contacting this man or the relevant DWP first they just sent out a threatening debt collection letter. Not only are most people forced to claim Universal Credit constantly worried and anxious many it appears might also be facing a letter from a debt collection agency.

I also find this to be very intimidating. Many of my readers will already realise that most Universal Credit claimants are already in debt and letters like this could send a vulnerable person over the edge.

But do the DWP care? No, not one bit. Does the government care? No not a bit, infact they encourage this kind of treatment. They like to punish the most vulnerable for their poverty or disability, and I can tell you that this man has had a hard time of it already. Thank god we were there.

One question though, and its a rhetorical one. What the hell are the DWP doing employing a debt collection agency? And how much is that costing the tax payer, usually the poor tax payer at that? This man is still claiming Universal Credit and they could have contacted him but they didn’t.

We advised him and I phoned my local MPs office (Angela Rayner) and he is seeing a member of her staff tomorrow. We can only do so much and we are on the street, Angela’s staff will get to the bottom of this and find some answers for him. He is of a honest character and had no reason to lie about anything.

Anyway I’m disgusted. Unemployed people are often seen as the underclass, not deserving of anything and there is little sympathy for their situation. To echo this we were heckled by two people, possibly a third because I wasn’t sure of what they said.

Because we were stood outside a Jobcentre, helping people we were called scroungers and the like. For all of those working for the right wing media reading this, give yourself a tap on the back. It worked, your divide and conquer techniques worked. People like myself and those that help me are left to deal with the mess that you created. Be thankful that it wasn’t you… But it could be one day….

A man looking rather angry walked in and out of the Jobcentre on numerous occasions. We could see the frustration in his face and it was obvious that he didn’t want to talk to anyone, maybe he will next week. Just think what on earth could be making him feel this angry. They are the problem not him.

I spoke to a woman that was struggling to understand what was happening to her. English is her second language and Universal Credit is very complicated. How on earth is she supposed to understand it?

She showed me her letter of entitlement, she will be recieving £317 a month. Take rent top ups, gas, electric and other expenses out of that and she is left with very little to live on. Of course the government believe that this is acceptable because they are in the opinion that we are to blame for our own poverty. Meanwhile they couldn’t live off that amount of money, it probably wouldn’t last them half a day. We know how they like to live the high life at our expense.

Ryan the lovely young man came to say hello to us, I hugged him so tight and gave him all of your best wishes. He’s doing ok and he wants to say thank you for your best wishes. We had a good chat.

I spoke to a man that was working and claiming Universal Credit. He told me that he was working so classes himself as not claiming anything even though he is. The mind boggles. I handed him a leaflet anyway and wished him well.

I spoke to a young man that claims Universal credit and has been sanctioned. He told me that he had been arrested so couldn’t attend his signing on appointment. The DWP in their infinite wisdom decided that this isn’t a good enough excuse to miss your signing on appointment. Maybe the police should have marched him to the Jobcentre to sign on….. But they’ve got better things to do like solve crimes.

It’s not my place to judge him about his arrest but I can judge the DWPs decision as being completely unreasonable. What’s new eh….

I spoke to a young woman that is claiming Universal Credit. She told me that she’s never struggled as much in her life, that she’s never been as worse off as she is now. She can’t afford to buy presents for her children for birthdays and Christmas. She went on to say that shes reduced to tears, that she’s hungry and can’t see her way out. I had a long chat with her, handed her a food parcel and signposted her to relevant places.

I challenge anyone that believes that Universal Credit is a good thing, come and join us one week and look at this woman, look into her eyes, look how thin she is and then tell me that it’s a good thing.

I spoke to a young woman who arrived at the Jobcentre with her mother and newborn baby. Her baby is four days old, yes four days old. She was forced to attend an appointment so that she could hand her babies birth certificate to an andvisor so that she can claim the money for her baby. The DWP had refused to allow her mother to hand it in because they demanded her signature. She was struggling to walk, it had been a difficult birth. It’s obscene.

Last but not least. A person leaving the Jobcentre stopped me and asked to speak to me. This isn’t unusual by the way. They told me that they had witnessed a what looked like an elderly woman attend her appointment nearby. She was struggling to walk, and to be fair the first person that she spoke to was nice to her.

