Jobcentre staff refuse to print off proof of income for a vulnerable person. Man waits three months for first Universal Credit payment.

Dear readers, after a rather traumatic last week, I’m back although I’m following doctors orders and taking it easy so to speak. God knows what that means when you are a single parent on a very low income, but I’m doing my best. Anyway I was back outside the Jobcentre this morning.

The weather was cooler, and I fear that it won’t be long before winter is here, and for those that are street homeless its a nightmare. My heart goes out to them, everyone deserves a home to live in.

I’ll list the cases that we came across today as usual. Please note that everyone was given one, or two of our leaflets depending on their situation. Those that needed a food parcel were given one and if a person needed to be signposted they were.

 

The first man that I spoke to was a street homeless man that I’ve been talking to and trying to help for years. He flits between the different services available and the local charities, many do this just to survive. He told me that he has now got a flat, somewhere to live after three years on the streets. I was really happy to hear this, the thought of him being on the streets for another winter sends shivers down my spine. At least he will be warm and off the streets, I just hope that he is now able to maintain the tenancy. This can be very hard for many people who have been street homeless for years. We congratulated him and wish him all the luck in the world.

 

I spoke to a young man who had jut made his first application for Universal Credit. He didin’t have a clue how to navigate the system, what to do, and how it worked. No one had really explained it to him. So I explained it, gave him copies of our two leaflets and he walked away much more confident.

 

We then had a bit of excitement. The fire alarm went off inside the Jobcentre, so everyone was sent out of the building including staff members who hurriedly rushed past us. Honestly it’s terrible that they have this attitude. Anyway we saw this as a good opportunity to advise the claimants standing outside and we gave most of them a leaflet. Most of them thanked us,and we helped the people that had arrived for their appointments before we arrived. We saw that as being a good thing.

They were all sent back inside the building, I just hope that no one is sanctioned due to being late because of the fire alarm going off, I wouldn’t put it past the DWP to do this. I’ve recorded the time of the alarm going off for anyone needing any future assistance.

 

Gordon spoke to a woman that claimed that most unelmployed people claiming benefits don’t want to work. Apart from her being totally wrong, it was a sure sign that she has been fully indoctrinated by the right wing press and television.We did note that it was a tad ironic that both herself and her husband were having to go into the Jobcentre for advise about their financial situation. Ironic isn’t it.

 

I started chatting with a young man, who is a singe parent that has had a hell of a time whilst trying to claim Universal Credit. He told me that they demanded that he must use the internet to search for jobs (yes this is standard) so he tried to use the Jobcentres computers to do this. There was a problem though… He had his very young daughter with him and he was told that is daughter wasn’t allowed to be with him in the Jobcentre whilst he looked for a job. He challenged this and they said ‘Tough, go to the library”. They also forget that the library isn’t open every day and they had told him previously that he could use the public computers.

So once again, children are being frowned upon, even though the system demands that a person looks for work despite having a small child. A member of staff requested that he gets the internet at home. Of course he explained that he couldn’t do this, he hardly gets enough money to feed both himself and his daughter nevermind the internet.

I personally think that this system is ludicrous. There was nothing wrong with the old fashioned job searches, written on paper because near enough everyone could do this. Those with difficulty doing this were either assisted of excused. Making demands like this is simply unfair, and not everyone is computer literate.

He told me that he had waited 11 weeks for his first Universal Credit payment for himself and his daughter, he told me that he was literally climbing the walls with both hunger and frustration. As a result he was in arrears with everything including council tax. He had to attend court concerning this, and the person from the council had worked out an unreasonable payment plan that he will struggle to keep to. Heat or eat, council tax or eat? What would you do?

 

A disabled woman pushed in her wheelchair was noted entering the building, they were in there for quite a while and it sickens me to the stomach that someone so vulnerable and obviously disabled is being targeted by the government like this.

 

We said hello and handed a leaflet to a young woman who is 32 weeks pregnant. she looked very pale, and we were concerned about her health. We helped and advised her.