She struggled with the aide of others to attend her next appointment with another advisor, this time her treatment wasn’t as good. Questions were asked of her and lots of them.

“What’s wrong with you” she replied “I have heart failure”.

”Do you know WHY you have heart failure”………….

The questions continued, but my source was asked to leave the building so they didn’t hear them. Judging by her inability to do anything, standing was a struggle,it’s clear that she shouldn’t have been there.

As for asking her why she has heart failure…. Are DWP employees now medically trained? She’s got heart failure and clearly shouldn’t be there but is forced to be. There is not a job available that would suit her and no one would employ her because she has heart failure. JUST LEAVE HER ALONE.

Folks, this is a good example of how Universal Credit isn’t working for everyone. When claiming the ESA element of Universal Credit you still have to attend Jobcentre appointments. It’s obscene, and a very good reason why Universal Credit needs to be stopped and scrapped. it’s inhumane.

Just to be clear once again she was interviewed for a universal credit claim not ESA, but the element that replaces ESA.

Many thanks to everyone that came and helped today.

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Come back soon Charlotte. I’m worn out!

Dear readers, I’m extremely sorry that my blog is very late this week but I was admitted into hospital on Saturday because I was very ill. I was discharged yesterday but I’m still not feeling brilliant. The good news is that they found my brain, and due to a mixture of a rare brain condition and migraines I was totally unable to function. Hopefully all will be well now.

The good news is that this weeks demo still went ahead, with Roy, Gordon and Jints at the helm. Roy took notes throughout, and was very patient when I kept asking if everything was going ok. Roy then emailed the notes to me and these notes will form the basis of this weeks blog. So please excuse the change of style etc, it is what it is and I’m extremely grateful to the gang for keeping the demo and advice session going in my absence.

 

*Food parcels arrived with Gordon 10am. Two gone immediately. Sadly this isn’t unusual, we usually have a queue of people waiting for them. Universal Credit ensures that people are dependent upon them for survival.
* Two women started verbally violent row screaming at each other across Old St. Language totally unfit for before 9pm watershed.
*A woman arrived at the Jobcentre  seeking an envelope. She had moved to the area 18mo ago. She then had been forced to claim Universal Credit and has had hard time repaying the Universal Credit advance loans she took out to keep afloat.
*A  woman joined in conversation and said she’s had “endless” trouble with UC.
*A man arrived at the JC wearing just a  t-shirt and thin pants. . He said he couldn’t afford a coat. This on chilly damp day, raining infact. This happens a lot when the weather changes. People don’t have enough money to buy clothes etc, so are forced to continue to wear unsuitable clothing because they have nothing else to wear.
*Second message from Charlotte checking up on us. I make no apologies for this, I was missing being there and helping people but was too unwell to be there.
*A young  man arrived alone in a powered wheelchair struggling with doors which are very heavy to open even for an able bodied person. Many Jobcentres are just not disabled friendly in any shape or form, yet they deny people their ESA payments so they are then forced to have to use the unsuitable Jobcentres.
*Two  older ladies arrived wanting to use phone in the Jobcentre  to contact the  DWP. Of course this wasn’t permitted. They took the public telephones out years ago, so now people have to struggle trying to find a telephone to use, and struggle to pay for the phone call.
*We helped another woman trying to phone a relative to come and collect her. Her phone was flat so we lent her one of ours so she could telephone her relative.
*A heckler  described us as “bunch of nazis” and said we should wear National Socialist Party uniforms. We were too gobsmacked to respond. Sadly, people like this do like to shout abuse at us, even though the rubbish that they are spouting is complete rubbish and couldn’t be further than the truth.
*A young man we see regularly said this was one of the days when Jobcentre  staff were “not in the mood” meaning that he’d found them more unhelpful than usual.
*Food parcels all went and everyone that we spoke to was either signposted, advised etc and all were given one of our leaflets.
It is recurring theme that people will say “it’s okay I’m all right” and yet a little more chat reveals that they are not alright at all but struggling desperately, using all money up on fuel, travel, school uniform, debts etc etc
Come back soon Charlotte. I’m worn out!
Like I’ve said before this all happened in less than to hours and we spoke to more people than is documented here.
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Many thanks to everyone that supports my blog, and to my collegues. I couldnt do this without you.