 

We spoke to a lovely lady who was struggling to walk with two walking sticks. She told us that she had to attend the Jobcentre in ther words “To justify my disability” despite it being very obvious. She claims the new sickness related element of Universal Credit and that in itself is a nightmare.

Upon leaving the Jobcentre, she thanked us for the leaflets, stating that they were very helpful indeed and that she will use them, oh and to keep up the good work.

 

We then spoke to a young 18yr old care leaver who is due to be moved on from his accomodation from social services. He was with his carer, who to be honest is nothing short of amazing, he was helping him out of his own time, because he cares for him and knows that the DWP will do little to help him.

The situation was this. To receive accomodation from our local housing options department he needs proof of income. The DWP were steadfastly refusing to print out his proof of income, and refused even to do so when requested to do so by both another DWP department and his caseworker. One of the excuses that they used.. Wait for it its a corker… Is that they don’t have any printers…. What a load of rubbish. Of course they have a printer, they must have taken them for fools.

They then walked out of the building disheartened, they were getting nowhere. I explained that his bank will provide a statement for nothing and I asked them once again to go back inside the building to ask for a print off.

Somehow, like a miracle the DWP official told them that they would email it to his Universal Credit account and he could print it off from there, however he now had to find a printer. I directed them to the local library where he could do this, and I hope that its sorted now.

This is how cruel and callous the DWP are. This young man was lucky to have someone with him, and ourselves stood outside to help him. They don’t care that they are literally throwing a very vulnerable 18yr old on the streets, who would most likely be prayed upon by dubious characters along the way.

How hard is it to print off a one sided piece of paper. Apparently that’s impossible, but for some its a matter of life and death. I honestly have never witnessed such cruelty in the past as I am seeing now. They just don’t care, no one matters to them, we are just a number.

 

We spoke to a woman who had lost her job in the NHS due to ill health. She had worked there for 30 years and was honestly baffled by this system. She described how intimidated she feels upon entering the Jobcentre, saying that they ‘Look at you like dirt, and talk to you like that as well’

She didn’t know where to go for advise and support, so we showed her, talked to her and explained things. I hope that she’s ok. In all honesty, she shouldnt be forced to go through this, a lovely woman at the mercy of the DWP.

 

 

We noted that the security guards refused to admit a small child with some food into the Jobcentre. He was told to leave his food outside. Hang on this is a child, having to enter a building that isn’t exactly welcoming. His mother has been told to attend an appointment but you deny her child food whilst shes waiting? it’s ridiculous.

 

Last but not least I spoke to a man due his first Universal Credit payment today. His payment wasn’t in his bank account, and his advisor refused to chase it up. He was told to ‘Go home and phone them yourself’. There is hardly any customer care is there. His advisor could have telephoned but wouldn’t. Luckily he has got credit on his phone but if he didn’t he would never find out what had happened. It’s sickening.

 

There you have it, all this and more happened within two hours and I dread to think of what it’s like day in, day out. It’s horrific. People suffering when there is no need.

We handed out all of the food parcels, handed out lots of leaflets and helped lots of people. We did a good job and we will be back again next week, with myself hopefully in better health.

 

Please read, share, tweet and email my blog.

For anyone wishing to donate there is a donate button above and at the side. A massive thanks to everyone that already supports our campaign and my blog. I couldn’t do it without you.

A massive thanks to Roy, Gordon and Pat for helping today, you are all my rocks xxx.

 

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5 thoughts on “Jobcentre staff refuse to print off proof of income for a vulnerable person. Man waits three months for first Universal Credit payment.”

  1. Have you ever heard the word “Misfeasance”?
    It means the wrongful exercise of a lawful authority, for example refusing benefit to a claimant who is entitled to it.
    Anyone who is caused harm by the misfeasance of a public officer could claim for damages…

    Perhaps we should set up a unit to help the victims to do that?

    Liked by 2 people

  2. I’ve often seen people with children in my Jobcentre so I don’t know why they’re saying that in Ashton. I think they make their own rules up as they go along.

    Take care Charlotte, look after your health.

    Liked by 1 person

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