 

Can’t cope with monthly Universal Credit payments… Tough. Haven’t recieved a payment for eight weeks. Universal credit strikes again.

Dear readers, yes its Thursday again and I have just returned home after our weekly demo and advice session outside Ashton Under Lyne Jobcentre, we have been doing this for over four years now and like I’ve mentioned before its getting worse and not better. Ignore the government they lie, almost every person that I’ve spoken to over the years have been set up to fail.

I’ll list today’s conversations and I apologise if the blog is short, lack of sleep and poor health has left me feeling fed up. Also I can’t stress how hard this time of the year is when you are poor and have children. Expensive school uniforms, school shoes. Stationary etc etc . It’s hard, it’s stressful and I feel it as well. My thoughts and solidarity are with you all.

Please note that everyone that we spoke to was offered a food parcel if they needed one and everyone recieved a copy of our leaflets. We try to help everyone and no one walks away without help.

I was greeted by a woman that told me she was struggling with her monthly Universal Credit payments. The money just doesn’t stretch far enough and she’s living in more poverty than she was previously. Not having the guarantee of a payment has quite literally made her ill .

I spoke to a man that had failed his ESA medical. He had appealed this decision, but the DWP upheld their decision so now hes taking his case to tribunal. Trying to keep his head above water is a full time job, one that he says he fails at times.

I spoke to a woman that we have been helping regularly for a while now. She grabbed hold of her food parcels, looked at me and smiled, saying that she might get a payment in a weeks time. Shes waited eight weeks now and it’s a miracle that shes coped for as long as she has done.

I handed a young lad a leaflet and I felt desperately sad for him. He’s at the start of his life and should be looking forward to his future, but he isn’t because the government won’t allow him to.

Today we noticed an increasing number of older women and men, it’s heartbreaking  to see them be forced into searching for non existent jobs and having to jump through ever increasing hurdles. For gawds sake, leave them alone. They are worn out, fed up and their bodies and minds need to rest.

A young man thanked me for a leaflet, perhaps the only bit of useful information that he had recieved today.

A man stormed out of the Jobcentre shouting ‘F***k off’ in the direction of the Jobcentre doors. He was visibly angry and frustrated. Poor fella if they just treated people with more understanding and compassion he wouldn’t feel like this in the first place.

We spoke to a woman that is claiming PIP at the moment. She’s very worried about her future move over to Universal Credit and quite rightly so. She knows that she’s going to have to go without the basics for a long while and she’s scared.

I noticed a man dashing into the Jobcentre clutching a piece of paper in his hand. He was staring at it intently, perhaps hoping that his situation would become better today. Sadly it wasn’t.

We spoke to an older man that we say hello to every week. He’s coping but only just. He shouted ‘Into the lions den’. Yes it literally feels like that.

We spoke to a woman and her support worker outside the Jobcentre. English is her second language and even her support worker was confused by the system. She enquired if her rent payments would be included in her first universal credit Payment. We confirmed this and we encouraged her to inform her landlord of her situation. This is so important because if you don’t landlords won’t have a clue what’s happening and an eviction process can be commenced.

We noticed a few more people going into the Jobcentre with their support workers. This is good because they are recieving some help, but they still neeed a leaflet and advice. Universal credit is so complicated, and purposely so and we like to help people.

I spoke to a man that was confused by his transfer over to Universal Credit. he told me that he didnt have a clue what was happening and was struggling.

I spoke to a man that struggles to use computers and technology. He’s dyslexic and can’t cope with it. He also doesn’t have a personal computer, and like he said he wouldn’t know how to use one if he did. So he’s stuck trying to cope with a system that fails to recognise his disability.

Last but not least, we spoke to a man of pensionable age. He told us that he was very confused with the new system and had been shocked to discover that he’s no longer entitled to free dental care etc. Visibly distressed he couldn’t understand why the system is like this.

But here’s the deal, the government purposely created this system purposely to punish the poorest and most vulnerable for their poverty, age, sex and any disability that they might have. Don’t expect any compassion from the government because there is none. We all need to fight for change because if we don’t we could be left to suffer like this for forever.

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